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August 5, “PNC Bank, N.Aresponded to [redacted] on August 5, 2016, and considers this matter addressed” Thank you,CJ

June 6, 2016Dear Ms***PNC Bank, N.Aresponded to Ms [redacted] on June 6, 2016, and considers this matter addressed.Sincerely,Lisa M***Executive Client Relations

PNC Bank, N.A. responded to Mr. [redacted] on March 21, 2016, and considers this matter addressed.

PNC Bank, N.Aresponded to Mr [redacted] on June 30, 2016, and considers this matter addressed

May 4, 2016Dear Ms. ***PNC Bank, N.A. responded to Mr. [redacted] on May 4, 2016, and considers this matter addressed. Sincerely,Lisa M***Executive Client Relations

Our bank statement for June clearly shows where is was credited back and then deducted that same day I had an accountant go over our account from Feb till now and it shows that our account should still have a balance of My husband and I will continue to dispute this till our account is credited backThis card should of never been allowed to be re debitedIt is illegal to do soI was told by an attorney once deactivated any purchases allowed to go through is illegal activity on the accountTo continue to do so is fraudThis also happened back in February 06/13/16RECURRING DEBIT CARD XXXXX [redacted] **$104.94$329.7706/13/16DEBIT CARD PURCHASE XXX [redacted] **$1.69$434.7106/13/16DEBIT CARD CREDIT [redacted] **$104.94$

PNC Bank, N.Aspoke to Ms [redacted] on August 25, 2017, will re-send her a copy of our response dated August 11, 2017, and considers this matter addressed

August 9, 2016- PNC Bank, N.Aresponded to [redacted] on August 9, and considers this matter addressed Thank you, MJ

5/31/17Dear Ms***: PNC Bank, N.Aresponded to [redacted] on May 31, 2017, and considers this matter addressedSincerely,Andrea M***Executive Client Relations

PNC Bank, N.Aresponded to [redacted] on December 14, 2017, and considers this matter addressed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me PNC handled the matter courteously and expeditiously, I appreciate their diligence in the matter Regards, [redacted]

PNC Bank, N.Aresponded to [redacted] *** on July 20, 2016, and considers this matter addressed

May 4, [redacted] ***RE: Revdex.com - Case Number [redacted] Dear Mr***:This is in response to your complaint filed on March 19, with the Revdex.com regarding your PNC Bank, National Association (“PNC”) SmartAccess Prepaid Visa Card ending in XXXX (“Card”)Thank you for taking the time to correspond with me via email and telephone on multiple occasions beginning March 23, I appreciate the opportunity to address your concerns.On January 3, 2018, PNC received a dispute from you alleging an error related to an ATM cash deposit in the amount of $XXX.XX that did not post to your Card on January 2, Upon receipt of this dispute, PNC began an investigation into the disputed transactionOur records confirm, your PNC SmartAccess card ending in XXXX was closed on February 8, 2018.During our investigation into your disputed transaction, PNC determined that no faults or errors were present at the ATM in question during the time of the disputed transactionAs a result, on January 3, 2018, PNC denied your dispute and written notification of this was mailed to your address of record.On January 30, 2018, PNC received a dispute from you alleging an error related to an ATM cash deposit in the amount of $XXX.XX that did not post to your Card on January 1, Upon receipt of this dispute, PNC began an investigation into the disputed transaction.During our investigation into your disputed transaction, PNC determined that no faults or errors were present at the ATM in question during the time of the disputed transactionAs a result, on January 31, 2018, PNC denied your dispute and written notification of this was mailed to your address of record.As mentioned in my communication to you on April 13, 2018, an additional review of the disputed transaction was completedAgain, PNC found no error with the ATM in question during the time of the disputed transactionI advised that if you were able to provide the exact time you attempted the transaction, PNC could review the matter furtherYou have indicated that you do not remember the time the transaction was attempted.Thank you for allowing me to clarify PNC's position in this matterIf you have additional questions regarding the matter, please contact me directly at XXX-XXX-XXXXI am available Monday through Friday between the hours of 8:AM and 4:PM, Eastern Standard Time.Sincerely,XXXXX XXXXXExecutive Client Relations EnclosuresPNC Reference Number XXXXXXXXXXXX

January 18, “PNC Bank, N.Aresponded to [redacted] on January 18, 2017, and considers this matter addressed” Thank you, CJ

3/23/18Dear Ms [redacted] PNC Bank, N.Aresponded to [redacted] on March 23, 2018, and considers this matter addressed Sincerely,Andrea M***Executive Client Relations

PNC Bank N.A., responded to [redacted] on June 25, and considers the matter addressed

February 23, [redacted] RE: Revdex.com of Western Pennsylvania - Case Number [redacted] Dear Ms [redacted] :This is in response to your complaint filed on January 6, 2018, with the Revdex.com of Western Pennsylvania regarding your PNC Bank, National Association (“PNC”) Performance Interest checking account ending |4| (the “Account”)I attempted to contact you on January 8, 2018, but was unsuccessful in reaching youI appreciate the opportunity to address your concerns.In your complaint you stated that in December of 2017, $in Overdraft Item fees were assessed to your AccountYou advised that your mobile application showed a positive balance when you made the transactions causing the overdraft, which were held as "pending." You stated you have been unsuccessful in reaching PNC to obtain an explanation for the feesYou indicated that because these Overdraft Item fees caused additional overdrafts, you would like a refund in the amount of $for the fees assessed on December and 8, PNC denies that any wrongdoing occurred, but, as a courtesy, has decided to honor your request.Pursuant to PNC’s Account Agreement for Personal Checking, Savings, and Money Market Accounts (the “Account Agreement”), in determining whether you have sufficient funds in your account to pay checks and other withdrawal items, PNC’s general practice is to consider (1) the deposits and withdrawals posted to the account that day, and (2) all pending electronic transactions (including, but not limited to, point-of-sale transactions) for which PNC has received notice, even if those transactions have not yet posted to your accountPending transactions immediately impact the balance used to pay items presented for payment during nightly processing, and PNC’s general practice is to post items according to the date and time they were authorized or when PNC received notice of the transactionWe receive notice of transactions at various times throughout the day, and not necessarily in the order in which they occur.Finally, Overdraft Item Fees are only assessed on the posted items presented to your account against uncollected or non-sufficient funds.PNC researched your assertions regarding this matter and determined that Overdraft Item Fees were appropriately assessed on December 5, and 8, 2017, as disclosed in the notices sent to your address of recordAccording to our records, on December 4, 2017, your beginning balance in the Account was $There were six (6) transactions totaling $that remained pending and reduced your available balance to pay items to $There was a deposit in the amount of $that increased the available balance to pay items to $Subsequently, there were eight (8) transactions totaling $presented for payment which resulted in a negative balance of -$One (1) $Overdraft Item Fee was appropriately assessed on December 5, 2017.On December 5, 2017, your beginning balance in the Account was $There were three (3) transactions totaling $that remained pending and reduced your available balance to pay items to -$Subsequently, there were three (3) transactions totaling $and the $Overdraft Item fee presented for posting which resulted in a balance of -$Three (3) $Overdraft Item Fees were appropriately assessed on December 6, 2017.On December 7, 2017, your beginning balance in the Account was -$There was one (1) credit transaction in the amount of $that remained pending and increased your available balance to pay items to negative -$Subsequently, four (4) transactions totaling $presented for posting which resulted in a balance of -$Four (4) $Overdraft Item Fees were appropriately assessed on December 8, 2017.It is PNC’s practice to refund any fee assessed as the result of a bank error, which did not occur in these instancesHowever, PNC is sympathetic to your concernsOn February 22, 2018, seven (7) $Overdraft Item fees totaling $and one (1) $Calculated Service Charge were refunded as a courtesyThese refunds are viewable through your online statements at www.pnc.comFuture refunds may not be granted unless the fees are the result of a bank error.PNC provides multiple methods to confirm the available balance at a given timeOne method available to you is mobile bankingPlease note that when signing into mobile banking, two balances are provided; a “Ledger Balance” and an “Available Balance.” Please refer to the “Available Balance” when initiating transactions for paymentAvailable balance is the balance that is available for immediate withdrawal from your AccountAvailable balance does not take into account deposits not yet available or items PNC has not received notification of, such as checks or check card purchases that settle for amounts different than the pending amount.Options such as Overdraft Protection and PNC Alerts, which in addition to keeping your account register up to date, recording purchases as they are made, and maintaining a positive account balance, may help to effectively manage the account and avoid the assessment of fees.Enclosed for your records are copies of the following:• Overdraft Notices dated December 5, 6, and 8, 2017• Checking Account Statement dated December 12, 2017Thank you for allowing me to clarify PNC’s position in this matterIf you have any further questions regarding this issue, please feel free to contact me directly at [redacted] I am available Monday through Friday from 8:am to 4:pm, Eastern Time.Sincerely,Executive Client Relations Enclosures

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaintPNC's claim that they have addressed this matter with me is absurdA member of their executive client relations team was assigned to help me and even after having that done they failed to overnight my replacement card to meThis required my mother to go out of her way to have to ship it to me - a matter that could have been avoided all together f one of their original customer service representatives hadn't mistakenly changed my billing addressThen PNC proceeded to send serval more cards to my mother's address - as if they wanted to further inconvenience her and increase the likelihood that my information could once again be stolenTheir "addressing" the matter with me required almost daily phone calls to the assigned member of the executive client relations team and yet it was still handled poorlyAnd PNC has yet to give me an update on my disputeThey haven't addressed a single thing Regards, [redacted]

On Tue, Oct 18, at 10:AM [redacted] *** [redacted] wrote:Good morning, [redacted] PNC Bank, N.Aresponded to [redacted] on October 18, 2016, and considers this matter addressedBrett B***Executive Client Relations, OfficerEnterprise Escalation Group

May 13, 2016PNC Bank, National Association ("PNC") responded to Mr [redacted] regarding his demand for confirmation that he has opted out of the Arbitration Provision for his PNC accountPNC informed Mr [redacted] that his request has been received, and fulfilled, and his account has been opted out of the Arbitration Provision as of February 8, A copy of PNC's correspondence to Mr [redacted] dated April 21, 2016, has been mailed to Mr [redacted] for his recordsThank You,Rebecca K***