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PNC Bank responded replied to Mr***, and we consider this matter resolvedPlease let me know if you have any questionsThanks,

PNC Bank, N.Aresponded to [redacted] on 6-11-via phone and considers this matter addressed

PNC N.Aresponded to [redacted] on December 13, via phone and considers this matter to be resolved

PNC Bank, N.Aresponded to [redacted] on April 22, 2016, and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] on July 12, 2017, and considers this matter addressed

JME 2-16-PNC Bank, N.Aresponded to [redacted] *** on February 16, 2016, and considers this matter addressed

November 16, PNC Bank, N.Aresponded to [redacted] on November 16, 2016, and considers this matter addressed.Thank You,Rebecca K***

PNC Bank, N.Aresponded to Mr [redacted] on August 15, 2017, and considers this matter addressed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is in response to PNC's letter of June 26, 2017, and recent voice messages concerning my inquiries and complaints to the Revdex.com ("Revdex.com") (copied here)Not only are the facts in the response substantially false, but they do not speak to the fundamental issues involved here, which surround PNC's policies, compliance of those policies, and accountability of same.I made a payment to my account on its due date of May 20, There were continual issues with PNC's mobile app that day (this has been noted contemporaneously)Because of said issues, the payment was not submitted until after the cutoff time of 7:PM on May 20, The PNC representative I spoke with on that day coached me through making the payment via its website because of the issues with the appThey also confirmed making notation to my account of the issues, and assured that any fees in conjunction with the payment being potentially late would be reversed.On June 5, 2017, I advised the representative of my May 20, experience, and asked that she review the notes accordinglyHer response was that her supervisor would return the interest to my account, but not the late feeI replied that if, and only if PNC would not comply with its own policy concerning reversal of late and interest fees as well as the Fair Credit Billing Act (FCBA), I would institute proceedings to close my account.When speaking to MsM [redacted] on June 7, 2017, she credited my account the $late fee, and explained by admission, that what occurred on June 5, was not standard protocol or PNC's policyAnd that PNC does does waive interest and not the late fees, not one or the otherWhether my inquiry to the Revdex.com prompted this response from PNC is unknownBut I was not advised that PNC was returning the late fee as a courtesy, but rather to be in compliance with the bank's own policy, which clearly was not carried out on June 5, 2017.While subjective, I would argue that PNC not complying with FCBA and its own policies would be grounds to forcing my account closedFurther, if my account was closed due to misinformation or miscommunication, I can't imagine why the business has been so difficult to cure this issue and resort to falsities concerning the disputeIf PNC's position remains concerning reopening my account, which was only closed because of its miscommunication, non-compliance and/or misrepresentation of its own policy, I have no choice but to request that the Revdex.com document this matter for public consumption, and escalate this matter to the Federal Trade Commission, State Attorney General, and the three (3) major Credit Bureaus Regards, [redacted]

PNC Bank, N.Aresponded to [redacted] on May 10, via telephone and considers this matter addressed

PNC Bank, N.Aresponded to [redacted] *** on July 13, 2017, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The response from PNC that they responded to me on Nov is not accurateI did not hear from PNC on that date! There has been several attempts to reach out to me but I have always been unsuccessful to reach a person on my returned calls always leaving a messageOn Oct they did credit my account by $but I still feel it is short by some $300- [redacted]

Good afternoon, Please update the status of the above casePNC Bank, N.Aresponded to [redacted] on 5-8-17, and considers this matter addressed Thank you, Rachel M***Executive Client Relations Officer

PNC Bank, N.A. responded to [redacted] on August 7, 2015, and considers this matter addressed.

October 18, [redacted] RE: Revdex.com of Western Pennsylvania - Complaint Number [redacted] Dear Mr [redacted] :This is in response to your complaint filed on August 10, 2017, with the Revdex.com regarding the monthly service charge assessed to your PNC Bank, National Association (“PNC”), Virtual Wallet Spend Account ending in XXXX (the “Account”) Thank you for taking the time to speak with me on August 15, 2017, regarding your complaint I appreciate the opportunity to address your concerns.In your complaint and during our conversation you stated that it was never communicated to you that changes were being made to the Virtual Wallet and that you did not want your Account closed You further stated that our Chat representative closed your Account against your wishes and was very rude during your interaction You are requesting a refund of the fees As disclosed in PNC’s Virtual Wallet Fine Print (“Account Agreement”), we will update this Agreement and the Virtual Wallet Features and Fees from time to time We may change fees and charges, and we have the right to convert your account from one product to another We will inform you of any amendment(1) by mailing notice of the amendment and the amendment itself, in paper form, to the address on file for your statement; or (2) if you have opted to receive online statements in electronic form, by posting the notice of the amendment and the amendment itself on PNC’s secure Online Banking web site For more information, please see the “Amendments” section of the Account Agreement I have enclosed an additional copy of the Account Agreement for your review.At the time you opened your Virtual Wallet account and prior to June 1, 2017, the $monthly service charge (listed on your statement as Calculated Service Charge) for the Virtual Wallet product was waived if any of the following requirements were met:• $combined average monthly balance in your Spend and/or Reserve Accounts.• $in qualifying [redacted] monthly direct deposits to your Spend account during the statement period.• Use only ATM, online banking, mobile banking or other self-serve electronic methods to make withdrawals and deposits (i.e., the self-service waiver).• Provide proof of active enrollment in a qualifying educational institutionPNC notified customers of the removal of the self-service waiver option beginning in December via statement message as well as additional touch points and communications between March and June Removing the self-service waiver on Virtual Wallet helps create more consistency and simplicity to our product set We apologize for any inconvenience this matter has caused you I have enclosed a copy of your statement dated December 9, 2016, for your referenceMy review of your Account history indicates that three (3) $monthly service charges were assessed appropriately on June 9, July and August 9, 2017, when none of the other available methods to have the fee waived were met It is PNC’s practice to refund any fee assessed as the result of a bank error, which did not occur in this instance PNC is sympathetic to your concerns Since you have closed your Account effective August 10, 2017, as a courtesy PNC mailed a Cashier’s check in the amount of $to your address of record.PNC takes allegations of employee wrongdoing seriously; therefore, we researched your assertion regarding your interaction with a representative via online chat Our review of the chat transcript determined that you instructed the representative to close your Account Additionally, there was no evidence to support your allegation that the representative was rude or disrespectful during this interaction Thank you for allowing me to clarify PNC’s position in this matter and for your feedback If you have any further questions regarding this issue, please feel free to contact me directly at [redacted] I am available Monday through Friday from 8:am to 4:pm, Eastern Time.Sincerely,Stephanie B [redacted] Executive Client RelationsEnclosuresPNC Reference Number XXXXXXXXXXXX

Good Afternoon,PNC Bank, N.Aresponded to Mr [redacted] on May 9, and considers this matter addressed Executive Client RelationsLauren R [redacted]

PNC Bank, N.A. responded to [redacted] on July 17, 2017, and considers this matter addressed.

PNC Bank, N.Aresponded to [redacted] , in writing, on October 30, 2017, and considers this matter addressedHer complaint was closed in error on December 5, 2017, but we did review her concerns and the review was completed and found that as no additional information was provided, our former response was adequate

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

n Thu, May 5, at 4:PM, < [redacted] > wrote:PNC Bank, N.Aresponded to [redacted] on May 5, 2016, and considers this matter addressedJeanette [redacted] Bank Officer Executive Client Relations