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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

PNC Bank, N.Aresponded to Ms*** on September 13, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to *** * *** on January 30, and considers the matter addressed

PNC Bank, N.Acontacted the customer on May 6, June and June 23, and was unsuccessful. Please have the customer contact Melody H*** directly at ###-###-####, extension ###-###-#### for assistance

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and
find that this resolution is satisfactory to me.
Regards,
*** *** I feel very strongly that PNC should update their policy on refunds of escrow after the mortgage is paid in full. There is no valid reason to hold a customer's money for or business days once the obligation has been satisfied

I think a national bank, PNC Bank, has because of poor consumer practices cost me $1303.59.It all started in January of 2014, when I went
to my father's bank after his death in Nov As trustee of my parents' trusts, I needed to open checking accounts to be used in distributing assets of the trusts to beneficiaries.I choose PNC Bank because my parents banked with them a long time from the time when it was Pioneer bankPrior to his death my father had an existing checking account at PNC Bank.It was recommended that I open "Performance Select Account" interest earning checking accountsThe benefit of this type of account was that the interest paid would be slightly more than the regular checking accountI don't remember any information about a minimum balance required to avoid a monthly service charge.As trustee, I opened two accounts in the names of my parents' trustsBy June of 2015; I had distributed funds to all beneficiaries, including six charitiesI was advised to keep the accounts open; should any other funds were received for the trusts.In July of 2015, unknown to me the two accounts didn't have the required daily minimum and each account began to incur a monthly $service fee for the next 26+ months.I had access to online statements for the two accounts and because I did not expect any transactions; I didn't access online the statements monthly after June This month as I prepared to close the accounts; I discovered PNC Bank had charged the two accounts a total of $in feesOne account had a balance of zero.I would have expected PNC Bank to realize, that the recommended account type was no long appropriate and would have made an effort to contact me .On Monday September 18,2017,went to the bank to discuss the problemI was told the computer records for the accounts showed I was receiving monthly statements via USPSI never received any statements or other correspondence from the bank about the two accounts in the three and a half years since the accounts were openedThe system also supposedly indicated no mail had been returned to sender because of a delivery problem.My professional career was in computer systems development and support; in my opinion PNC's system and the use of the system is obviously is not for the benefit of their customersThe system should have flagged the accounts for some personal attention.*** * *** *** *** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PNC Bank, N.Aresponded to *** *** on April 24, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on February 27, 2018 via letter and considers this matter addressed

February 27, 2018*** ** ***
*** *** *** ***
*** ** ***Re: Revdex.com of Western Pennsylvania - Case Number ***Dear Ms***:This is in response to your rejection of our verbal response to your complaint filed on December 26, 2017, with the Revdex.com of Western Pennsylvania regarding your PNC Bank, National Association (“PNC”), Virtual Wallet with Performance Select Growth account ending in (the “Account”)Thank you for speaking with me on December 27, I appreciate the opportunity to re-address your concerns.In your complaint you stated you went to the Clarksville Square Branch located at *** *** *** *** *** ** *** (“Branch”) on December 11, 2017, to cash a cashier’s check and were advised that it would take hours for the check to clearWith that information, you retained the funds from the cashier’s check until further verification that the funds clearedYou advised that on December 15, 2017, you contacted the Branch and were told that the cashier’s check had been returned and your Account was debited in the amount of $1,You stated you trusted the Branch employees and their knowledge of cashier’s checks and feel that PNC has some liability because the Branch employee told you the check was cleared.As disclosed in the Virtual Wallet Fineprint (the “Account Agreement”) under the section titled If we need to reclaim money, “If we find that the item contains a forged endorsement or alteration, we are allowed to charge your account for the face value of the item.” For your reference, an additional copy of the Account Agreement is enclosed for your review.According to our records, on Monday, December 11, 2017, you visited the Branch and cashed a cashier’s check drawn on First National Bank Texas in the amount of $1,PNC timely presented the check for payment to the issuing bank, and the check was returned unpaid on Friday, December 15, 2017, as it was counterfeitAs a result, on December 15, 2017, your Account was debited in the amount of $1,and a $Return of Deposited Item Fee was charged to your Account.During our conversation on December 27, 2017, you were advised that this is civil matter between you and the maker of the checkAs there was no bank error involved, PNC respectfully declines your request for reimbursement of the returned check.Thank you for allowing me to clarify PNC’s position in this matterIf you have any further questions regarding this issue, please feel free to contact me directly at ***I am available Monday through Friday from 8:am to 4:pm, Eastern Time.Sincerely,Executive Client Relations Enclosure

PNC Bank, N.Aresponded to *** * *** on September 1, and considers the matter addressed

5/19/17Dear Ms***: PNC Bank, N.Aresponded to *** *** on May 19, 2017, and considers this matter addressed Sincerely,Andrea M***Executive Client Relations

*** RESOLVED

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PNC responded to Ms*** on July 17, 21, 24, and Aug and 12, and considers the matter addressed.Thank you,Melissa G***Executive Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does
not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have not had any contact on this complaint nor from PNC Bank this matter is not handled
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** Hello, How do I return this release? PNC called me 2-timesWhen I returned phone calls in the past week- they did not return my calls_A Brett B***- did not return my phone callsThis is a good example of PNC's unprofessionalism. Thank you,*** ***

PNC Bank, N.Aresponded to Ms*** *** on August 20, and considers this matter addressed.--*** 8/24/

February 22, 2016Dear Ms***,PNC takes our customer's concerns very seriously. We will be working privately with our customer to resolve this issue.Sincerely,Lisa M***Executive Client Relations