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I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,
*** ***

PNC Bank, N.Aresponded to *** ***, in writing, on February 26, 2018, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that
this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like it noted on their reviews on your website that this dispute was not resolved to customer satisfaction
Regards,
*** ***

On Thu, Dec 17, at 5:PM, *** ***
*** ***This case is closed on the portal I wanted to make you aware that we responded directly to the customer in writing If you have additional questions, please contact me at the number below Thank
you.Julie L***Executive Client Relations###-###-####***

PNC Bank, N.Aresponded to *** *** in writing on June 23, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on June 5, 2017, and considers this matter addressed

January 11, 2016 “PNC Bank, N.Aresponded to *** *** on January 11, 2017, and considers this matter addressed” Thank you,CJ

On Fri, Apr 22, at 8:AM, wrote:*** - Good morning. PNC Bank, N.Aresponded to *** *** on April 22, 2016, and considers this matter addressed.Thank you.Brett B***Executive Client Relations, Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I have stated in the past, I have provided documentation to PNC Bank PROVING that they did not provide the correct payoff amount as of the date of the accident. I requested the payoff as of the date of the incidentI provided them a copy of my insurance paperwork that indicates that they wanted the payoff amount as of the date of the incident. The response I received from them was that it was not their standard practice to provide the payoff as of the date of the accident. That has been their only DIRECT response to the proof I provided. Other than that, all they've said boils down to "you owe us money." The GAP policy I paid for covered the car as of the date of the accident. I requested the payoff as of the date of the accident. It is their fault that they did not provide the payoff as of that date, as they have admitted "that's not our standard practice". It doesn't matter what their "standard practice" is. I specifically followed my GAP policy to the letter so that they would be paid what they were due. The failure on their part to comply with the stated procedures of the GAP policy is not my fault. Had they bothered to actually comply with the request, again as stated by my GAP policy, they would have been paid in full, and sent me a refund for the payments I made AFTER the accident. The FACT that they did not comply with the GAP policy does not make their error my responsibility, and I will not pay them for their error.Again in their last response to you, they are lying as they've done before. Now they claim they've never received proof. In previous responses to you, they claimed they had responded to me when they had not. A matter is not settled when their response is "you owe us money". This is getting ridiculous. I sincerely hope that EVERYTHING in this complaint is made public just so everyone can see how itic they are acting
Regards,
*** ***

PNC Bank, N.Aresponded to *** * *** on 10-29-2015, and considers this matter addressed

i'm not sure of I need to pay them, can Revdex.com give me a advice

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** PNC RESPONSED TO THIS CUSTOMER COMPLAINT ON JULY 13,

PNC Bank, N.Aresponded to *** *** on 10-19-17, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on October 2, and considers this matter addressed

PNC Bank, N.Aresponded to *** * *** on 5-22-via phone and considers this matter addressed

12-4-15PNC Bank, N.Aresponded to *** * *** on 12-4-15,
and considers this matter addressed.Thank you,RM

PNC Bank, N.Aresponded to *** *** on November 17, 2017, and considers this matter addressed

From: *** ***>Date: Thu, Sep 1, at 2:PMSubject: Re: *** *** complaint number #***.To: ***
The issue has been resolved and they have already refunded my moneyThank you so much!

PNC Bank, N.Aresponded to *** * *** on May 8, 2018 via phone and considers this matter addressedTell us why here