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jme 1-20-PNC Bank, N.Aresponded to *** *** on January 20, 2016, and considers this matter addressed

November 16, 2016, PNC Bank, N.Aresponded to Mr. *** on November 1, and considers this matter addressed. Thanks Lauren R***Executive Client Relations

PNC Bank, N.Aresponded to *** *** on May 31, via email and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on October 2, and considers this matter addressed

“PNC Bank, N.Aresponded to *** * *** on August 31, 2015, and considers this matter addressed”

From: *** ***Date: Tue, Jun 7, at 4:AMSubject: Close complaint ***To: ***Hi, complaint *** can be closedThanks you! ***

From: *** ***>Date: Thu, Sep 1, at 2:PMSubject: Re: *** *** complaint number #***.To: ***
The issue has been resolved and they have already refunded my moneyThank you so much!

PNC Bank, N.Aresponded to *** *** in writing on June 23, 2017, and considers this matter addressed

i'm not sure of I need to pay them, can Revdex.com give me a advice

PNC Bank, N.Aresponded to *** *** on 10-19-17, and considers this matter addressed

PNC Bank, N.Aresponded to *** * *** on May 8, 2018 via phone and considers this matter addressedTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PNC does not have a signed release from the customer in order to provide the Revdex.com a responseWe will attempt to communicate resolution directly with the customer- DMB 4/5/

On Fri, Apr 22, at 8:AM, wrote:*** - Good morning. PNC Bank, N.Aresponded to *** *** on April 22, 2016, and considers this matter addressed.Thank you.Brett B***Executive Client Relations, Officer

June 21, 2018*** *** *** ***
*** *** ** ***RE: Revdex.com - Case Number ***Dear Ms***:Please allow me to respond to your complaint filed on March 26, with the Revdex.com regarding your PNC Bank, National Association (“PNC”) Virtual Wallet Spend account ending in (“Account”)I attempted to contact you by telephone on March and 30, 2018, but was unsuccessful in speaking with youI appreciate the opportunity to address your concerns.In your complaint you state that the response you had previously received did not resolve your concernYou further state that you never received the original check back in the mail and that you have received contradicting reports from PNC and the maker of the checkHowever, you never provided details regarding what check you are referring toAdditionally, an email was received by you dated March 30, stating that you are not available during PNC business hours, that you were unable at that time to discuss your concern over the phone, and requesting information regarding your AccountAdditionally you stated that you felt PNC’s options for communication were discriminatory against individuals with disabilitiesPNC denies that our available means of communication are discriminatory in any way.PNC recognizes the importance of treating all individuals fairly and equally, and works diligently to ensure that its employees communicate with individuals in a professional manner and do not engage in any discriminatory behaviorAll of PNC’s policies and procedures are administered without regard to race, religion, color, age, sex, national origin, ethnicity, disability, or other factors identified and protected by applicable laws.Upon receipt of your complaint, PNC reviewed this matter and determined that on March 7, PNC responded to your complaint (the “Response”)A copy of our prior response is enclosed for your review, as our position remains the same.In regards to your request for additional information, as described in our Response, our records indicate that on January 22, 2018, you deposited three checks, each in the amount of $***: one (1) identified with check number ***, and two (2) identified with the same check number of *** to your AccountOn January 25, 2018, the Account was debited in the amount of ** because check number *** was returned to PNC as Refer to MakerOn January 26, 2018, the Account was appropriate assessed one (1) * Return of Deposit item fee, which was refunded as a courtesy on February 26, Enclosed for your records is the copy of the Returned Check notice dated 01/25/mailed to your address of record at that time of *Additionally, on February 13, 2018, a debit in the amount of $m was processed on your Account as PNC was notified by Citibank that check mm had been processed twice for paymentAs a check can only be negotiated one (1) time, PNC debited the funds from the AccountEnclosed for your records are copies of the three (3) checks that were deposited on January 22, 2018.It is PNC’s practice to refund any fees assessed as the result of a bank error, which did not occur in this instanceHowever, PNC was sympathetic towards your concern and according to our records, as a courtesy, PNC refunded one (1) *** Return of Deposit item fee to your Account on February 26, Additionally, PNC refunded fourteen (14) *** continuous overdraft fees, totaling ***You were notified in our Response that future refunds may not be granted unless the fees are the result of a bank error.On March 23, your Account was charged off with a balance owing of ***To date, we have not received payment on the balance that is currently owed of **' You may contact our Recovery Department at *** to discuss payment of balance owedEnclosed for your record are your Account statements dated December 21, through March 23, 2018, which detail the transactions that led to the closing of your Account.In regards to your concern regarding the communication abilities of PNC and your claim of discrimination, due to privacy concerns, we were unable to provide the information you requested via emailOn April 2, PNC offered to accommodate needs you had in order to communicate via phone, which included contacting you at a time that was convenient for you, even if it was outside of our business hours, and speaking via a third partyAdditionally we offered to mail you the requested information, to which you stated you would not immediately receive the information as you were out of townOn June 14, we sent an additional email offering to accommodate your needs in order to communicate verbally and requesting that you verify your mailing address, as we have not been able to verify which of the multiple addresses you have provided to us is currently validWhile you did not provide details on the type of disability you referenced, PNC made attempts to accommodate your requests while considering your privacy and security.Thank you for the opportunity to clarify PNC’s positionIf you have any questions or additional concerns, please contact me toll free at *** extension ***, which is also my direct telephone numberI am available Monday through Friday from 8:AM to 4:PM, Eastern Standard Time.Sincerely,Executive Client RelationsEnclosuresPNC Reference Number

PNC Bank, N.Aresponded to *** * *** on 10-29-2015, and considers this matter addressed

12-4-15PNC Bank, N.Aresponded to *** * *** on 12-4-15,
and considers this matter addressed.Thank you,RM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I have stated in the past, I have provided documentation to PNC Bank PROVING that they did not provide the correct payoff amount as of the date of the accident. I requested the payoff as of the date of the incidentI provided them a copy of my insurance paperwork that indicates that they wanted the payoff amount as of the date of the incident. The response I received from them was that it was not their standard practice to provide the payoff as of the date of the accident. That has been their only DIRECT response to the proof I provided. Other than that, all they've said boils down to "you owe us money." The GAP policy I paid for covered the car as of the date of the accident. I requested the payoff as of the date of the accident. It is their fault that they did not provide the payoff as of that date, as they have admitted "that's not our standard practice". It doesn't matter what their "standard practice" is. I specifically followed my GAP policy to the letter so that they would be paid what they were due. The failure on their part to comply with the stated procedures of the GAP policy is not my fault. Had they bothered to actually comply with the request, again as stated by my GAP policy, they would have been paid in full, and sent me a refund for the payments I made AFTER the accident. The FACT that they did not comply with the GAP policy does not make their error my responsibility, and I will not pay them for their error.Again in their last response to you, they are lying as they've done before. Now they claim they've never received proof. In previous responses to you, they claimed they had responded to me when they had not. A matter is not settled when their response is "you owe us money". This is getting ridiculous. I sincerely hope that EVERYTHING in this complaint is made public just so everyone can see how itic they are acting
Regards,
*** ***

PNC Bank, N.Aresponded to *** ***, in writing, on February 26, 2018, and considers this matter addressed

January 11, 2016 “PNC Bank, N.Aresponded to *** *** on January 11, 2017, and considers this matter addressed” Thank you,CJ