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February 27, 2018*** *** *** * *** *** *** *** *** **
***Re: Revdex.com of Western Pennsylvania - Case Number ***Dear Mr***:This is in response to your complaint filed on November 3, 2017, with the Revdex.com of Western Pennsylvania regarding your PNC Bank, National Association (“PNC”), points credit card account ending in XXXX (“Account”)I appreciate the opportunity to address your concerns and follow up from our conversation on November 6, 2017.In your complaint, you stated that PNC reported your Account as delinquent to the credit bureausYou stated that you reviewed your statements and found a late fee that was charged in error in July and that PNC refunded the fee and interest but did not correct the reportingYou requested to have your credit report corrected.Our records indicate that on June 20, 2017, the monthly statement was issued indicating that a minimum payment of $XXXX was due by July 16, No payment was received by the due date.On July 21, 2017, the monthly statement was issued indicating that a minimum payment in the amount of $XXXX was due by August 16, When no payment was received, a late fee in the amount of $XXXX was assessed to the Account on August 21, 2017.While there was no error in the assessment of the late fee and finance charges, on August 22, 2017, a refund in the amount of $XXXX, which consisted of $XXXX in purchases, $XXXX in late fees, and $XXXX in finance charges, was processed in error.In review of your Account history, as a result of missing the required payment due in July and August of 2017, your request to have the delinquency removed from your credit bureau report is respectfully declined as no bank error occurred and the reporting is accurateCopies of your June through September statements are enclosed for your records.Thank you for allowing me to clarify PNC’s position in this matterIf you have any additional questions or concerns, please contact me directly at ***, extension XXX-XXX-XXXX Monday through Friday 8:am to 5:pm Eastern Standard Time.Sincerely,XXXXX XXXXXXXXXX XXXXX Executive Client RelationsPNC Reference Number XXXX

PNC Bank, N.Aresponded to *** *** on November 9, 2017, and considers this matter addressed

Good Afternoon,
PNC Bank, N.Aresponded to *** *** on December 9, 2015 and considers this matter addressed”
Lauren R***
Executive Client Relations

1-8-2016PNC Bank, N.Aresponded to Mr*** on January 7, 2016, and considers this matter addressed.Thank you,Julie L***

PNC Bank, N.Aresponded to Ms*** in writing on October 15, 2015, and considers this matter addressed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PNC does not have a signed release from the customer in order to provide the Revdex.com a responseWe will attempt to communicate resolution directly with the customer- DMB 6/28/

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
PNC Bank closed or charged off my account without my consent, and while it was still under disputeI would like confirmation that my credit report & score have not been affected by the bank's actions
Regards,
*** ***

PNC sent written correspondence to *** *** on November 5, 2015. The issue is resolved
Melissa G***
Executive Client Relations

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

I spoke with MrsDodi I*** at PNC and she assured me that she spoke with a rep at Experian and there was nothing being reported for the month of December 2015.That I was using inaccurate reportsI spoke with customer service rep *** from Experian today at 4:10pmHe confirmed that PNC is still reporting negative information for the month of December 2015. I reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

June 22, 2016Dear Ms***PNC Bank, N.Aresponded to Mr*** *** on June 21, 2016, and considers this matter addressedSincerely,Lisa M***Executive Client Relations

November 9, 2015 “PNC Bank, N.Aresponded to *** *** on November 9, 2015,
and considers this matter addressed”

November 23, 2016PNC Bank, N.Aresponded to *** *** on November 23, 2016, and considers this matter addressed.Thank you,ACB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PNC Bank, N.Aresponded to Mr ***, and considers this matter addressed

October 19, 2015 PNC Bank, N.Aresponded to *** *** on October 19, 2015, and considers this matter
addressed” CJ

On 2-21-2017, PNC responded to Ms *** and considers the matter addressed

PNC Bank, N.Aresponded to Ms*** in writing on June 10, 2016, and considers this matter addressed.Thank you,AnnAnn S C***Assistant Vice President Client Relations ManagerExecutive Client Relations

8-5-- JLH- Issue has been resolved directly with the client