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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 8, *** ** ***RE: Revdex.com Case Number ***Dear Mr***:This is in response to your complaint filed on January 2, 2018, with the Revdex.com of Western Pennsylvania regarding your PNC Bank, National Association (“PNC”) Virtual Wallet Spend account ending in *** (“Account”)I attempted to contact you by telephone on January and 8, 2018, and by email on January 2, 2018, but was unsuccessful in reaching youI appreciate the opportunity to address your concerns.On August 25, 2017, PNC received several disputes from you alleging one (1) unauthorized ATM withdrawal transaction in the amount of $and six (6) unauthorized Pin Point of Sale (“POS”) transactions totaling $1,from Walmart that all posted to your Account on August 24, Upon receipt of these disputes, PNC began an investigation into the disputed transactions, which included a review of your Account history as well as the locations and amounts of the transactions in questionIn addition, our records confirm the PNC Bank debit card ending in ** was closed on August 28, 2017.During our investigation into the disputed transactions, PNC identified undisputed transactions that occurred in between and after the disputed transactionsAs a result, on August 30, 2017, PNC denied your disputes and written notification of this was mailed to you.On September 6, 2017, PNC received a dispute from you alleging one (1) unauthorized ATM withdrawal transaction in the amount of $and eight (8) unauthorized Pin Point of Sale (“POS”) transactions totaling $1,from Walmart and Smithfield New that posted to your Account on August and 24, Upon receipt of this dispute, PNC began an investigation into the disputed transactions, which included a review of your Account history as well as the locations and amounts of the transactions in question.During our investigation into the disputed transactions, PNC identified undisputed transactions that occurred in between and after the disputed transactionsIn addition, the information provided in the dispute indicated that you had authorized an individual named your debit card toperform transactions and PNC was never notified that the authorizatbn*** to use your debit card had been revokedAs a result, on September 11, 2017, PNC denied your dispute and written notification of this was mailed to you.On September 15, 2017, PNC received a dispute from you alleging one (1) unauthorized ATM withdrawal transaction in the amount of $and seven (7) unauthorized Pin Point of Sale (“POS”) transactions totaling $1,from Walmart and Smithfield New that all posted to your Account on August 24, Upon receipt of this dispute, PNC began an investigation into the disputed transactions, which included a review of your Account history as well as the locations and amounts of the transactionsinquestionThe information provided in the dispute indicated that your PNC Bank debit card ending in ** had been stolen.During our investigation into the disputed transactions, PNC identified several undisputed transactions that occurred in between and after the disputed transactionsAs a result, on September 20, 2017, PNC denied your dispute and written notification of this was mailed to you.Thank you for allowing me to clarify PNC's position in this matterIf you have additional questions regarding this matter, please contact me directly at 412-I am available Monday through Friday between the hours of 8:AM and 4:PM, Eastern Standard Time.Sincerely,Brett B***
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PNC Bank, N.Aresponded to Ms*** in writing on December 1, 2015, and considers this matter
addressed

PNC responded in writing to *** *** on and considers the matter addressed

8/17/17Dear Ms***: PNC Bank, N.Aresponded to *** *** *** on August 17, 2017, and considers this matter addressed Sincerely,Andrea M***Executive Client Relations

Good morning, Please update the status of the above casePNC Bank, N.Aresponded to *** *** on 5-8-17, and considers this matter addressed. Thank you, Rachel M***Executive Client Relations Officer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

8-25-- JLH - PNC resolved issue directly with client

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

PNC Bank, N.Aresponded to *** *** on July 19, 2016, and considers this matter addressed

May 14, 2018*** *** *** *** *** *** ** ***Re: Revdex.com - Reference Number ***Dear Ms***:This is in response to your complaint filed on April 9, 2018, with the Revdex.com (“Revdex.com”) regarding your PNC Bank, National Association (“PNC”), Virtual Wallet which consists of your Spend account ending in XXXX, Reserve account ending in XXXX and Growth account ending in XXXX (“Virtual Wallet”)Thank you for taking the time to speak with me on April 10, 2018, regarding your complaintI appreciate the opportunity to address your concerns.In your complaint, you indicated that your Virtual Wallet was previously coded as a student account but you believe that code has been removedYou further indicated that you were advised that you would need to provide student identification in order to have the student waiver applied to your Virtual Wallet but you did not have a student IDYou have requested that PNC accept a copy of your college registration/schedule in order for the student waiver to be applied.PNC has reviewed our records and confirmed that your Virtual Wallet was opened on July 3, 2009, and was not previously coded as a student accountAt the time you opened the Virtual Wallet until June 17, 2017, you were able to avoid the $XX monthly service fee assessed to the spend account by taking advantage of the self-service waiverThe self-service benefit to avoid the monthly service charges was considered met if you used only ATM's, online banking or mobile banking to make withdrawals and deposits throughout the monthly statement cyclePlease be aware that as of June 18, 2017, the aforementioned self-service waiver is no longer applicable to PNC's standard Virtual Wallet accounts as disclosed in the statement messages you would have received.Our records confirm that we spoke with you on July 5, 2017, in response to a previous complaint filed with the Revdex.com for the same reason, and you indicated you would provide us with evidence of your enrollment as a student so that the student code could be appliedOur records confirm that when we did not receive the documentation from you, we attempted to contact you by telephone on July and 21, 2017, but were unsuccessful in reaching you.Upon receipt of a copy of your class enrollment at Wilmington University, the student code was applied to your Virtual Wallet on April 11, This waiver will remain on your Virtual Wallet for the next six (6) years to avoid the $XX monthly service fee that would be assessed to the Spend AccountAt the end of the six year period, your Virtual Wallet will be subject to the features and fees as described in the Virtual Wallet Features and Fees in effect at that timeI have enclosed a Student Account benefit sheet for your reference.It is PNC's practice to refund fees that are assessed as a result of a bank errorHowever, on April 11, 2018, one (1) $XX monthly service charge that was appropriately assessed on March 27, 2018, was refunded to your Account as a courtesyFuture refunds may not be granted unless the fees were assessed as a result of a bank error.Thank you for allowing me to clarify PNC's position in this matterIf you have any additional questions or concerns regarding this issue, please contact me directly at XXX-XXX-XXXX, extension XXX-XXX-XXXX, Monday through Friday, 8:AM-5:PM, EST.Sincerely,xxxx xxxxxXXXX XXXXX Executive Client RelationsEnclosurePNC Reference Number XXXXXXXXXXXX

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me.
Regards,
*** ***I accept there response at this time Should I find that PNC has charged to me any cost regarding insurance coverage for supposed lapse in coverage, I will again file a complaint to address this matter PNC lack of response and effective communication regarding this matter was in my oppion PNC fault and poor customer service from the onset

To Whom It May Concern: PNC Bank, N.Aresponded to *** *** on January 27, 2016, and considers this matter addressedSincerely, Andrea C*** Executive Client Relations PNC Bank

PNC Bank, N.Aresponded to *** *** on June 1, 2016, and considers this matter addressed

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

PNC did not send me where they got the starting balance of 127kI understand that they are claiming that I didnt argue this soonerI tried asking CS and got no clarificationI tried to argue amount when I applied for modification and was yelled at do u want to do a modification or argue! My husband was sick and I was unsure if I could even afford house after he passed so I agreed to sign modificationThe balance was still upsetting me and I found free legal help NYLAG that helped me file complaint with esculation deptI had at least contacts at PNC that I spoke to once and was told when I called back someone else was handling my caseI was willing to drive to PNC in NJ to have someone show me how they were showing the higher balance they refusedI know what was spent and it is not what PNC is showingNYLAG sent a request for proof of starting balance that was all NYLAG could doI went to a lawyer he wanted retainer that I could not affordPNC would not renew my modification and my payment almost doubled so I could not afford that amount and got a mortage with bethpage credit unionI am so upset that I did not have the finances to pay a lawyer or understand what to do sooner and was treated badly by PNC customer service

Complaint ID: *** Please close out this complaint, this matter has been resolved

PNC Bank, N.Aresponded to Ms*** *** on October 26, 2016, and considers this matter addressedThank you

October 26, 2016PNC Bank, N.Aresponded to *** *** on October and 26, 2016 , and considers this matter addressed.Thank you,ACBPNC Bank

PNC Bank, N.Aresponded to *** *** on July 29, , and considers this matter addressed - JDT