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PNC Bank, N.Aresponded to *** * *** on July 27, and considers the matter addressed

PNC Bank, N.Aresponded to Ms *** on 12-21-2016, and considers this matter addressed”

On July 21st at around 0530 EST I check my online bankingThere was no overdraft fee for insufficient funds There was a direct deposit of $2023.86 from my workWhen I checked it around
EST a electronic check dated for 6/21/was post to my account but had the funds posted to 6/20/and I was charged a $overdraft

March 7, 2017PNC Bank, N.Aresponded to *** *** on March 7, 2017, and considers this matter addressed.Thank you,ACB

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
PNC bank credited me $of the charges which talked upto months of disputed inappropriate charges as customer courtesyPNC charged me fees for months a total of $I agreed to forego months and requested months to be refunded however, the person who spoke to me explained he could not do more than months
Regards,
*** ***

This is in response to your complaints filed on March 21, 2018, with the Consumer Financial Protection Bureau and on March 28, 2018, and with the Revdex.com of Western Pennsylvania regarding your PNC Bank, National Association (“PNC”), Performance Checking account ending in *** (the “Account”)I appreciate the opportunity to follow up on our telephone conversation from March 27, 2018, and address your concerns.In your complaints you stated that you and your fiance were recruited to be secret shoppers for Wal-MartYou stated that you were instructed to deposit a check in the amount of $2,made payable to you (the “Check”) into your Account, then make two (2) wire transfers in the amount of $990.00, and purchase two (2) iTunes gift cards when the funds became availableYou stated that on February 28, 2018, the deposited check was returned unpaid and your Account was debitedYou stated that PNC did not perform its due diligence on the deposit and should have placed a hold on the depositYou have requested reimbursement for the returned fundsPNC denies that any wrongdoing occurred.Although PNC has the discretion to place holds on checks or money orders to confirm that they will be paid, it is PNC's general practice to act in accordance with the PNC Account Agreement for Personal Checking, Savings and Money Market Accounts (the “Account Agreement”), which provides that checks or money orders will be available on the first business day after the business day of your deposit for all purposes.Also, the “Deposits” section within the Account Agreement, states that when you make a non-cash deposit, we post it to your account, but this credit is dependent on receiving final paymentIf you make a deposit that will not be paid - for example, if you deposit a bad check - we will withdraw this amount from your account plus any interest you've earnedWe will also charge you a fee for reversing the money from your account (this is called returning a deposit)If this causes your account to be overdrawn, you must also pay the amount of the overdraft immediately, as well as any overdraft chargesWe may return all or part of a deposit at any timeWe do not have to notify you before we credit or revoke these funds from your account.According to our records, on February 26, 2018, the Check was deposited into your AccountIn accordance with the Funds Availability Policy, on February 27, 2018, the funds became available for use and the Account had a beginning balance in the amount of $2,On February 28, 2018, two (2) transactions in the amount of $each from Wal-Mart posted to your AccountAlso, on February 28, 2018, the Check was returned unpaid as being “altered/fictitious” and funds in the amount of $2,were debited from your AccountA $Return Deposited Item fee was appropriately assessed to the Account on March 1, 2018.In your complaint, you requested that PNC reimburse you for one (1) Wal-Mart transaction in the amount of $and an additional $for the iTunes gift cards you purchasedIt is PNC's policy to refund any fee that was assessed as the result of a bank error, which did not occur in this instance; therefore, PNC respectfully denies your request for reimbursement.Thank you for allowing me to clarify PNC's position in this matterlf you have additional questions or concerns regarding the matter, please contact me directly at ***l am available Monday through Friday between the hours of 8:AM and 4:PM, Eastern Standard Time.Sincerely, Executive Client RelationsEnclosures

PNC Bank, N.Aresponded to *** * *** on February 22, 2018 via phone and considers this matter addressed

PNC responded directly to *** *** on January 14, 2016, and considers this matter addressed

From: *** ***Date: Thu, Jun 23, at 10:AMSubject: Re: You have a new message from the Revdex.com serving Western Pennsylvania regarding complaint #***.To: Revdex.com

On Wed, Aug 17, at 3:PM, wrote:Dear Ms*** PNC Bank, N.Aresponded to Mr*** on August 17, 2016, and considers this matter addressed. Sincerely, Lisa M*** Client Relations Manager Executive Client Relations

November 17, 2016 PNC Bank, N.Aresponded to *** *** on November 15,and considers this matter addressed. ThanksLauren RobinsonExecutive Client Relations

PNC Bank, N.Aresponded to *** ***r on September 15, 2015, and considers this matter addressed

Good AfternoonPNC Bank, N.Aresponded to Mr*** on January 19, 2016, and considers this matter addressed. Thank youLauren R***Executive Client Relations

PNC Bank, N.Aresponded to *** *** on November 13, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** *** on 10-16-17, and considers this matter addressed

PNC Bank, N.Aresponded to *** ***
on 12/3/15, and considers this matter addressed

My account was changed from a student account to a regular account last year, was in touch with MsStephanie B*** from the complaint
department that stated I need to provide verification that I am a studentI told MsB*** that I did not have a student ID but I can provide her with a student scheduleI forgot about the ordeal and now I am trying to get my account back into the student statusI contacted customer service via the PNC website, and I also called my local PNCAll of representatives are stating that I have to provide a student ID to get the student statusThis is ridiculous and crazy because my work schedule does not allow for me to get the campus in time to even get an IDI have a student schedule to verify that I am a student! That should be acceptable especially since Stephanie B*** was going to use it before.....TranslateUse what I have, the demand is unreasonable for me to get an ID when I am not able to!

Good afternoon, Please update your records for the above customerPNC Bank, N.Aresponded to *** ** on June 9, 2017, and considers this matter addressed. Thank you, Rachel M***Executive Client Relations Officer

8-9-PNC Bank, N.Aresponded to *** *** on 8-9-and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on July 18, 2017, and considers this matter addressed