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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference,
details of the offer I reviewed appear below
As of 11am on 4/5/I have not heard anything from PNC as of now so I don't know how this was addressed by PNC
Regards,
*** ***

In regards to my initial complaint, I now elect to make a new one against the “Corporate Representative” that contacted me about my bank accountHer name is Kennady J***
***Honestly, I would have rather you not contacted me at all than to have someone who doesn’t care about a single customer’s well-being and “getting this file squared away”She was incompetent as to the initial complaint and the expectations I had of PNCListed below, again, is the initial complaint, just in case anyone wants to brief themselves on it for more than seconds: I have had a “second chance” (Foundation Checking) account since December of (months and going)I know the rules state that the account is only up for review after certain periods of time and limits on using and withdrawing your own money are very low ($daily)On 04/25/2018, I desperately needed to pay a traffic ticket online in order to avoid a possible “Failure to Appear” charge, and setting off a NASTY chain of eventsThe ticket was $and I called PNC to see if they would be willing to by-pass the system this one, single time, and the answer I got, after approximately minutes on the phone, was noThus setting off those chain of events because I could not find an adequate way to pay this fine, despite having nearly $1,in the account.Either PNC can upgrade my bank account (or create a new one, whatever it takes) to a standard, Virtual Wallet Checking Account, or I can withdraw the $that I have in there, and stop the pending weekly direct deposits of $and up, and shut the account downI am not “accepting” a cashier’s check/prepaid card, it is one of two choicesI have been LOYAL to this bank, and I despise having to go through all of this effort for someone to merely click a couple of buttons and open a new accountPLEASE, if you contact me, do not give me the explanation of a Foundation Checking Account or the month wait (of which I have already kept the account positive for)I have been given that same spiel one to many times quite franklyI just want a straight answer as to whether or not my money needs to flow through another institution with higher quality customer service and products

PNC Bank, N.Aresponded to *** *** on March 15, 2016, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on July 14, 2017, and considers this matter addressed

PNC Bank, N.Aresponded to *** *** on August 5, 2016, and considers this matter addressed

PNC Bank, N.Aresponded to Mr*** on July 25, 2016, and considers this matter addressed. For additional questions or concerns, please contact Brett at ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
PNC has not responded with answers to my original complaint.
Regards,
** ***

March 7, 2018*** *** *** ***
*** *** ** ***RE: Revdex.com - Case Number ***Dear Ms***:This is in response to your complaint filed on January 29, 2018, with the Revdex.com regarding your Spend account ending in XXXX (the “Account”) which is part of your PNC Bank, National Association (“PNC”), Virtual WalletI attempted to contact you by telephone and e-mail on January 30, 2018, but was unsuccessful in reaching youI appreciate the opportunity to address your concerns.In your complaint, you stated that there are multiple unaccounted for charges on your AccountYou further stated that you received a legitimate check but PNC did not process itYou requested that PNC refund the $XX.XX service charge and contact Unilever in order to resolve and process the check in the amount of $XX.XX.Pursuant to PNC's Virtual Wallet Fine Print (the “Account Agreement”), which was provided to you at Account opening, in the section titled Collecting your deposits, when you make a non-cash deposit, we post it to your account, but this credit is dependent on receiving final paymentIf you make a deposit that will not be paid - for example, if you deposit a bad check or we don't receive final payment for electronically deposited funds - we will withdraw this amount from your account plus any interest you've earnedWe will also charge you a fee for reversing the money from your account (this is called returning a deposit)If this causes your account to be overdrawn, you must also pay the amount of the overdraft immediately, as well as the overdraft chargesThe Account Agreement is enclosed for your reference.PNC has reviewed your concerns and determined that PNC followed procedure in the handling of your AccountOur records indicate that on January 22, 2018, you deposited three checks, each in the amount of $X: one (1) identified with check number XXXXXXXXXX, and two (2) identified with the same check number of XXXXXXXXXX to your AccountOn January 25, 2018, the Account was debited in the amount of $XX.XX because check number XXXXXXXXXX was returned to PNC as Refer To MakerOn January 26, 2018, the Account was appropriately assessed one (1) $XX.XX Return of Deposit item fee.Additionally, on February 13, 2018, a debit in the amount of $XX.XX was processed on your Account as PNC was notified by Citibank that check XXXXXXXXXX had been processed twice for paymentAs a check can only be negotiated one (1) time, PNC debited the funds from the Account.It is PNC's practice to refund any fee assessed as the result of a bank error, which did not occur in this instanceHowever, PNC is sympathetic to your concernsAs a courtesy, PNC refunded one (1) $XX.XX Return of Deposit item fee to your Account on February 26, Additionally, PNC refunded fourteen (14) $X.XX continuous overdraft fees, totaling $XX.XX, as a result of the February 13, debit in the amount of $XX.XXFuture refunds may not be granted unless the fees are the result of a bank error.PNC respectfully suggests that you follow up with the maker(s) of the checks in order to reach any additional resolution.Thank you for allowing me to clarify PNC's position in this matterIf you have any further questions regarding this issue, please feel free to contact me directly at XXX-XXX-XXXX, extension XXX-XXX-XXXXI am available Monday through Friday from 8:am to 5:pm, Eastern Standard Time.Sincerely,XXXXXXXX XXXXXPNC Executive Client RelationsEnclosurePNC Reference Number XXXXXXXXXXXX

PNC Bank, N.Aresponded to Ms*** in writing on August 26, 2015, and considers this matter addressed

PNC responded to Mr*** on December 15, and he considers the matter addressedThank you. Melissa G***Executive Client Relations

October 9, PNC Bank, N.Aresponded to *** *** on October 9, 2015, and considers this matter addressed. Thank you, Meghan J***

PNC Bank, N.Aresponded to Ms*** on July 8, 2016, and considers this matter addressedThank you

I believe that PNC has intentionally structured debits so that my account is in negative statusI am requested a refund in the amount of the full overdraft charges $If that is not a possibility, I would like a refund of the last three overdraft charges in the amount of $since these charges
caused my rent check to be returned

April 12, 2016 PNC Bank, N.Aresponded to *** *** on April 11, 2016, and considers this matter addressed. Thank you,ACBPNC Bank

Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10793333, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below.A PNC Representative attempted to contact me regarding the issues at hand. I was then hung up on me while answering the call. I called the representative back immediately and the call went straight to voice mail. This representative did this three additional times; making this situation even more unbearable. PNC IS IN THE BUSINESS OF FRAUDULENTLY AND EXCESSIVELY TAKING MONEY THROUGH OVER DRAFT FEES FROM THE CUSTOMERS THAT SUPPORT THE BUSINESS. PNC HAS NO HUMAN VALUE AND RELIES UPON A COMPUTER GENERATED SYTEM TO HANDLE CUSTOMER SERVICE ISSUES- OFTEN STATING THAT THE ERROR IS NOT A BANKING MISTAKE. THE PUBLIC SHOULD BE AWARE THAT PNC’S BUSINESS PRACTICES WILL TAKE ADVANTAGE OF THEIR FINANCES AND THAT THEY SHOULD DO BUSINESS ELSE WHERE- AS TO AVOID COSTLY SITUATIONS OF FRAUD.Regards,*** ***

PNC gave me terrible excuses as to why they couldn’t fix this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined
that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI have been leaving them voicemails and they have not answered any of themI mailed out the authorization form.
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
PNC sent me a letter saying they would look into this issue but would require up to days for a responseI have not heard anything sinceAnd this letter was from the same representative who was suppose to help resolve the issue when I originally had it and never didThe letter was sent to me in November and I have not received or heard from themthis month.
Regards,
*** ***

On Thu, Jan 12, at 11:AM, *** *** ***> wrote:Good Morning, PNC Bank, N.Aresponded to *** *** on January 12, 2017, and considers this matter addressed. Thank you. Eric B***Executive Client Relations, Officer

PNC Bank, N.Aresponded to *** *** on June 22, 2017, and considers this matter addressed