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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
? Regards,
*** ***

JM 12/12/2017? ? On December 12, 2017, three of the three Overdraft Fees were refunded.? Customer is satisfied with the response

March 9, 2016PNC Bank, N.Aresponded to? *** ***? on March & 9, 2016, and considers this matter addressed.Thank you,ACBPNC Bank

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For
your reference, details of the offer I reviewed appear below
[PNC has done nothing to assist with this matter
Regards,
*** ***

On Thu, Sep 8, at 1:PM, *** *** *? ***>? wrote:? *** - Regarding Revdex.com Case *** PNC Bank N.Aresponded to *** *** on 9/8/and considers this matter addressed.? Kimberley C***Assistant Vice PresidentExecutive Client
Relations? PNC Bank

PNC Bank, N.Aresponded to *** *** on February 16, via phone and considers this matter addressed

PNC Bank, N.Aresponded to? the customer *** * ***? on August 21, 2017), and considers this matter addressed

August 7, LR PNC spoke with the customer on July 28, and considers this matter resolvedThankLauren R*** Executive Client Relations

PNC Bank, N.Aresponded to *** *** on May 8, via writing and considers this matter addressedTell us why here

The person I talked to at the escalation department said the bank will not take any responsibility with this matter? Ths issue that I have is that after the teller told me that the cashier's check is not a "protected check" anymore I relied on her personal advice and knowledge as a banker? The teller specifically told me verbatim that she would know whether the check would clear in 24-hours and she called me to tell me the check was good? If she had told me what the person in the escalated deparmtnet told me - that you can't be sure if Cashiers Checks can clear for up to days I WOULD HAVE NEVER CASHED THE CHECK! ? I relied on her expertise and she misled me? The banks need to educate their employees on Fraud and Cashiers Checks? The bank has a responsibility to do so? She could have even told me she wasn't sure of the specifics of what to do with a cashiers check and then I would have researched it myself - ? but she didn't.? If you want to find out whether a check is genuine, call or visit the bank on which the check is writtenThat bank will be in a better position to tell you whether the check is one they issued and is genuine.Know the difference between funds being available for withdrawal from your account and a check having finally clearedYour bank may be required by law to make funds available to you even if the check has not yet clearedHowever, it could take several weeks to know if the check will clear or not.If you can't trust your bank with your money matters than who are you supposed to trust? ? What is your role in supporting your customer's and their money? ? Are you not there to offer sound financial adivice and support to your customers? ? Do you just drop your customers once they have an issue and you played a major part in that issue? ? Do you not return their phone calls and act like they are harassing you just for expecting follow-up? Do you let your tellers ? give our misinformation and then not take any credit in what occurred? ? Because that is what you are doing right now? If I were a major personnel at a bank the first thing I would do is send all my employees information on how to identify red flags for fraud and how to advise my customers against it? I would educate your tellers that Cashiers checks do not clear in - hours, but it could take up to daysThere are hundreds of sites on the web that discuss this type of fraud? It has become rampant? If I would have taken minutes of my time I would have known about it? However, I relied on what your teller told me? I throught she was knowledgeable on the subject? Additionally, I asked to speak the Greater Maryland Bank Manager about this situation? I was told they are not allowed to give out that type of information and that I would be contacted by them? I'm sure I won't be - I doubt that anyone will return my phone call

Good Afternoon,PNC Bank, N.A responded Mrs *** on March 29, via telephone and considers this matter addressed.? ThanksLauren R***Executive Client Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.? For your reference, details of the offer I reviewed appear below
Regards,
*** *** **? Since October
2014, I have tried to resolve this issue with PNC Bank to no availThey have place punitive late charges and fees on a prepayment I mad on my account in 2003? and continue to add these fees to this dayI have repeatedly shown PNC that my account should be current if they took away the penalties and fees; yet somehow, PNC doesn't seem to? understand what I am trying to communicate to themThey have consistently said they want to resolve the issue with me and then they send me communications stating that the issue is closedThey know I am current with my mortgageThey know I am not lateThey know all they have to do is physically moved the mortgage due date to the correct month, and the issue would be resolved

PNC Bank, N.Aspoke to Ms*** on August 25, 2017, will re-send her a copy of our response dated August 11, 2017, and considers this matter addressed

2-14-17- JLH- PNC Bank N.Aresponded directly to *** * *** on February 14, and consider this matter addressed

PNC Bank, N.Aresponded to? *** ***? on 10-24-17, and considers this matter addressed

PNC Bank, N.Aresponded to ** ***? on May 11, 2018, and considers this matter addressed

I contacted PNC Executive Client Relations today and was patched through to Kim C***, the representative tasked to investigate my caseShe said that she had "finished the research" and would pass the completed investigation to legal in order to make a decisionShe said that if I was reimbursed
for these debits (which she did not total) there would be two things that could pose a problemOne was that there is a tying period where I had to alert PNC to any discrepancies on my statements within forty (40) days of the day the statement was issuedI told C*** that that was not fair that I would be penalized because I submitted a signature card and PNC did not follow through with taking my mother's name off my accountSecond, she said because my mother is on the statements that might also pose a problem (she did not explain why)She said I should have an answer within 3-days, so I should hear back from her by? Monday, March 7.Before I was patched through to C***, "Janet" told me that a signature card was not sufficient to remove my mother from my account, and that the teller that told me this back in had "mis-communicated" with me.? She said I should have closed the account and opened a new oneI told her that the signature card had taken my mother's name off of my checking account but not from my reserve or my savings.It looks like they are moving towards a decision, but I worry that they will find some loophole to not refund me that money that they should have never had the right to takeAny help you can offer me is much appreciated.*** ***

July 15, 2016PNC Bank, N.Aresponded to *** ** ***? on July 15, 2016, and considers this matter addressed.? Thank you,ACB

PNC Bank, N.Aresponded to? *** ***? on November 28, and considers this matter addressed

On Tue, May 17, at 11:AM,? ? wrote:Good morning ***? PNC Bank, N.Aresponded to *** *** on May 17, 2016, and considers this matter addressed.If I can be of further assistance, please contact me directly.Thank you!Debra B***? Executive
Client Relations Officer