HomeAdvisor

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]I submitted extensive documentation to Home Advisor regarding this complaint. I did send pictures but when time stamped pictures were requested I complied. I also sent pictures of the room before the work was started.  After meeting with the contractor, he sent me a text message detailing the work he planned to do and the price he charged. I agreed by text message. This to both the contractor and me constituted an agreement/contract. I printed out these text messages and sent them to Jonathan, at Home Advisor, who was handling the complaint. I called Jonathan who said he had received the copy of the texts and found the document understandable and helpful. I will also restate that when Home Advisor requested another contractor give us a bid on redoing the work, I complied even though doing so was difficult the week of Christmas. I sent Jonathan two bids. I always called or e-mailed to make certain my communications were received.  were received. I spent many hours phoning, e-mailing and gathering information to provide to Home Advisor. When the contractor renegade on his agreement to refund our money after we provided him with additional bids to prove we would not just pocket the money, Home Advisor informed us we were now on our own to seek a solution. I asked that after all my time, effort and documentation, that Home Advisor give me documentation that they found my complaint credible which Jonathan had he had, Home Advisor refused, claiming they needed to protect this unethical contractors credibility. I was devastated that after all the many weeks of working on this complaint, I was just dropped. I think the least this company can do is give the consumer proof that they indeed found my complaint credible which would help my case in small claims court.A complaint was filed against the Revdex.com in Massachusetts against this contractor. He replied that Jonathan had communicated to him that we were short of money and he thinks we just want free work. What a misstatement. I told Jonathan that since it was Christmas, my daughter didn't have the money to spend another $600. to have the room redone until after the holidays. I certainly did not mean to imply money was tight for any reason other than Christmas. And by no means do we want free work just a good job which my pictures demonstrate that we did not get.I am deeply disappointed that Home Advisor decided to protect this contractor's privacy and ignore our efforts and not provide any of the investigation findings. That is all I asked. I think you can tell that this contractor will go to court gnd grossly misrepresent the truth.

Complaint: 11386591
I am rejecting...

this response because: The statements are not true. I phoned them the day that I contacted you because this company chose not to resolve my complaint. They have never made any attempts to phone or email me. Their response to a complaint was to refer to a collection company. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/12/17) */
We were able to reach this customer and have addressed their concerns.
While the original cancellation request by this customer was not found in our records, we did find that there was no activity on the account after the time the customer...

suggests that they had cancelled and that their business had been closed. In light of these circumstances, we have reached a resolution to this complaint and parted ways on friendly terms.

While we have made several attempts to reach this consumer since their rejection of our initial response, we have not yet been able to touch base with them regarding this concern. At this time, however, we can state that upon further investigation that we have identified the source of this issue and that the issue is being addressed on an internal level. We would like to reiterate that it is not our company who is at the source of this concern and that we do not resell or release consumer information to more than a maximum of four contractors that fit the service request. The direct contact information of the party handling this complaint has been provided to this consumer in multiple voicemails, and should they have any further questions or concerns we will be glad to address them.

Although we have not yet been able to reach this customer regarding their concerns, we have provided them with the direct contact information of the party handling this complaint. At this time we remain optimistic that we will be able to hold a productive conversation, reach an amicable resolution,...

and will provide any updates as the situation allows.

We have been in touch with this customer and have been able to resolve their concerns. We found that there had been some concerns regarding leads that were applied to this account, and then subsequent complications involving multiple bank disputes being filed that led to outstanding balances after...

our initial discussion. At this time there is no outstanding balance associated with the customers account and the account has been cancelled in full.

We have been in touch with this customer and were able to address and resolve the concerns as listed in this complaint. As a result, a settlement was reached, a refund is being issued, and we have at this time cancelled the customer's account in full and parted ways on friendly terms.

Complaint: [redacted]
I am rejecting this response because:Home Advisor has provided false information.  The customer service department only called me after they had received the complaint.  I expect a full refund of the originally requested amount.  I am more than happy to share all invoices for work completed by my company that will show that we only had 4-5 instances where we performed work based upon a lead from their site.  This is out of many dozens of leads they sent my company and many thousands of dollars spent.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: I have the bank records and a letter from them stating that the funds were never refunded by Home Advisors. The only credit that I received was From MY BANK.
Sincerely,
[redacted]

Since receiving this complaint our management team was able to contact this customer, address their concerns, and held a productive conversation regarding our service overall. As a result of that conversation extensive adjustments were made to the customer's account settings in order to better suit...

the customer's business needs, credit has been provided to their account, and at this time the customer remains an active member of our service network.

As mentioned by this consumer, prior to receiving this complaint our customer solutions department had attempted to foster communication between this consumer and the contractor in question. It was also explained that our company does not make any guarantees regarding work quality and/or the...

contractors in our network beyond the fact that they have successfully passed the background screening required to become a subscriber to our advertising services. As a neutral, third party advertiser, we cannot be held accountable for, nor do we possess any regulatory capacity in regards to work performed. As our attempts to mediate a resolution between this consumer and the contractor in question were not successful, we must at this time advise the consumer that should they have further concerns related to the job performed by the contractor they hired that their best course of action will be to pursue the contractor directly through an outside resource such as small claims court. We would also like to note that this consumer's review detailing their experience with the contractor in question is currently posted to the contractor's profile and available to the public.

We were able to reach this customer and have addressed their concerns. In discussing this complaint with the customer and reviewing our records, we were able to determine that the customer's concerns have remained consistent since the issue described arose, and that there had been some confusion regarding our credit and refund policies regarding membership in our network. As a result, we were able to reach a settlement with the customer, cancelled their account per their request, and have parted ways on amicable terms.

We have been in touch with this customer and were able to bring their concerns to an amicable resolution. We were able to reach a settlement to amend the outstanding balance in question, and at this time we have cancelled the customer's account in full per their request with no further balance owed....

Prior to receiving this complaint and as described by the customer, a charge reversal was filed with the customer's bank that resulted in a balance in for their original membership fee. That balance has since been cleared, there is nothing further owed, and the account has been cancelled in full as...

requested. We're sorry to hear that our form of advertising was not a good fit for this customer but wish them and their company all the best moving forward.

Months prior to receiving this complaint, we had addressed this customer's concerns and applied a substantial amount of credit due to misunderstandings regarding the billing for the program the customer was enrolled in. Since that time the customer had received a small amount of leads, and according...

to our records were able to reach those leads and discuss their services. At this time the customer is still a member of our network, but has opted to longer receive leads as a part of their membership.

Complaint: [redacted]
I am rejecting this response because:I want further assurances from the company that we will not be contacted again. Adding us to a do not call list is not good enough. I want confirmation that the NAME of our company along with its owners have been added to a do not contact list. Further, I want them to agree to compensation to our company if/when they contact us again. I've heard numerous promises we won't be contacted, only to be call and harassed by them again. This last time they called an obscure number for us that had been set up 10 years ago by another marketing company BUT they knew the number was associated with our company yet still called it. The time before that (September 2016) they called my personal cell phone number. I want a firm cease and desist.
Sincerely,
[redacted]

We have made several attempts to reach this customer, but have not yet been able to make contact to discuss this complaint. At this time we remain optimistic that we will be able to address this customer's concerns and bring this complaint to an amicable resolution.

We have been in touch with this consumer and are currently in the process of addressing their concerns related to the contractor in question.Although the contractor originally contested that they were the company hired to perform work for this consumer, the consumer has provided has documentation...

that proves otherwise and their review has since been posted. We have also started a formal complaint in our Problem Resolution process on behalf of this consumer and we look forward to resolving this situation on amicable terms.

Initial Business Response /* (1000, 5, 2015/06/29) */
We have not been able to reach this customer at this time, but we remain hopeful that we will be able to discuss this customer's concerns. We would have no issues with refunding their requested amount.

While we did not have the opportunity to speak with this customer directly, our records did indicate that there had been some confusion regarding the necessary licensing for the tasks that the customer wished to receive upon signing up with their service. As we were not able provide those tasks as...

agreed to upon their enrollment, we have left a message to the customer informing them that their outstanding balance has been cleared and that their account has been cancelled as requested.