HomeAdvisor

While we have not been in touch with this customer regarding their complaint, we do have information to provide. Our records indicate that during the life of this customer's account, a substantial amount of credit was applied to applied in a continuing effort to address and resolve their concerns....

Although our records also indicate that the customer was consistently contacting the leads generated to their account and that work was won as a result, in order to resolve this complaint on amicable terms we have closed the account per their request with no further balance owed.

While we have not yet been able to make contact with this customer, we have reached out via email to set up a time to discuss their concerns. We will provide further updates as available.

While we stand by our original response to this complaint and would like to clarify that while the customer's lead generation is indeed currently off, the credit would otherwise remain on the account for future use.That being said, as a means to resolve this complaint on amicable terms we have provided the refund for the amount in question as a one-time courtesy. This amount will be reflected on the customer's credit card statement within the next 10-15 business days and we are once again considering this matter closed.

Although we have not been in further contact with this customer since receiving this complaint we would like to inform them that we have provided their resolution as requested. At this time their company's listing in our directory has been removed, their account has been cancelled, and they will not...

receive further contact from our service. We would also like to clarify that while the listing itself has been removed, the link to that listing will still appear until [redacted] next batch update. Our company is not kept apprised of when those updates occur, but we can assure the customer that those search result links will be removed shortly.

Prior to receiving and addressing this complaint, our records indicate that this customer's concerns were addressed by our customer service department. That department was able to amend this customer's balance as a means of reaching an amicable resolution, and we have since cancelled their account...

per their request.

Over the life of this customer's account, our records show that our customer service department discussed and described our credit policy as relevant to lead generation with this customer multiple times, that extensive account setting adjustments were made along the way, and that a substantial...

amount of credit was applied. Our records also confirm that this customer was actively engaging with the leads that they received and that multiple jobs were won as a result of their membership with our service.At this time we are considering the entirety of the outstanding balance associated with this customer's account as valid and this matter as closed.

To whom it may concern.      Our complaint with Home HomeAdvisor has been rectified. We canceled our service with HomeAdvisor and were not charged for the quarter as requested. We received finally, email confirmation of our cancellation request. In addition a 56$ lead was also...

credited not at our request but we are ok with it. We have no more complaint ([redacted]) with HomeAdvisor.     Sincerely [redacted].

Although we have been in touch with this customer regarding their concerns, we were not able to reach an amicable resolution to this complaint. Despite multiple months as a member in our network, strong engagement and contact with the leads provided to them, multiple jobs won, and the...

application of credit to their account prior to our office receiving this complaint, this customer has reversed the charges for the entirety of their billing during their time in our network. In light of these circumstances we consider the customer's outstanding balance to be valid and we are at this time considering this matter closed.

We have been in touch with this customer and have discussed multiple options regarding potential resolutions to the concerns as listed in this complaint. As of our last communication the customer expressed their desire to further weigh these options as far as continuing their membership and the...

settings for their account, and at this time we are awaiting word on how they would like to proceed.We look forward to resolving this complaint in full and are confident that we will be able to do so on amicable terms.

Complaint: [redacted]
I am rejecting this response because: They state "after our original compromise was reached regarding credit to this customer's account."  This is a blatant lie.  It not is just a misrepresentation of the truth it is a lie.  We never discussed or agreed to a credit.  And, if I may ad, I do not have an account with them to put the credit on.  Another point is that the dispute is over their misrepresentation of their leads and so why would I want more of their phony leads.   The hypothesis that has been widely made about this company is that they use their staff to bring leads from places like [redacted] and then state vaguely that this person is seeking this service.  They then charge their customer's like me falsely misrepresenting that these leads came from their site.   Why would I want leads that already have been proven to be 100% false leads.  I am not stating that this is true for everyone and I am not an attorney with a class action lawsuit.  I am an small business man who was charged for something that was falsely misrepresented by this company. In response they create a lie and won't pay me back my money.  If you multiply this out by the number of clients they have I think that it is a much larger problem.  I will not go away and if the Revdex.com accepts their lies as truth they are not fulfilling their task as a member of the larger Revdex.com.
Sincerely,
[redacted]

We have been in touch with this customer and were able to hold a productive conversation regarding their concerns. A settlement was reached, there account closed per their request, and we have since parted ways on amicable terms.

We have been in touch with this customer and were able to address and resolve their concerns. We have apologized for the confusion regarding their lead generation and the control of their lead flow, a settlement agreement was made, and their account will remain cancelled as requested. As a...

result of this conversation we have parted ways with the customer on friendly terms and wish them and their company all the best moving forward.

Complaint: [redacted]
I am rejecting this response because: As I had expected, they are not fully telling the complete story. I did recieve a call from someone at Home Advisors TODAY. The gentleman identified himself as a new manager and spoke to me briefly about my account and how he reviewed all the notes, saying in fact that he did see that I had cancelled the membership to their services over a year ago to date (approximately August 2015). He then offered me an opportunity for renew service/membership. Nothing was mention about a refund or even partial refund. I unfortunately was on the job site and not able to further speak with him. I politely terminated the phone call and thanked him for his time. This in no way was this an attempt to apologize for wasted time or return the money the had been debited from my account without my approval. My primary goal is to regain my hard earned money and part ways from Home Advisors.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Let it be noted that without your interjection they were adamant about not resolving this - I had been subjected to being sent to collections, as well as months of lost internet leads.
Sincerely,
[redacted]
[redacted]

We have made several attempts to reach this customer but have not yet been able to contact them regarding this complaint. The direct contact information for the party handling this complaint has been provided to them through voicemail and we remain optimistic that we will be able to bring their...

concerns to an amicable resolution.

Complaint: [redacted]
I am rejecting this response because: The business has not tried to get in contact with me without fail. I called a few weeks ago and spoke to a representative. I was told complaints are adddressrd in order and that it would take a while to speak with someone about my angst. The rep then tried to offer a settlement, however I told her I would think about. Today, a rep called (conveniently before I received the email alerting me to HA's response) to speak about my account. I wasn't able to talk to her. Overall, Home Advisor has not tried to contact me. This situation is another example of their lies and manipulation. For these reasons I respectfully reject their statement. Sincerely,
Christy Abram

While this customer had taken the necessary steps to cancel their account within the allowable time frame for a refund, there had been some confusion in regards to the cancellation process between one of our supplemental subscriptions and the overall membership with our service. As a result, we have...

provided a refund and cancelled their account as request and have parted ways on friendly terms.

We had been in touch with this customer prior to receiving this complaint and were able to reach a resolution. An amicable settlement was agreed and their account has since been closed as requested.

As our prior response indicates, the requested settlement reached with this customer has already been processed on our end, and the funds should be reflected on their bank statement by the end of this month. As requested, we have also sent an email to this customer confirming that action.

While we were able to make contact with this customer, we were unfortunately not able to reach an amicable resolution. We made what we felt to be a fair and reasonable offer to settle their concerns, but the customer did not agree to the offer. Based on our research and conversations with this customer, we were able to confirm that they contacted many of their leads and were able to secure multiple jobs as a result of our service. Additionally, this customer agreed to our terms and conditions that outline our billing policies, and the cost of each lead is prominently displayed within the information sent to the customer for each lead they receive. We have no reason to believe any of the charges made to this customer’s account were anything but valid, and extended what we feel was a generous offer to resolve this complaint. That offer will remain on the table should this customer decide to reconsider.