HomeAdvisor

Initial Business Response /* (1000, 5, 2015/07/10) */
After speaking with this customer and looking into their account, we have issued a refund for the requested amount.
Our system automatically renews the membership to our service, much like a magazine subscription. We found that this customer...

made a reasonable attempt to inform us that they did wish for their membership to renew, so we have issued a refund for both the cost of their membership, as well as a lead that was charged to their account after that renewal.

Although we have not been in touch with this customer since receiving their complaint, upon review of their account we found that a good faith effort was made to cancel their account. As a result we have provided the customer with the resolution as requested in this complaint.We would like to...

apologize for any frustration and/or confusion that resulted from this situation and can assure the customer that their account has now been cancelled in full, there is no further balance owed, and no collections activity was pursued. We would like to wish this customer and their company all the best moving forward and we are at this time considering the matter closed.

Prior to receiving this complaint, our customer service department was able to discuss this customer's account and details of our service. Their lead generation structure was adjusted, aspects of credit policy explained, and credit was applied to their account. At this time the customer remains an...

active member of our service provider network.

We stand by our original response to this complaint and would like to reiterate that while our settlement offer will remain valid should the customer reconsider, we are at this time considering the matter closed.

We were able to reach this customer and have resolved their concerns.We found that their had been confusion regarding the leads provided to this customer in respect to both the tasks and volume provided to them. As a result of these findings, we were able to reach a settlement with this customer in...

regards to their billing and have since parted ways on amicable terms.

We have not yet been in touch with this customer regarding their complaint, but have exchanged voice mail messages. We will be reaching out to the customer again early next week and remain optimistic that we will be able to resolve this matter on amicable terms.

A substantial amount of credit had been applied to this customer's account over the life of their membership for both this and other concerns, and as such we are standing by our original response to this complaint and are considering this matter closed.

As stated in this complaint our Customer Solutions department had previous contact with this consumer regarding their concerns. At that time our representative provided the consumer with third party resources to assist with pursuing the contractor in question directly as that contractor is now over...

a year removed from being advertised by our service. Furthermore, we do not have any record of this consumer being matched through our service to the contractor in question, nor does our service make any guarantees regarding work quality or warranties.While we are always sorry to hear that a homeowner has experienced difficulty with a project, in this case we must stand by our customer solutions representative's recommendation that the consumer pursue and address this matter with the contractor directly.

We have made multiple attempts to reach this customer but have not yet been successful in reaching them to discuss their concerns. We remain optimistic that we will be able to make contact with this customer and bring this complaint to an amicable resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11032077, and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Hello My Name is [redacted], I Contacted The Revdex.com Regarding Charge Disputes with Home Advisor. I Received a Call From [redacted], From Home advisor. We where able to discuss the issue at hand. The Charge Dispute is no more. They are taking off The Balance owed from there collections agency....

Thank you Very Much. I appreciate your help in this Whole Matter and happy to say that it has been resolved.  Thanks [redacted].

We have been in contact with this customer and were able to bring their concerns to an amicable resolution. In speaking with the customer we were able to conclude that there had been some confusion regarding the billing structure that would be associated with their account, and our notes confirmed...

that the customer was very prompt in alerting our office that they would not like to pursue the leads that had been provided to them. As a result, we were able to reach a settlement for those leads, and though their account has been cancelled at this time, we very much look forward to the possibility of welcoming them back to our network under a different program that will be more beneficial for their business needs.

Complaint: [redacted]
I am rejecting this response because: I did talk to a customer service representative at home advisor they offered me $550 refund. I did take that offer but I still do not believe this is enough because my total bill was over $2300.
Sincerely,
[redacted]

Due to the nature of this complaint we have not attempted contact with this customer, but we do have information to provide. We would like to assure this customer that under no circumstance does our company ever sell or provide contact information to third parties, and can state unequivocally that...

we have no association with DISH, weight loss companies, or any other marketers that were named in this complaint. At this time we have placed this customer's information on our Do Not Call list, and have also removed them from our internal email marketing database that provides tips, blogs, and information regarding home improvement and updates to our service. We can assure this customer that they will receive no further contact from our company, but we cannot make any guarantees regarding solicitation from companies with which we have no association.

Final Consumer Response /* (2000, 6, 2015/07/13) */
[redacted] from [redacted] contacted me on 7/7/15. He credited my account the amount they said I owed them, cancelled collections, promised me there would be no future balance associated with my account, no future charges, and my account has...

been fully cancelled. I have an email from him describing the above.
I'm very satisfied with the outcome of the issue. You guys got me in contact with someone from the company who could actually help me.
Thanks for the help[redacted]
[redacted]

As stated in our original response, we have made multiple attempts to finalize the agreement that was made with our customer service department but have not yet been able to finalize that arrangement. We will continue to reach out to this customer to follow through as described and will provide further updates as events warrant.

Initial Business Response /* (1000, 5, 2015/07/06) */
We have been unable to contact this customer as of yet, but have left several messages for them. We will continue to reach out in the hopes of reaching a resolution to their concerns.
Initial Consumer Rebuttal /* (3000, 7, 2015/07/17)...

*/
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received one phone call or email from Home Advisor. I am not sure who they are contacting or leaving messages to but it sure isnt me. perhaps they have the wrong number I dont know but they contact me at XXX-XXX-XXXX
Final Business Response /* (4000, 9, 2015/07/22) */
After the response from this customer, we found that the number we had on file was no longer associated with the customer or their business. Once the customer provided their correct phone number, we were able to contact them and discuss their concerns.
While we do have a policy that auto-renews the membership to our service, not unlike a magazine subscription, we have found that this customer made the effort to turn their leads off, and did not realize that this would be occurring. We discussed several other aspects of our company covering policies, leads, and lead credits as were applicable to this customer's account. In order to part ways on friendly terms, we have issued a partial refund to this customers and have fully cancelled their account.

Initial Business Response /* (1000, 5, 2015/11/25) */
This matter was addressed and resolved prior to our office receiving this complaint.
Our company was able to reach a settlement with this customer and we have since parted ways.
Initial Consumer Rebuttal /* (2000, 7, 2015/12/02) */
(The...

consumer indicated he/she ACCEPTED the response from the business.)
The amount of $516.40 was credited to my account.
Thank you for helping me regarding this matter.

We have been in touch with this customer and were able to resolve their concerns. We have apologized for any frustration that occurred from this situation, a settlement was reached, and we have cancelled the account per the request. At this time we have parted ways on friendly terms.

Having multiple names associated with this account, our records show that while one person had cancelled the company's account with us, another had agreed to remain an active member. We did reach out to the phone number on file for this account and were informed that one of the names authorized to...

change the account status was no longer with their company, so at that time we left a message for another party that was not returned.Given the nature of this complaint, we have not made any further attempts to reach out to this customer since our initial contact to clarify the situation. We have since taken the steps to cancel their account and placed their information on our Do Not Call list. Should there be any other concerns or confusion, we will gladly address them.