Honda of Superstition Springs

I have had a terrible time with the application of the AUTO BUTLER. The service department seems can't be bothered servicing this service. I recently called to schedule service and was told I would have to wait two- three weeks for an appointment. I have had my auto for 2 years now and the service is suppose to be for 5 years. When I asked for a refund of unused service; the following is the answer I received:
(Salesperson name withheld)
Auto butler is a third party entity and is not part of superstition springs honda so you would have to call them directly to see if they would give you a refund.
This was my response:
You shouldn’t sell anything that the dealership doesn’t stand behind!
I was told from Auto Butler that I could get service from another dealership, however I would be subject to a service fee!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Good morning,We were made aware of this situation last night via e-mailWe were able to reach out to Mr [redacted] last night and apologize for this situation and were able to come to a resolutionOur General Manager [redacted] has already followed up this morning with a phone call to Mr [redacted] to let him know that all of the parts have arrived and to set up an appointment for installationAdditionally, with the information Mr [redacted] provided we were able to locate the phone that his calls were being routed to through our phone system and eliminate that problemIf there are any further issues or questions please reach out to our General Manager [redacted] at ###-###-####.Thank you,Honda Of Superstition Springs

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, *** [redacted]

Good evening,Brandon came in for his appointment tonightIn addition to cancelling and doing a 100% refund of all after market items we gave another $for his trade inHe says that he is now satisfied with how things have been handled at the dealershipIf there are any further questions feel free to contact me personally.Best regards, [redacted] General Manager

BEWARE: Unprofessional Salesman My name is Jerome and I'm the CEO of a large company here in AZ My wife and I decided it was time to upgrade to a larger SUV later this year and pay cash as we do with all our purchases So we had been researching vehicles for the last days We finally narrowed down which SUV we wanted to purchase but wanted to test drive it to ensure it met our requirements So we headed down to Honda of Superstition Springs We pulled into the parking lot and was greeted by a Salesman names Kevin (last name unknown) Kevin asked us for our names and then said, "have you spoken to anyone here at the dealership yet?" I said, "no Kevin, you're the first person we've spoken to" As we began to walk towards the Honda Pilot, I informed Kevin we wouldn't be purchasing until Sept so if he needed to help someone else to make his sales quota, I completely understand as I used to be in sales As we got closer to the SUV, Kevin said, "uh, you know, give me a minute and I'll go grab an Internet Sales Manager that can help you" I said no problem An individual by the name of Michael L [redacted] came out to greet us He then asked an odd question which was, "do you remember who you spoke to in Internet Sales?"I paused, looked at him, grinned and then said, "Michael, I think Keven just pawned you off on us because he knew he wasn't going to make a sale with us today" Michael knew right away what happened, but NONETHELESS, he was absolutely 100% professional, kind, and said he would still like to help us take a test drive The funny part about this is we plan on paying CASH for our SUV in Sept Will we go back to this dealership to purchase the vehicle? IF we did, it would only be because of the professionalism of Michael L***! If one of my employees treated a client/customer like the way this dealership did, I would take swift action

First of all I have spent nearly months making time to take my brand new car to this dealership for hours and/or leaving it and driving a courtesy car with a huge cracked windshield, for several days and I am not going to return-I am thru wasting my time there and I don't trust the care my car would receiveAlso, you want me to sit down with a "specialist" and go over things? I would like to know where this specialist was the months that I was taking my car there? Was one of these "specialist" the mechanic that told me, "I'd just use my cellphone, its' better?" The fact that I put in the name of a business and press nearest location and it shows me something in WVirginia or Canada AND doesn't give any AZ locations-should be of concern to HONmuch so that they would extensively investigate this with the makers of the navigation unit and contact me when they have an answer

Good morning, I'm sorry about your experience at our dealershipOur Sales Department strives for excellence in customer care and this should not happenWe would be happy to replace the damaged keysPlease contact me directly at [redacted] and I will orchestrate the replacement personally.Have a good day,Mike R [redacted] General Manager

I would love to say, yes, I will negotiate again with this dealership by discussing the matter further But this is not the case I do not trust that we will resolve this issue by talking again We have talked with [redacted] on occasions and he continued to say we did not know what we were talking about and he was unwilling to negotiate a deal When we met with him and his financial manager, ***, they did not offer a resolution other than insisting that we owed another $to settle [redacted] did most of the talking and aggresively over talked us and told us the deal was sound We have reached out to Revdex.com to assist with this dealership's refusal to accept any responsibility in this blatant Case of Elder Exploitation If the dealership states that they will work with our demands, then yes I will speak with them again But if they continue to refuse any responsibility, I do not see that we will have a fair resolution

No one ever explained any thing about a complete rebuild of the engine, costing more or not needed, if they had we would have paid for itNo one ever informed us or asked our permission to update the computer and we were only told this was done after a month of the vehicle being in the shopThe vehicle was not returned because of the transmission, it was returned because it broke down and had to be towed to the dealer 1/weeks after the workThe facts they quote are false, the facts are We were quoted a "complete engine rebuild with all new pistons and rings for 2650.00" by Allan L [redacted] Service Consultant, who was untruthful with managementThey chose to believe him instead of usWe don't question what they say they did to the vehicle, unfortunately for them it was not what we authorized or were quotedWe have contacted all management to include the Vice President of Parts and Service because the GM, Service Director, Service Manager, and Corporate are refusing to believe us and have called us liarsThe solution is to have polygraphs done of the parties involved, apologize after the results are revealed, WE ARE THAT CONFIDENT!!! refund money spent for unauthorized repairs, and terminate the employee who will fail the polygraphMike makes it sound like someone sat down and explained everything, not trueIt was only after a month of problems we voiced our dissatisfactionAgain, HSS is being untruthfulWe have no faith in the competency of HSS technicians, the Management, or the Stealership; any warranty from them is worthless because of their untruthfulnessThis vehicle will never be in their care again!!! The vehicle still runs rough at idle and high speed 70mph and we have no confidence in HSS or Honda American who did nothingAfter a month and a half of HSS BS we're done with themWE WANT A FULL REFUND, POLYGRAPHS, TERMINATION OF ALLAN LUKE, AND AN APOLOGY FROM ALL MANAGEMENT FOR NOT RESOLVING THE ISSUE AND FOR THEIR DISTRUST IN US

To whom it may concern,Mr [redacted] (customer) vehicle was inspected for a transmission surge and bubbles on the dipstick at his request on October 31, on repair order number [redacted] At that time the vehicle was inspected with the Honda Diagnostic System (HDS) special toolTransmission data was interrogated according to diagnostic procedures outlined by HondaThe vehicle was test driven with the HDS tool in data record modeDuring the test drive no Diagnostic Trouble Codes (DTC’s) came inAll shift parameters in the shift data list were within manufacturer’s specificationShift time and intervals were also within specification and there was no shift flare or slipping notedThe fluid was exchanged solely and strictly in the interest of customer satisfaction and not for any problem or correction of any concernThis was done in the attempt to put the customer’s mind at ease about any concern with his fluid from the time of purchase and in no way was it an attempt to correct any conditionAs for the bubbles on the dipstick, that condition occurs in operation that is why Honda’s fluid level check is done with the engine off, level surface and at operating temperatureA second test drive was performed with the service director, and general manager and this test drive concluded with the same result as the technician findings.It is our opinion that this vehicle operates normally without fault codesAny one of the conditions that the customer has complained about would have brought up a code in the powertrain controller and turned on the malfunction indicator lightThat condition was never encountered and we maintain the vehicle is operating normallyThe customer had elected at the time of purchase to select a Silver coverage service agreementThis service agreement covers the powertrain as well as six other areas consisting of: Steering, Front Suspension, Brakes, Seals and Gaskets, Electrical and Air ConditioningIf a problem had existed in the transmission or any of the other covered components listed above we would have filed a claim with the service contract company and performed the repairsThat did not occur and we are required to abide by the rules of the contract that requires a verifiable condition exist prior to repairsShould the customer wish to he may at his option surrender his benefits of the service agreement he purchased for a pro-rated refund to his lender or he may keep the service agreement and all of its benefits and terms and use it should it become necessary in the future.Honda of Superstition Springs regrets that Mr [redacted] is not happy with the diagnostic outcome on his vehicleWe maintain that diagnostics were carried out professionally in accordance with Honda’s testing procedure to the best of our abilityHonda of Superstition Springs takes its responsibility to its customers very seriously and always maintains the highest level of concern for its customers.Regards,Honda of Superstition Springs

To Whom it may concern (Complaint Resolutions):After interviewing the Managers involved with this negotiation we have found that the potential customer picked a Civic that had over miles on the odometerThis particular vehicle was not a demonstrator vehicleHe was informed of the miles by our Manager and because of the miles was offered an extraordinary dealUltimately our potential customer requested an even larger discount which the dealership was not willing to giveHe elected at this time not to purchase a vehicle from the dealership.As a good will gesture we would be happy to offer the same deal that the customer originally agreed upon a Civic of the same model with no milesI would be happy to orchestrate this transaction myself and will place a call immediately to place this offer.Thank you,Mike R [redacted] General Manager

We purchased a car from this Honda locationWe worked out the price and additional servicesOne of additional purchases was the Auto Butler serviceThey way it was explained to us is it was an additional purchase I would make up front, and I would receive detailing on the car twice a year (every six months)I would receive a voucher in the mail to take the car in for detailingI made the purchase with the dealership at the same time I purchased the car After seven months from the purchase, we didn't receive a voucher or any information in the mailI contacted the Auto Butler service and let them know I would be moving soon and updated my address and let them know I didn't receive anything yetThe rep responded in the email that they would update my address and send me a new voucherI received it in the mail and made an appointment where it said to goThe issue is, they refused to do the work without me paying them an additional $to clean the car, then they would do the

To whom it may concern: As a major Honda dealership we are held to standards by the manufacturers that are designed to protect the consumer and to maintain an exemplary brand imageThat being said there are many steps a Honda dealership must take when certifying a carWe do a point inspection that vets out issues like structural damage etcThe vehicle in question passed this inspectionWhen this vehicle was purchased it did not show this vehicle to be a total lossAlso at the time of sale our dealership had a clear title issued by the state of Arizona that also did not show a total loss to the vehicle Of note is the fact that American Honda Finance Corporation which was the company that financed this vehicle cannot and will not finance a vehicle with a tainted title, they also must do their due diligence when processing an auto loanThis is an issue that was caused by CARFAX well after the vehicle was soldSince we heard of this situation on Sunday the 4th of June, (three days ago) we have made every effort to help and investigate this matter on MsT [redacted] behalfSince there are many records and data bases that CARFAX uses information from it cannot be obtained and or corrected over nightAs a dealership we are doing everything possible to correct this issue and would request an extension for a definitive position from the dealershipThe current Arizona Motor Vehicle records show this vehicles title is clean and has not been declared a (TOTAL LOSS)CARFAX is not the last word when dealing with an automobiles title etc, they are purely a tool that at times gives inaccurate informationBest regards, Mike R [redacted]

June delivered Honda Accord Coupe to Honda of Superstition Springs with complete engine failureReceived telephonically diagnostic results and quote for repairs from Allan L [redacted] Service ConsultantConsultant informed, Husband and wife, (customers) of "you have oil in your cylinders and need a complete rebuild, all new pistons and rings"Authorized complete rebuild as quotedVehicle was returned to customers July and was running roughJuly customers experienced complete engine and transmission failure and had to have vehicle towed to HSSVehicle was returned to customers same day with no work performed and vehicle was still running rough at idle and high speedVehicle was returned to HSS for same issues on July and July with additional issues never experienced until repairsCustomers reviewed invoice # [redacted] and discovered rebuild with new pistons and rings had not been performed and customers contacted Service Manager Tommy D [redacted] re

On January 31, 2017, I brought a brand NEW Honda Accord Touring After buying the car, I placed in my garage for the first few days to sell my old car Then I was gone for an entire week in California for business Right now the car has about miles due to the distance of the dealer from my house and a couple random errands I had to drive the car The first thing I noticed was the GPS wasn't getting signal At first, I was like hmmm, maybe Phoenix doesn't have a strong signal but a week ago, I went to the Honda dealer and they said nope, there's something wrong and ordered an antenna for the GPS The very next day I noticed scratches on the back of my driver key on the glass section I was like hmmm, that's odd because I never dropped the key I then look at the other key and sure enough it also has scratches So it definitely came that way from the dealer On February 13, AFTER coming back from my business trip, I go to Superstition Springs Honda and explain

I purchased a Pathfinder from Honda of Superstition Springs also purchasing extended warranty at the end of 2018 I traded it in and was due a refund on extended warranty of $355 and some change I went into location. Provided All the paperwork waited two and a half months just to find out the gentleman never filed for my refund I have been hung up on transferred to voice mail it's been 2 weeks and still have not got a return phone call from the supervisor of the finance department I should not have to wait another three months for my refund and they act like I'm bothering them to get this expedited

To whom it may concern: Re: Complaint # 12191046. As a follow up to our previous comments and request, CARFAX has completed their investigation of Ms. Trujillo's vehicle. CARFAX was able to determine that they had indeed made a mistake in declaring the vehicle a (Total Loss). They have since gone into their system and removed this statement. The corrected CARFAX also does not show this vehicle as a (Total Loss). The original title issued by the state of Arizona did not, nor did it ever state that the vehicle was a (Total Loss). The current MVD report shows that this title does not have an issue. Honda of Superstation Springs has done nothing wrong. In light of always trying to maintain strong customer relations; as a one time, good will gesture, our dealership will offer to purchase Ms. T [redacted] 2008 Honda Accord, last six of VIN 016350 for $3,500.00. My understanding is that this was the dollar amount offered to her at the dealership where she purchased her new car until they saw the erroneous CARFAX report. Best regards, Mike R [redacted]

To whom it may concern:Our Service Director, Service Manager, myself and a representative from Honda have all tried to help and explain that the vehicle did not need engine replacement to no availWe tried to explain that a complete engine rebuild would have been more than double what was actually charged and is completely verifiableWe have all tried to go over the repair order that has very clear and concise notes and was signed by the customerThese facts are completely ignored as if they do not existEvery attempt has been met with extreme insults, threats and hang ups by the consumer The vehicle was in fact returned for a completely non-related issueThe transmission needed a computer update which caused an issueThis second repair was done at no cost to the consumer as a good will gesture At no time did anyone refer to these customers as liars, we simply tried to explain that we can only deal in facts and that is why everything is done in writing We will make a goodwill offer to warrant the original work for years or 36,milesBest regards,***

We purchased two cars and had a great experienceUnfortunately they pulled us in with a good sales experience, telling us there would be no problems with a couple minor concerns we had with titlesNow it's over months laterWe are owed money on one deal and the dealer has refused to provide it until they receive BOTH titles - per the GMFirst they said everything would be fine once we provided receipts the titles were ordered, and that was a lie - they now refuseThey waited until the deal was too far done to go back so they could get the salesThey lied countless times, to our faceThey haven't even provided permanent plates for one vehicle, over months laterI firmly believe they are intentionally withholding the plates, or have not submitted the paperwork, as they continue to dodge the question of where my plates are
Requests to speak to the owner were met with "We don't know his info." Requests submitted on their website have gone unanswered
The Finance *** *** said the F and S words to our faces in front of around other people, both customers and employeesI am not offended by language, but it's totally inappropriate to say them to a customerHe tried to say we knew "from day 1" that we needed to take care of a problem, but that makes no sense since we knew they were holding our check
We did everything they requested, including a 20+ hour, 1000+ mile round trip to do the legwork for them - that they said they could do themselves - and then refused to honor the deal we made
If I could go back and undo these deals I wouldI will never give this dealership another penny of my moneyI am afraid to take these vehicles there for service - they have lied and gone back on their word so many times now that I am afraid of what they would maliciously do to my vehicles
I have two coworkers currently car shopping, and both were so horrified by this ongoing ordeal that they swore off this dealerThe worst part is that now whenever I get in my amazing, wonderful brand new Honda, I will have to remember this experienceAt least I will never forget the name Superstition Springs Honda, and can spend the rest of my life warning everyone I can to stay far, far away