Honda of Superstition Springs

Good morning,We were made aware of this situation last night via e-mail. We were able to reach out to Mr. [redacted] last night and apologize for this situation and were able to come to a resolution. Our General Manager [redacted] has already followed up this morning with a phone call to Mr....

[redacted] to let him know that all of the parts have arrived and to set up an appointment for installation. Additionally, with the information Mr. [redacted] provided we were able to locate the phone that his calls were being routed to through our phone system and eliminate that problem. If there are any further issues or questions please reach out to our General Manager [redacted] at ###-###-####.Thank you,Honda Of Superstition Springs

Financing was secured through Tru-west Credit Union for [redacted].  She came in and resignedher loan documents.  She is now happy and loves her Accord. The loan includes gap insurance and theHonda Care Certified warranty.  if there are any other questions please contact me at...

[redacted]
 Best Regards, [redacted] General Manager

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Good morning, I'm sorry about your experience at our dealership. Our Sales Department strives for excellence in customer care and this should not happen. We would be happy to replace the damaged keys. Please contact me directly at [redacted] and I will orchestrate the replacement...

personally.Have a good day,Mike R[redacted] General Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern:Our Service Director, Service Manager, myself and a representative from Honda have all tried to help and explain that the vehicle did not need engine replacement to no avail. We tried to explain that a complete engine rebuild would have been more than double what was actually...

charged and is completely verifiable. We have all tried to go over the repair order that has very clear and concise notes and was signed by the customer. These facts are completely ignored as if they do not exist. Every attempt has been met with extreme insults, threats and hang ups by the consumer.  The vehicle was in fact returned for a completely non-related issue. The transmission needed a computer update which caused an issue. This second repair was done at no cost to the consumer as a good will gesture.  At no time did anyone refer to these customers as liars, we simply tried to explain that we can only deal in facts and that is why everything is done in writing.  We will make a goodwill offer to warrant the original work for 3 years or 36,000 miles. Best regards,[redacted]

We have thoroughly reviewed this file. The Auto Butler Policy was purchased through our Service Department for $149.00 in 2014. Our records show that the policy was sent in accordance with the Auto Butler program at this time. We have contacted Auto Butler and they do not show a record of the policy...

on their end. There are no notes or records of correspondence on this account until the inquiry from the Revdex.com came in this week. If Ms. Thiessen can recollect who she spoke with here at the dealership we will make adjustments on our end to prevent this from happening in the future. We will gladly cancel the transaction and send out a check today. There is a copy of the check attached to this correspondence. We sincerely apologize for any inconvenience this may have caused.Best regards,[redacted]General Manager

To whom it may concern: Re: Complaint # 12191046. As a follow up to our previous comments and request, CARFAX has completed their investigation of Ms. Trujillo's vehicle. CARFAX was able to determine that they had indeed made a mistake in declaring the vehicle a (Total Loss). They have since gone into their system and removed this statement. The corrected CARFAX also does not show this vehicle as a (Total Loss).  The original title issued by the state of Arizona did not, nor did it ever state that the vehicle was a (Total Loss). The current MVD report shows that this title does not have an issue. Honda of Superstation Springs has done nothing wrong. In light of always trying to maintain strong customer relations; as a one time, good will gesture, our dealership will offer to purchase Ms. T[redacted] 2008 Honda Accord, last six of VIN 016350 for $3,500.00. My understanding is that this was the dollar amount offered to her at the dealership where she purchased her new car until they saw the erroneous CARFAX report. Best regards, Mike R[redacted]

Good afternoon Complaint Resolution Manager:I've had the opportunity to review our clients problem and have found a remedy. After speaking with our Finance Director and Honda Finance we have been able to secure financing for Mr. [redacted] which will actually result in a lower payment than he...

originally agreed to. I've already personally reached out to Mr. [redacted] and Keith our Finance Director is on the phone now trying to set an appointment to sign the new paperwork. We are sorry for any inconveniences this may have caused. If there are any further questions please feel free to reach out to me directly at ###-###-####. Sincerely,Mike R[redacted]General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is in my best interest, too proceed with my claim. I came alittle bit short on my finances with this weeks check. I get paid biweekly and at the soonest of possibilities, there will be multiple inspections from Honda Specialist at $80-100+ dollars. Its not about the money, I invested 6yrs into this vehicle! I will put 6yrs into the truth. My wife lets off the gas pedal too stop at a stop sign and the tranny surges forwards. She stated this on 10/30. I get sick too my stomach driving this vehicle, based on its constant movements on a straight and flat road. Being a semi driver for over a million miles, I was disgusted when the young technician stated the up and down shifting was because of my unsteady foot on the throttle. Honda may have changed the shift parameters in the tranny before I bought it, but I have no proof of this, since they will leave out as much detail as possible. even the [redacted], I was promised. I will call the Extended warranty company too verify the true coverage. The warranty shows brackets and Silver falls under the list of different options, meaning Drivetrain is a bracket above. And I was quoted a higher price, which left me saying too my wife, we must get the higher priced option, for awhile atleast. Brackets contain info, you can bet this is for a reason. I wish I never had too read the Warranty- and solely base my trust in the Honda company. Still no phone call from [redacted] so they can see, since the new (non bubbly?) fluid was installed, The tranny is amongst the worst in the valley, and that's been since day 1. I will ask my wife tonight how too attach proper and future papers. Who puts the car in cruise control and it surges forward? don't need a code for common automotive knowledge. Code issues from Parameter issues, could be? It will get addressed soon. Thank You Revdex.com   Regards,[redacted]

I would love to say, yes, I will negotiate again with this dealership by discussing the matter further.  But this is not the case.  I do not trust that we will resolve this issue by talking again.  We have talked with [redacted] on 3 occasions and he continued to say we did not know what we were talking about and he was unwilling to negotiate a deal.  When we met with him and his financial manager, [redacted], they did not offer a resolution other than insisting that we owed another $7000 to settle.  [redacted] did most of the talking and aggresively over talked us and told us the deal was sound.  We have reached out to Revdex.com to assist with this dealership's refusal to accept any responsibility in this blatant Case of Elder Exploitation.  If the dealership states that they will work with our demands, then yes I will speak with them again.  But if they continue to refuse any responsibility, I do not see that we will have a fair resolution.

To Whom it may concern,

Mr. [redacted] did visit Honda of Superstition Springs yesterday 03/26/14 and we believe that he is satisfied with the mutual resolution to this matter.  Should the Revdex.com find that this is not the case please notify me.  Honda of Superstition Springs...

strives to keep our customers happy and respects this relationship with the Revdex.com and our customers at large.  

Regards,

Honda of Superstition Springs

[A default letter is provided here which...

indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

A representative will respond to this customer today.Thank You,Honda of Superstition Springs

Good afternoon,
 
I think the best way to resolve this concern is to have [redacted] come in and meet with myself and one of our product specialists who can review the unit, make recommendations, or go through the system A-Z and personally work out any quirks in the system on the...

spot. Please contact me at [redacted] at your earliest convenience to set up a good time. Best regards,
Mike R[redacted]
General Manager

To whom it may concern,Mr. [redacted] (customer) vehicle was inspected for a transmission surge and bubbles on the dipstick at his request on October 31, 2014 on repair order number [redacted]. At that time the vehicle was inspected with the Honda Diagnostic System (HDS) special tool....

Transmission data was interrogated according to diagnostic procedures outlined by Honda. The vehicle was test driven with the HDS tool in data record mode. During the test drive no Diagnostic Trouble Codes (DTC’s) came in. All shift parameters in the shift data list were within manufacturer’s specification. Shift time and intervals were also within specification and there was no shift flare or slipping noted. The fluid was exchanged solely and strictly in the interest of customer satisfaction and not for any problem or correction of any concern. This was done in the attempt to put the customer’s mind at ease about any concern with his fluid from the time of purchase and in no way was it an attempt to correct any condition. As for the bubbles on the dipstick, that condition occurs in normal operation that is why Honda’s fluid level check is done with the engine off, level surface and at operating temperature. A second test drive was performed with the service director, and general manager and this test drive concluded with the same result as the technician findings.It is our opinion that this vehicle operates normally without fault codes. Any one of the conditions that the customer has complained about would have brought up a code in the powertrain controller and turned on the malfunction indicator light. That condition was never encountered and we maintain the vehicle is operating normally. The customer had elected at the time of purchase to select a Silver coverage service agreement. This service agreement covers the powertrain as well as six other areas consisting of: Steering, Front Suspension, Brakes, Seals and Gaskets, Electrical and Air Conditioning. If a problem had existed in the transmission or any of the other covered components listed above we would have filed a claim with the service contract company and performed the repairs. That did not occur and we are required to abide by the rules of the contract that requires a verifiable condition exist prior to repairs. Should the customer wish to he may at his option surrender his benefits of the service agreement he purchased for a pro-rated refund to his lender or he may keep the service agreement and all of its benefits and terms and use it should it become necessary in the future.Honda of Superstition Springs regrets that Mr. [redacted] is not happy with the diagnostic outcome on his vehicle. We maintain that diagnostics were carried out professionally in accordance with Honda’s testing procedure to the best of our ability. Honda of Superstition Springs takes its responsibility to its customers very seriously and always maintains the highest level of concern for its customers.Regards,Honda of Superstition Springs

Be very careful with this dealership, they are dishonest and use lies and trickery to take your money. I went in there on July 8th to turn a lease I had with Honda Financial Services into an auto loan (basically buy the lease out at the end of the term using a loan from Honda). I was told that the car had to have a safety inspection as part of the process which would cost $399. When I asked why, they said all cars going from lease to a purchase have to have that, it a condition insisted upon by Honda. I thought this strange as a complete appraisal is only $100, but hadn't done this before so went along with it as I was in a hurry. They also wanted $299 for a doc fee, which is normal and a fair price for handling the paperwork. When I got to the finance department to sign the paperwork, the very last piece of paperwork I was given was a declaration saying that I paid for the $399 safety check of my own free will and it was not a requirement of the lender or a government regulation. I said that if it is not required by Honda then I don't want it and please re-do the paperwork without it. The Finance manager then said the paperwork was put together by the sales tower and he had to go and get them. A few minutes later Andy, their Sales Manager comes in and pretends he doesn't know what the problem is. He re-iterates that they have to provide paperwork to Honda showing they have done a safety check and that all customers have to do this, but he couldn't explain why I had to sign the paperwork to say it was of my own free will and not required. I asked for the number for Honda Financial Services, which he gave me but they were closed so I voided the deal and said I would follow up with Honda before doing anything else. When I spoke to Honda the next day, they said they do not require a safety check and that the dealers are independent and suggested I file a complaint with the Revdex.com. They also said they would take this up with the dealership. I applaud Honda and hope they can straighten this dealership up so they stop this kind of thing being done to others.

Shame on them. I have two cars I have purchased from them and have spent thousands at their store, but I will never step foot in there again. This kind of trickery is what gives the automotive industry a bad name.

To Whom it May Concern, We are very sorry that this customer’s needs were not met efficiently.  Honda of Superstition Springs will reach out and give the customer the seat that they are missing.Thank You, Honda of Superstition Springs

They are not telling the truth. They are ridiculous! They might thought being a foreign people, I am easy to be deceived. However, I am not.First of all, they never informed me the mileage the vehicle before I figured it out. And when I asked them why they didn't tell me the mileage. They said, it is not their responsibility to tell me the mileage on the vehicle and I should check the mileage by myself.Second of all, I didn't request larger discount because of the mileage. I wouldn't even consider it if I knew it has over 500 miles on it.Thirdly, they threatened me that they flagged me in their dealership before I left saying that they suggest me to go other areas other phoenix area because no one is going to sell me a car.I won't go back to do business with them. I have also filed a complain to Honda and I will spread the word.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The device is something that can be worked around, I let the representative know that if he were to diagnose it, he would be able to just call the interlock company so that they could perform services on the vehicle without it having any consequences. The gesture is appreciated that the battery will be refunded, I have attached the copy of the receipt in this response. Also I request the carfax from the vehicle from the time of the purchase as well.

Regards,