Honda of Superstition Springs

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.It is in my best interest, too proceed with my claim. I came alittle bit short on my finances with this weeks check. I get paid biweekly and at the soonest of possibilities, there will be multiple inspections from Honda Specialist at $80-100+ dollars. Its not about the money, I invested 6yrs into this vehicle! I will put 6yrs into the truth. My wife lets off the gas pedal too stop at a stop sign and the tranny surges forwards. She stated this on 10/30. I get sick too my stomach driving this vehicle, based on its constant movements on a straight and flat road. Being a semi driver for over a million miles, I was disgusted when the young technician stated the up and down shifting was because of my unsteady foot on the throttle. Honda may have changed the shift parameters in the tranny before I bought it, but I have no proof of this, since they will leave out as much detail as possible. even the [redacted], I was promised. I will call the Extended warranty company too verify the true coverage. The warranty shows brackets and Silver falls under the list of different options, meaning Drivetrain is a bracket above. And I was quoted a higher price, which left me saying too my wife, we must get the higher priced option, for awhile atleast. Brackets contain info, you can bet this is for a reason. I wish I never had too read the Warranty- and solely base my trust in the Honda company. Still no phone call from [redacted] so they can see, since the new (non bubbly?) fluid was installed, The tranny is amongst the worst in the valley, and that's been since day 1. I will ask my wife tonight how too attach proper and future papers. Who puts the car in cruise control and it surges forward? don't need a code for common automotive knowledge. Code issues from Parameter issues, could be? It will get addressed soon. Thank You Revdex.com   Regards,[redacted]

Not happy with the offer. This will still put me back $4100 dollars on an error that was the dealership fault. The sales rep should not have misinformed me about the 2016 accord not coming out till 2016. If he was honest I we would not be here in the first place.  I am not willing to give up that much money. The dealership refuses to refund me destination fee and the accessory bundle package that was pre installed on the car but was not included with the sticker price. Yes $22500 is well over kbb but why am I still being punished for loss of value when I should be getting an even exchange or choice of model for the 2016 Accord. I don't want a loss of value. The dealership needs to own up to this and put this loss on themselves and not on their customers. Please inform the GM I am still not pleased with the offer.

To whom it may concern, Dispute Resolution: 
Honda of Superstition Springs will reach out again to the owner of the vehicle mentioned to try and resolve his issue. We will keep the Revdex.com informed of the progress...

made. 
Best regards,
Management

Was told they used genuine Honda parts(per invoice)

service performed 12-17-13

mileage at time of service 104656.

(wifes car)

Was running poorly, lose of milage.

8-20-15, mileage127500

So I just done a replacement of plugs to find that plugs are in fact not genuine Honda parts. They were [redacted]

Be very careful with this dealership, they are dishonest and use lies and trickery to take your money. I went in there on July 8th to turn a lease I had with Honda Financial Services into an auto loan (basically buy the lease out at the end of the term using a loan from Honda). I was told that the car had to have a safety inspection as part of the process which would cost $399. When I asked why, they said all cars going from lease to a purchase have to have that, it a condition insisted upon by Honda. I thought this strange as a complete appraisal is only $100, but hadn't done this before so went along with it as I was in a hurry. They also wanted $299 for a doc fee, which is normal and a fair price for handling the paperwork. When I got to the finance department to sign the paperwork, the very last piece of paperwork I was given was a declaration saying that I paid for the $399 safety check of my own free will and it was not a requirement of the lender or a government regulation. I said that if it is not required by Honda then I don't want it and please re-do the paperwork without it. The Finance manager then said the paperwork was put together by the sales tower and he had to go and get them. A few minutes later Andy, their Sales Manager comes in and pretends he doesn't know what the problem is. He re-iterates that they have to provide paperwork to Honda showing they have done a safety check and that all customers have to do this, but he couldn't explain why I had to sign the paperwork to say it was of my own free will and not required. I asked for the number for Honda Financial Services, which he gave me but they were closed so I voided the deal and said I would follow up with Honda before doing anything else. When I spoke to Honda the next day, they said they do not require a safety check and that the dealers are independent and suggested I file a complaint with the Revdex.com. They also said they would take this up with the dealership. I applaud Honda and hope they can straighten this dealership up so they stop this kind of thing being done to others.

Shame on them. I have two cars I have purchased from them and have spent thousands at their store, but I will never step foot in there again. This kind of trickery is what gives the automotive industry a bad name.

Review: U want stomach aches, hatred thru ur bones buy a car here. 10/25/14 bought a pilot! In lot sales says yes we come off sticker, in front of wife-he str8 up refuses to drop $ & fights me back. Then test drv aftr 3 mgrs. intervene. Sales says hwy or city, I say hwy 2 warm oils. we go 2 60 & I get in middle lane, he yells 3x's no we got to get off at higley ex, that's 1mi. @end I check tranny fluid & no issues, pamphlet says they inspect & honest. I drive 2 work 25mi, & check tranny again-massive bubbles. I bring in nxt day, tell Srv clerk all issues surge,slips,5x's bubbles. He leaves off bubbles on repair order, like he didn't hear my main loud pissed voice on the bubble issue, I checked at test drv. I had to shove repair order back at him b4 he changed it, he didn't reach for the paper, b4 I sign. Repairs done-not! Tech says 2 guys drove 5mi ea. What a cold tranny check? I demand Srv mgr, he says we changed fluid, & bubbles will go away. 1 week later under 200 miles, I bring back w/ 1.5in bubbles on tranny stick, under an hr of driving, slipping & surging. They claim tranny works fine, no codes, then why change my fluid in 1st place w no warranty on car. Plus pamphlet says they inspect 1st, really selling bad oils. Now I go 2 [redacted] finance guy, he says they wldnt look at ur pilot w/o it being covered on silver plan, that's what he told my wife during contract signing, that engine & tranny covered. But I read warranty she was sold & drivetrain (box) not even checked off, which wife says she asked him that, then I agreed b4 signing. u cant check boxes, he does it & flips pgs 4 U to sign, not able to read. Silver warranty only covers, hard metal garbage suspension & a/c. Brake Parts never break in short limited time of warranty. [redacted] guy cld of told me your not under that Drivetrain warranty, but you have 30days too sign up for it, instead of lead me on past the 30 day deadline for signing up! Then I twitter the anger [redacted] calls 22nd b4 xmas, like its gonna get fixd on xmas. I return call asap 12/29/14 then again 1/2/15, still no return call. He must be screening my phone. Look at [redacted] also. Horrible reviews on [redacted]. Im an auto tech grad, and my wife has a masters. She can read, I can test. Non of that was allowed. Rush, Confuse, Lie, Steal Your time. You will get a bunch of guys attack you, each situation another guy will answer, not just 1 guy with guidance. Smoke Cloud the bad obvious issues. Lying on sticker price, good oil, then the other guy changes it, only looks at wife during finance questions, while Im suppose too interrupt rudely too get my concerns answered. I been there over 5 times, cause if your car is broken but its your service writer guys day off, you will be sent home with no help. Truthless, Evil, and reviews say they kick you out if you address the truth, not bring you into office and keep you as a customer. You want fighting with wife, sales, service, lawyers, buy here. 1/6/15 I had concerns w/ tranny during test, sales guy asked why I was looking at tranny after test. I made sure finance [redacted] le, knew the only reason I wld take a extend warranty is if it included tranny damage. he assured us both told me the price and I agreed w/ wife asking him bout covering engine & tranny out of her mouth. he never said check any boxes you want, he held the paper, covering 1/2 of the page. then smiling as if the silver warranty is the solve all warranty. Never going thru the page that states all other options. Trust is not a policy?Desired Settlement: Im an auto tech, I know repairs, I don't know sales. They need too fix my transmission, the way they told me it would be operating ok, if the oil is changed, over & over no codes its not broken. The blue pamphlet also states quality, honesty. Selling a vehicle with dirty tranny fluid within 1 week after buying it. They changed it for a reason. Hidden damages, false leading on warranty info available.

Business

Response:

To whom it may concern,Mr. [redacted] (customer) vehicle was inspected for a transmission surge and bubbles on the dipstick at his request on October 31, 2014 on repair order number [redacted]. At that time the vehicle was inspected with the Honda Diagnostic System (HDS) special tool. Transmission data was interrogated according to diagnostic procedures outlined by Honda. The vehicle was test driven with the HDS tool in data record mode. During the test drive no Diagnostic Trouble Codes (DTC’s) came in. All shift parameters in the shift data list were within manufacturer’s specification. Shift time and intervals were also within specification and there was no shift flare or slipping noted. The fluid was exchanged solely and strictly in the interest of customer satisfaction and not for any problem or correction of any concern. This was done in the attempt to put the customer’s mind at ease about any concern with his fluid from the time of purchase and in no way was it an attempt to correct any condition. As for the bubbles on the dipstick, that condition occurs in normal operation that is why Honda’s fluid level check is done with the engine off, level surface and at operating temperature. A second test drive was performed with the service director, and general manager and this test drive concluded with the same result as the technician findings.It is our opinion that this vehicle operates normally without fault codes. Any one of the conditions that the customer has complained about would have brought up a code in the powertrain controller and turned on the malfunction indicator light. That condition was never encountered and we maintain the vehicle is operating normally. The customer had elected at the time of purchase to select a Silver coverage service agreement. This service agreement covers the powertrain as well as six other areas consisting of: Steering, Front Suspension, Brakes, Seals and Gaskets, Electrical and Air Conditioning. If a problem had existed in the transmission or any of the other covered components listed above we would have filed a claim with the service contract company and performed the repairs. That did not occur and we are required to abide by the rules of the contract that requires a verifiable condition exist prior to repairs. Should the customer wish to he may at his option surrender his benefits of the service agreement he purchased for a pro-rated refund to his lender or he may keep the service agreement and all of its benefits and terms and use it should it become necessary in the future.Honda of Superstition Springs regrets that Mr. [redacted] is not happy with the diagnostic outcome on his vehicle. We maintain that diagnostics were carried out professionally in accordance with Honda’s testing procedure to the best of our ability. Honda of Superstition Springs takes its responsibility to its customers very seriously and always maintains the highest level of concern for its customers.Regards,Honda of Superstition Springs

Review: I purchased a car in Aug 2014 and traded in a car. The dealer paid off the wrong car in error. Because of this error I now owe a lot of money. They convinced [redacted] it was my error, so they reversed charges, now I owe money.Desired Settlement: I want the dealer to honor deal and pay charges created by this error.

Review: Purchased a used Honda Odyssey on 12/31/14. It is missing a Captains chair which dealership said they would order. It's been almost five months and the part still hasn't been ordered and Cameron M[redacted] the sales manager won't return a call. Original salesperson failed to order and he no longer works at biz and sales manager Eddie tried to help, but he's no longer at biz and we can't get anyone to return a call either from sales or parts dept.Desired Settlement: We want the missing back seat.

Business

Response:

To Whom it May Concern, We are very sorry that this customer’s needs were not met efficiently. Honda of Superstition Springs will reach out and give the customer the seat that they are missing.Thank You, Honda of Superstition Springs

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My wife and I purchased a 2015 Honda CR-V from this dealership on 7/20/15. We came in with our own financing and knew exactly what vehicle we wanted to purchase. The sales staff was helpful and it was a very easy sale. We added on optional accessories - door side moulding, remote start and paint protection. Obviously, there was an extra cost for these options. Since we purchased in the evening, we were told that the salesperson ([redacted]) would call us to schedule to have the options installed. We did not receive a phone call within a few days so we decided to call ourselves. Between my wife and I, we made 6 phone calls and left 5 messages to live people and voice mails. I even asked to speak to a manager and was transferred around several times before ultimately being transferred to a voice mail. I also sent an email to the dealership detailing my concerns. I have not heard back from anyone regarding this matter. We are happy with our vehicle but we paid for options that we are not being given the opportunity to have installed.Desired Settlement: I have two options for desired outcome:

1. Install the agreed upon optional products and provide a full refund for those products

2. Take the vehicle back and void the contract

Business

Response:

Good morning,We were made aware of this situation last night via e-mail. We were able to reach out to Mr. [redacted] last night and apologize for this situation and were able to come to a resolution. Our General Manager [redacted] has already followed up this morning with a phone call to Mr. [redacted] to let him know that all of the parts have arrived and to set up an appointment for installation. Additionally, with the information Mr. [redacted] provided we were able to locate the phone that his calls were being routed to through our phone system and eliminate that problem. If there are any further issues or questions please reach out to our General Manager [redacted] at ###-###-####.Thank you,Honda Of Superstition Springs

I bought a car from Superstition Honda on September 28 and I've been having problems every since. It's now November 12 and I still haven't recieved any information needed to make my payment or tags which they are telling me they can't give an extension. There were a few problems along the way but there's no reason it should have taken this long to straighten out and to have an employee lie to say they have tried contacting me at a number I never listed and say they aren't to blame is a mess. I WOULD NOT RECOMMEND them to anyone BEWARE

Review: My wife decided to take our 2013 odyssey here for an oil change. She was finally called 2 hours later with a list of problems on our certified pre owned vehicle with only 30,000 miles that we bought less than a year ago. She told the service tech, [redacted], that she didn't have time to have everything done because she needed to pick our daughter up at school. He agreed that there was not enough time for everything and that just the maintenance stuff would be done. My wife was never told any prices other than the quote of $150 when she dropped the car off. She went to the dealership at the agreed upon time to pick up the car and had to wait 20-30 minutes for help even though she checked in with someone immediately when she arrived! That made her late to pick up our daughter and so she was stressed. Then upon check out they gave her a $600 bill!!!!! She was so upset but had to pay so she could get the car and get our daughter. She wasn't even told what was done and had cost so much. Finally upon getting home she called me while I was at work to discuss the matter. I was furious to see that new brake pads and rotors were placed on our car without her permission to do so and with no costs being discussed. Being a business owner and knowing that I'd much rather have my customers discuss complaints with me before posting anything online, I decided to call and talk to the service manager and give him an opportunity to rectify the matter. He did call me back to discuss the matter but all he did was justify the incident and say that his notes say that costs were discussed over the phone and permission given to do the fixes. I guess the notes are obviously correct because then he made the comment, "not to call anyone a liar, but that's what my notes say, so things must have been discussed and ok'd". He ended the call with apologizing that this happen and that was it!Desired Settlement: All I was looking for was acknowledgement of their mishandling of the issue. Now that that hasn't happened I would like a refund on the services that were not ok'd to do. Those were the replacement of the brake pads and rotors on the car. Those charges totaled $299.95.

Business

Response:

VIN: [redacted]Complaint ID#[redacted] It is our position that there was a miscommunication between our service advisor [redacted] and the owner. While we believe in our position that we did contact the customer for authorization at a specific time it remains the customer’s position that we did not. We are at an impasse. We regret any misunderstanding surrounding this matter. In an effort to resolve this matter and preserve customer satisfaction Honda of Superstition Springs agrees to pay $299.95 for the above referenced vehicle. This reimbursement is being done solely and strictly in the interest of customer satisfaction one time only. By agreeing to pay for the repairs Honda of Superstition Springs admits no wrong doing in this matter and this action is not an admission of guilt or responsibility in the matter brought by Mr. [redacted]. By acceptance of this goodwill offer Mr. [redacted] agrees to hold Honda of Superstition Springs harmless for any past, present and future claims in this matter. Honda of Superstition Springs is not responsible for any further loss monetary or personal in the ownership of above vehicle. Please advise of your acceptance of this offer so that we may process your reimbursement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Because I proximity I keep going to this horrific place...no more. I am always less than impressed and they always prove to be incompetent. I bought an extended warranty there and a year later it still hasn't been put "in the system" but they certainly took my $2739 for it! In July they took 3 days to dig it out of a warehouse somewhere to find out that I did indeed purchase one. Here it is 3 months later and it's still not in the darned system. ALSO I found out that even if it was in the system I wouldn't be able to use it at other Honda dealerships. PLUS the "work" they did do didn't even fix the problems I was having. AND the "detail" that they did for me (for the low low price of $100, a discount because of all the trouble) was the worst detail I've ever had.

Proximity or not I'm done giving this place another single second of my time and business.

Review: Bought a car about a week ago, everything was all said and done on Sunday. On Wednesday they call demanding I come down and sign paperwork because I got disapproved for my first loans (which is not correct because I have flawless credit). So I am on the phone taking to the finance gentleman and I say sir, your wasting my time now. I'm more than happy to bring back this car but I'm not going to resign anything unless my payments are the same and or lower than what I'm paying a month. The honda representative said "oh I'm wasting your time?!" Very aggressively, I said yes sir. And he said "my manager wi be calling you." The manager hasn't called. And I truly have no idea on what to do. Because I feel like they're trying to pull a fast one on me.Desired Settlement: Just a explanation of what I need to do. If they need the car back. And if so I need my trade in back as well. No problems here just need to know what I have to do on my end. They never asked for the car back, otherwise I would happily agreed.

Business

Response:

To Whom it may concern,

Mr. [redacted] did visit Honda of Superstition Springs yesterday 03/26/14 and we believe that he is satisfied with the mutual resolution to this matter. Should the Revdex.com find that this is not the case please notify me. Honda of Superstition Springs strives to keep our customers happy and respects this relationship with the Revdex.com and our customers at large.

Regards,

Honda of Superstition Springs

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: My elderly mother, [redacted], purchased a vehicle from this dealer on May 5th of this year. This dealership blatantly took advantage of her and tacked on over $7000 of service extras on a brand new car lease. My mother had obvious cognitive impairments from a recent head injury sustaining a cervical fracture six months prior to the purchase. She tried to return the vehicle two days later when she realized her mistake. The dealership would not work with her to resolve the matter, instead, gave her "free oil changes" and charged her $800 for them. I have two invoices to prove that. My disabled brother, [redacted], was with her at the time of purchase and also signed the contracts but he has been on heavy narcotic pain meds for many years.

The vehicle remains in new condition with only 2000 miles on it.

My mother has recently passed away. We went to the dealership for retribution after reviewing the two sales contracts she had. The general manager stated they did not do anything illegal and will not work with us to resolve this matter.Desired Settlement: We request the dealership take back the vehicle, pay off Honda financial at no cost to us and refund the $4000 my mother put down at time of purchase.

Business

Response:

To whom it may concern, Dispute Resolution: Honda of Superstition Springs will reach out again to the owner of the vehicle mentioned to try and resolve his issue. We will keep the Revdex.com informed of the progress made. Best regards,Management

Consumer

Response:

I would love to say, yes, I will negotiate again with this dealership by discussing the matter further. But this is not the case. I do not trust that we will resolve this issue by talking again. We have talked with [redacted] on 3 occasions and he continued to say we did not know what we were talking about and he was unwilling to negotiate a deal. When we met with him and his financial manager, [redacted], they did not offer a resolution other than insisting that we owed another $7000 to settle. [redacted] did most of the talking and aggresively over talked us and told us the deal was sound. We have reached out to Revdex.com to assist with this dealership's refusal to accept any responsibility in this blatant Case of Elder Exploitation. If the dealership states that they will work with our demands, then yes I will speak with them again. But if they continue to refuse any responsibility, I do not see that we will have a fair resolution.

Business

Response:

To whom it may concern, Dispute Resolution: As a company we have made every effort to take care of the "ACTUAL"

purchaser of the vehicle in question. In fact, the complaint that we are

responding to was created by Sherri C. Ross whom our company has never sold a

vehicle to. The dealership never heard from her until the vehicle was no longer needed

by her brother. We have offered Jim [redacted] (the actual owner of the car)

to pay substantially more for the vehicle than it is worth in a good will

effort to assist with his situation that he and his Mother knowingly created.

We have

made phone calls to Mr. [redacted] the owner of the car so that we can try

and help but receive no response. Detailed below is an outline of what Honda of Superstition Springs is willing to do for Mr. [redacted] at this time:Honda of Superstition Springs is willing to pay off the vehicle that is registered to Jim [redacted] if he would like us to. In this case Honda of Superstition Springs would own the vehicle. Mr. [redacted] would have to return the vehicle to the dealership in the same condition as it was when reviewed three weeks ago. To our Knowledge, and based upon the MVR, Mr. [redacted] is the owner of the vehicle and he would have to agree to these terms. Honda of Superstition Springs makes this offer as a one time, good will gesture without admission of guilt. The registered owner of the vehicle "Jim [redacted]" will have two weeks from the date of this offer to call us back. If he fails to contact us Honda of Superstition Springs will consider this matter closed. Mr. [redacted] can contact [redacted] the General Manager at his direct line [redacted].Management

I would like to let the elderly know how this business totally took advantage of my 82 year old mother, she went in to have a key made, they approached her in the waiting room. She owned a 2010 honda civic with 10000 miles on it,it was paid for in full. they gave her three thousand dollars less then the cars trade in value, they overcharged her another three thousand on the vehicle she purchased, they then tacked on 6500.00 worth of crap, keep in mind the car she purchased was a 2014 with 5000 miles. They added a service contract for 3500.00 it Expired at 60000 miles the same as the powertrain warranty, a 700.00 alarm, 600.00 paint protection, 800.00 gap insurance which was not needed, 1000.00 tire and wheel protection package, car has hub caps, promised her another key that was missing, did not provide in the end all were presented to her as coming with the car, was never told prices or that she was paying for these extras. Please be aware when you go into a car dealership. My mom is not of clear mind always and I feel they took advantage of her. I was able to cancel these addons, but they still ripped her off, went in to get a key made and had a very low mileage good car that was paid for, she is now 15000.00 in debt with a car that only has 5000 less miles. Please don't let this happen to you

Review: Let me start by saying that I have taken my vehicles to Honda dealerships for years. I have had thousands of dollars of work done at [redacted] and most recently mostly at Superstition Springs Honda where I currently have 4 vehicles regularly serviced and have not had an issue, until now.

This claim is regarding my 2008 Honda Civic EX Coupe.

On 10/26/2013 I had my vehicle serviced at [redacted]. Their recommendation when I left there was that the paint would be covered under the Honda recall. [redacted] had taken paint measurements and said that they were over 90% positive the car would be covered under the recall. I chose to take my vehicle to Superstition Springs Honda because it is closer to my house.

On 10/28/13 I dropped my vehicle to be repainted and to have the seatbelt retractor replaced (it was getting caught up) at Superstition Springs Honda. Dealership advised me that my car should be back by Friday 11/1/13. On Tuesday, 10/29/13 dealership advised me that my car would not be covered under the vehicle recall. They fought it because the car was repainted. However, after escalation they agreed to repaint the roof (had to try to get regional parts and sales manager involved and also had to submit a claim through National Honda). On Friday 11/1/13 I was informed that I could pick my car up on Monday 11/4/2013. I arrived at 5pm on 11/4/13 to pick up my vehicle (it was sitting in front of service dept under roof) and service advisor repeatedly denied that my car was at dealership. Only after matching the vin did he agree that it was my vehicle. He apologized profusely because the sublet vendor did not inform him or give him paperwork that the vehicle had returned. He said he would get the paperwork, mail it to me, and get the seatbelt retractor ordered.

On 11/6/13 I dropped off my vehicle in the morning again at Superstition Springs Honda to have the seatbelt retractor installed. I picked my vehicle up at 5:40PM (shuttle was running late) and on my way home not 5 minutes from the dealership my check airbag light came on. I called dealer and spoke to service manager [redacted] and advised him of the situation. I also advised [redacted] that my seatbelt was not any better, it was still getting hung up. He advised me that it could be a seatbelt sensor but that he needed to look into it. He asked me to bring in the vehicle in the morning and they would have the SRS light looked at.

On 11/7/13 I dropped off my vehicle AGAIN in the morning at Superstition Springs Honda. I picked my vehicle up in the afternoon and I was advised that the SRS light came on was because of the airbag in the seat. They also informed me that they had to clean out the seatbelt retractor system thoroughly and clean the seatbelt, they never replaced the seatbelt retractor (by the way when I say "they" I am referring to [redacted] the service advisor at Superstition Springs Honda. They informed me that if the light came on again that further diagnosis would be needed at my charge. At this point, the seatbelt finally wasn't getting hung up when it retraced, but again the retractor was not replaced as requested.

On 11/8, 11/9, 11/10, and 11,11 the SRS light kept coming on. I delivered vehicle to dealer on 11/11/13 at Superstition Springs Honda with multiple concerns and I made an appointment with [redacted] (service manager) to address my concerns.

My three major concerns have to do with the 1) airbag light repeatedly coming on, 2) the seal on the roof (that was repainted) being damaged and not replaced, and 3) the damaged paint on the front and rear bumpers of the vehicle. The 1st and 3rd concern are my most serious issues with this service department.

1) The airbag light has NEVER before come on on the vehicle. I advised [redacted] of this and that I have the vehicle serviced regularly without an issue. [redacted] stated that the seatbelt and airbag systems are separate and that the fact that 5 minutes after leaving the dealership after having the seatbelt retractor and system serviced by Honda dealership technicians and the SRS light coming on was "coincidence". I advised [redacted] that I do not believe in coincidences when they happen 5 minutes after I leave the location where I had the vehicle serviced and the affected area is the SAME area where the SRS light is a result/effect of. Something was messed up and Honda is responsible. The consumer (me) is not responsible for a mistake made in the service department.

2) The roof was repainted (which I am very thankful for). However, the seal inbetween the top of the windshield and the painted roof part was damaged. [redacted] agreed with this. He said that the vendor probably taped it off and when they removed the tape it peeled off the rubber protection. He advised me that he would have the vehicle sent to the vendor and have this fixed.

3) Most seriously is the additional damage to my vehicle. I didn't notice this immediately until I got the vehicle home. This is why I set aside an appointment with [redacted] so he can actually see the difference. There is additional damage to the paint of the front and rear bumpers that was not there when I dropped the vehicle off to be repainted. I have before and after pictures and they are VASTLY different. [redacted] reviewed the pictures that they also took of the vehicle and confirmed the differences but tried to say that the vehicle had been "washed" and that's the reason why. Advised [redacted] that I specifically have NOT washed the vehicle because [redacted] (service advisor) said that I should not wash the vehicle for at least a week because of the freshly painted roof. Then [redacted] continued to say that the paint could have just gotten worse not at my fault, not at Honda's, and not because of the vendor. Advised him that we both have pictures that the car arrived in better condition to the dealership and left in worse condition. By the way, we are talking significant amounts of clear coat missing, not silly dings or dents. Explained to [redacted] that this has to be someone's responsibility. I brought the vehicle her in good faith that nothing further would be damaged and that the roof would be repainted and that I would receive the car back in the same condition with a repainted roof. Either the vendor who Honda goes through or the Honda service department should be responsible for the additional damage to the paint. I am more than happy to provide pictures/proof of the before and after of the vehicle.

As of today, 11/11/13 my vehicle is still at the shop and I am out of a car. The most recent update from the dealer is that they are fixing the SRS light issue and working with the vendor to replace the seal. However, there is no resolution with the paint issue. I am opening up this claim to begin the resolution process in hopes to come to an amicable and reasonable resolution.

I have always enjoyed bringing my vehicle to the Honda dealership and I hope to continue to bring my vehicles. However, I do feel to protect myself I do need to move forward with opening this claim. I am a reasonable person, not pulling a fast one, and I'm honest. You can expect an honest answer from me and all I ask in return is honesty and a reasonable resolution to this case.Desired Settlement: In my opinion, the dealer has 3 options to resolve this matter.

1) Repair my vehicle as requested (fix SRS issue, replace seal, and repaint front and rear bumpers)

2) Provide a cash payment to me, the customer, sufficient to repair the above mentioned items.

3) Purchase the vehicle from me at a close to KBB private party sale price. KBB is $9,300 private party. Offer would need to be close to $9,000. Won't accept or consider a lowball, trade-in value offer.

Business

Response:

Revdex.com Response: [redacted]

11/15/13

There are some inaccuracies in Mr. [redacted]’s account of the events

during his repairs that need clearing up.

First, Honda requires that each vehicle eligible for the

warranty extension for the paint have a [redacted] run on it to check for prior

body damage and repair. In this case Mr. [redacted]’s vehicle did have a bad

[redacted] that indicated disabling accident damage with another motor vehicle with

airbag deployment, vehicle towed and appears on the [redacted] over three years

prior to the vehicle being brought to us for repairs. Because of the

information contained on the [redacted] the Honda factory representative declined

assistance on the vehicle for the paint warranty extension. We relayed that

information to Mr. [redacted] and he subsequently called Honda’s customer

assistance line and started a case. The district parts and service manager for

Honda called us and inquired about the vehicle. We informed him that nearly the

entire vehicle had been re-painted and the factory paint no longer existed on

the hood, left and right front fenders, left front door, right front door, left

quarter panel, trunk lid, and front and rear bumpers. We also informed him the

paint job that had been previously applied was peeling on the front and rear

bumpers, trunk lid, left quarter panel and front fender tops. The only areas

that measured at factory paint depth was the roof and the lower right quarter

panel. He was also informed the paint in all areas except factory paint

contains many runs, fish eye and debris in the paint. Pictures were taken and

forwarded for his review. Honda agreed only to assist on the roof since that

was the only area that was covered under the warranty extension that was not

painted.

Paint repairs were performed on the roof only. During the

painting process the only area that was masked off was the roof area. The seal

Mr. [redacted] referred to in his letter was a badly sun-damaged, cracked and

peeling rubber molding at the top of the windshield that was so decayed that

when the tape was pulled off after masking it took parts of the molding with

it. That was not the fault of the body shop and should have been the

responsibility of the owner of the vehicle because of the pre-existing damage

that resulted in failure. Because it was not brought up to us or the customer

at the time of repair I went ahead and paid for the molding and the labor for a

glass shop to come out and replace it at no charge to the customer as a gesture

of goodwill.

Mr. [redacted] had complained when he brought the vehicle in

for the paint that his seat belt retracted into the “B” pillar slowly and he

would like that checked. The technician looked at the operation and determined

that the belt was retracting slowly because of being soiled in the last couple

feet of travel and restricting its movement and recommended cleaning. Shortly

after picking up his vehicle Mr. [redacted] reported that his SRS light was on

after the paint repairs were completed. He was asked to return the vehicle to

us. Which he did. The vehicle was inspected and a side air bag code was in the

computer. The side air bag code is for the air bag in the seat side bolster

that is inside the driver’s seat and a completely separate system from the seat

belt retractor. The connections were checked and there were no issues found in

the seat. In compliance with Honda’s repair guidelines for that component the

code was cleared and tested and the code did not return so the vehicle was

returned to Mr. [redacted]. Mr. [redacted] returned stating that the airbag light was

on and the seat belt retraction was not any better. I informed him we would

check it out for him. Our inspection lead us to a seat belt buckle code,

something that happens as vehicles age. There were no codes for the air bag as

there was before. We ordered and replaced the seat belt buckle which is on the

console side of the driver’s seat. I also had the detailer clean Mr. [redacted]’s

seat belt on the retractor side which resolved his slow retraction issue and he

was not charged for that service either.

The front and rear bumpers had paint peeling off of them

prior to Mr. [redacted] bringing his vehicle in for paint repairs. This fact is

not disputed by Mr. [redacted] and pictures confirm it had the condition. In order

to repair peeling paint on the bumpers whether it is a large area or a smaller

area it would always require complete repainting. I told Mr. [redacted] I did not

know how the areas on the front and rear bumpers had grown in size but that it

could be due to something as innocuous as a car wash. To which Mr. [redacted]

immediately responded “I haven’t washed the car”. My point was that with a

paint job as poor as his, it is possible for nearly anything to cause the paint

to flake. The clear coat was not adhering to the color coat and was delaminated.

The clear coat was missing and it was happening all over the vehicle. I had the

body shop that repaired the vehicle come down and inspect the vehicle. I asked

for an estimate for the repair of the front and rear bumpers. I was told they

would charge us $500.00 for the repair (Normally the cost of one bumper

properly done). I offered to pass along the cost savings at no mark-up to Mr.

[redacted] in an effort to assist him in the repair of his poorly applied prior

paint job. He refused.

It is Honda of Superstition Springs position that we or our

agents are not responsible for the deterioration from sun damage to Mr.

[redacted]’s windshield molding. We are not responsible for the failure of Mr.

[redacted]’s seat belt buckle or the air bag light coming on. We did nothing to cause

or hasten the clear coat peeling of the paint on Mr. [redacted]’s front and rear

bumpers because it was a pre-existing condition of a very poorly applied paint

job some three years prior. Honda of Superstition Springs made every effort to

resolve the issues and went over and above our obligation to Mr. [redacted] by the

following. Replacing the windshield molding at no charge (something he should

have paid for due to sun damage). Cleaning the seat belt retractor on the “B”

pillar (again something he should have paid for because of it being soiled).

Replacing the seat belt buckle on the console side of the driver’s seat to

resolve his air bag light issue which was absolutely unrelated to anything we

had done to his vehicle and purely coincidental. We also offered to use our

influence with a body shop in negotiating a reduced cost to assist in the

repair of the bumpers by a reputable body shop and pass those savings along to

Mr. [redacted]. The above repairs and assistance were made in the interest of

customer satisfaction.

Honda of Superstition

Springs remains an enthusiastic supporter of the Revdex.com and

because of that relationship will extend the above offer to repair the paint

and pass along the reduced cost of repair ($500.00) with no mark up for 30 days

from the date of this response. We hope that Mr. [redacted] takes advantage of our

offer to assist him.

Honda of Superstition Springs

Liars, deceptive and dishonest, sales staff.

Enter a $199.00 fee, for what is called vehicle theft registration, a chemical glass itching code.

I'm also hoping that I get a refund from [redacted], that they claim I'll get.

Review: In May 2015 I purchased a new 2015 Honda Accord EX from this dealership. [redacted] is the sales rep who was helping us out. I originally came in to see the 2016 HR-V and the Honda Fit. Since there were not any HR-V to test drive he said he could get a great deal on an Accord. I asked him if the Honda Accord released their next year models in 2015. He informed me that the next year's model for the Honda Accord never comes out the year before like some of the other vehicles that come out early. This being the first new car I had ever purchased and because I did not research the Honda Accords like I had the Honda Fit I was unaware that the 2015 model was released in the fall of 2014 and that the 2016 model was set or at least rumored that the 2016 model would be released in the fall of 2015. If [redacted] Told me that the 2015 Honda Accord had been released in fall of 2014 I would not have purchased the accord that day. There would have been no reason too since I was only saving an extra 500 dollars on the 2015 model (meaning I was only saving 500 dollars more than the Costco members pricing) $500 dollars would not even cover the cost of a remote starter to be installed on my 2015 that now comes standard with base price of the 2016 accord EX. After contacting the dealership who now had a new general manager. GM Mike told me that he'd get me top dollar for my 2015 Honda Accord which was sitting at 4500 miles. Sales rep came out and said they could offer me $19500.00 for the trade in. First off, I paid $24500 sales price for the vehicle and that didn't include in $600 dollar alarm security feature, accessory bundle and the other accessories. Then they said if I completed the trade in that I wouldn't get full refund for the different warranties that I purchased with the vehicle. The paint protection was non refundable even though I didn't even use the service once for the feature. so the 7 year bumper to bumper warrant, paint and wheel protection that was bundled for $3000.00 said they would only give me $2000.00 back for it. After asking the sales rep that I would have to lose over $7000.00 (which it would have been closer to $8000.00 including the dealership fees and registration) in order to get into the 2016 Accord Ex and he said yes. I declined the offer, and all the sales rep could say was he's sorry and that the general manager will be having a talk with my sales rep about this experience. So simply putting it, I was the one that got burned. The company didn't lose out on this, My sales rep [redacted] didn't lose out of his commission but I would have to lose out on $8000.00 dollars if I wanted to trade in my current vehicle in order to purchase the 2016 model. I'm not even satisfied with my vehicle any more knowing I would have not purchased it had my sales rep given me accurate information. I've been bitter over this since they announced the 2016 Honda Accord in August. This experience has left me sick to the stomach and now have extremely bitter feelings towards this dealership. Words cannot describe how livid I am over this.Desired Settlement: Full refund for my purchase including all accessories, bundles, warranties and dealership fees or to have a swap out for the 2016 Honda accord ex. Meaning all bundles and accessories that were purchased with the current vehicle should be no addition cost to get for the 2016 model. The only cost that should occur is the price difference between purchased price and Costco member pricing on the 2016 Honda Accord Ex.

Business

Response:

September 30, 2015RE: Dispute ID # [redacted] Attention: Dispute Resolution ConsultantDear Sir orMadam:On Monday September 28th Honda Of SuperstitionSprings was contacted by Mr. [redacted] and made aware that he was unhappy withthe Honda Accord he had purchased in May of 2015. As a dealership we takecustomer service very seriously and instantly invited him into the dealershipto review his concerns and to see what we could do to help. As stated in hisletter, he came to the dealership Monday. In reviewing the original paperworkwe found that Mr. [redacted] purchased his 2015 Accord for $24,467.00. We offered topurchase his Accord for $22,500.00, which is within $73.00 dollars of “Retail”Kelley Blue Book. Any warranties etc were agreed to be cancelled and refunded aswell. Today we will still honor the offer of $22,500.00 topurchase the 2015 Accord. We will also cancel and refund 100% of the extended warranty,alarm, and paint protector in an effort to try and help Mr. [redacted] accomplishhis goal of purchasing a 2016 Honda Accord. Our Director of the InternetDepartment has already left a message with Mr. [redacted] and is awaiting his callback. Sincerely,[redacted]General Manager

Consumer

Response:

Not happy with the offer. This will still put me back $4100 dollars on an error that was the dealership fault. The sales rep should not have misinformed me about the 2016 accord not coming out till 2016. If he was honest I we would not be here in the first place. I am not willing to give up that much money. The dealership refuses to refund me destination fee and the accessory bundle package that was pre installed on the car but was not included with the sticker price. Yes $22500 is well over kbb but why am I still being punished for loss of value when I should be getting an even exchange or choice of model for the 2016 Accord. I don't want a loss of value. The dealership needs to own up to this and put this loss on themselves and not on their customers. Please inform the GM I am still not pleased with the offer.

Business

Response:

Good evening,Brandon came in for his appointment tonight. In addition to cancelling and doing a 100% refund of all after market items we gave another $500.00 for his trade in. He says that he is now satisfied with how things have been handled at the dealership. If there are any further questions feel free to contact me personally.Best regards,[redacted] General Manager

I have inquired online and I was approached by Luis V[redacted] (Internet Manager) to schedule an appointment. I went there to buy a new Honda CRV Touring AWD for my wife. When I drove the vehicle he answered some of my questions but he could not answer some basic questions. He is not even aware of basic functionalities of the car (example: how to see the odometer mileage reading). Finally when we came to discuss about the price of the car, he was not able to come up with a good deal on the vehicle, so he involved his superior (Charles) and my final price which is 1200 dollars less than their best deal. And the guy told me that, the deal is off once I leave the dealership. I thought about it and said I can't pay that much and left the place. After two hours Luis called me multiple times and did the negotiation and I have increased 700 dollars on my price and mentioned it to him multiple times that if he can do the deal with this new price then only call me. But he called me back with his big boss (Bill) on the call. This person told me that we can work it out on my price and asked me to bring my Wife to do the paper work. He also mentioned that Charles will take care of the deal. When I went there with my family(Wife and 9 months Son) in the evening on the same day, Luis greeted me in to office and I have waited for some time in the lobby for Charles (since he was with some other customer). After he is done with his customer he and Luis went into their office and came after 5 minutes and Charles acted like he knew nothing about what happened and asked me what was happening between me and Luis (He should have asked that question to Luis) When I explained him how much I wanted to pay he suddenly started being so rude and being sarcastic and finally he stuck to his original price. First of all I did not wanted to travel again for 40 miles to go there and Bill insisted me bring my family to finish the deal. I thanked him for wasting my time and my family’s time and let the place. I felt so cheated and misguided and I felt really bad for my son who is 9 months old and suffering from fever on that day. I would never recommend this dealership to anyone. They keep barging you ,calling you and give wrong promises on phone calls and once you are there in the dealership the whole story changes.

Review: Purchased clear bra from business. Clear bra became defective and went to business to have repaired under warranty which wasn't done in a reasonable amount of time. Additionally agreed to have front bumper paint scratches fixed during which time the clear bra warranty work was being done. When received car I brought it to employees attention that paint coloring was was wrong on parts of clear bra and/or front bumper from the work they had just done and they declined to help. Notified the business of the problem at a later date and business became very argumentative and choose not to fix there damage done to the paint and/or clear bra of my car.Desired Settlement: Repair the parts of the car whether it's be the paint and/or clear bra that the business damaged during warranty repair.

Business

Response:

Should you have

any further questions regarding this matter, please let

me know,

Respectfully,

General Manager

Honda of Superstition Springs

Business

Response:

Revdex.com

4428 N. 12th Street, Phoenix 85014-4585

RE: Complaint #10141193

Dear Sir or Madam:

In response to a complaint filed by our customer Mr. [redacted] with your office.

Mr. [redacted] purchased a 2010 Insight from Honda of Superstition Springs on 12/23/2011.

As often is the case, Mr. [redacted] negotiated the purchase price of the vehicle. Mr. [redacted] has received all items that were promised to him at time of sale. On 12/27/2011 Mr. [redacted] had returned to the dealership with a third party due bill allowing him an aftermarket product of his choice. Mr. [redacted] had elected to have a clear bra applied to his preowned 2010 Insight, the clear bra carried no warranty or guarantee.

Mr. [redacted] returned to the dealership on 1/4/2012 in hopes of having existing scratches repaired under the clear bra. Honda of Superstition Springs on 1/4/2012 had authorized a one time good will repair on the bumper of a 2010 Insight which required the removal and reinstallation of the clear bra. Upon completion of the repairs on 1/5/2012 Mr. [redacted] had taken possession of the 2010 Insight indicating satisfaction with removal, repaint and reapplication of clear bra as a one time good will gesture.

On 7/15/2014 Mr. [redacted] had returned to the dealership asking for assistance for discoloration between the factory paint and the aftermarket paint that was applied to the 2010 Insight at the time of scratch repair on 1/5/2012. Mr. [redacted] was advised by [redacted] that because of the time between the repair and the request for assistance for discoloration exceeded more than 2 years, he would need some time to research this situation. Upon research of the situation, Honda of Superstition Springs has determined the following:

It continues to be our policy to have the highest level of customer satisfaction. Ultimately a successful business boils down to successful relationships. In order to make this customer happy, Honda of Superstition Springs will offer the following:

A one time good will check for the amount of $250.00 payable to Mr. [redacted]. Mr. [redacted] may elect to keep this money or apply it towards a repair suitable to him. Our fear in this case is that to complete the repairs that Mr. [redacted] is requesting will never be sufficient enough to please Mr. [redacted].

Upon Mr. [redacted] acknowledgment with the Revdex.com that this is an acceptable resolution Mr. [redacted] within 5 business days will be allowed to pickup the resolution check at Honda of Superstition Springs.

In our opinion, we have gone above and beyond to satisfy Mr. [redacted]. This will be our final and only offer towards the resolution of Complaint #10141193 and Honda of Superstition Springs will consider this matter closed.

Should you have any further questions regarding this matter, please let me know,

Respectfully,

General Manager

Honda of Superstition Springs