Honda of Superstition Springs

Review: I purchased my car from honda superstitions on 12/31/13, the car was nothing incredible and I knew that I was buying a used car however, the main reason I visited this dealership is due to the fact that it was a large dealership whom I assumed took pride in their product. I purchased my Mazda 3 from them and on the day after buying it my check engine light came on. When I took my vehicle to [redacted] of tempe I was told that the error code demonstrated a failure of the Leak sensor. As if that wasnt bad news enough after just purchasing the car, when I tried to turn my car on the vehicle refused to start, I was stranded at [redacted]. After a little bit of trouble shooting the representitive took out my battery and tested it, after testing he let me know it was dead, I asked him if he could charge it and he tried but it wouldnt work, as a last resort he tried to charge it but the battery was completly dead. I had to purchase a brand new battery and I felt like I had just left the dealer. I called Honda Superstitions that same day and was told that their service department was closed, I called the man who sold me my car the next day and he said that I should visit him that thursday in order for them to be able to do something. When I arrived at the dealership I sat around for about an hour calling him and got no answer so I wandered around looking for him, finally I ran into him and he began explaining the issue to someone who I assumed was a manager. After they discussed the issue a bit I was than pointed to the "used car manager" who sat in my drivers seat for a little and than told me he would be right back. After waiting an additional ammount of time he returned and said he wouldnt be able to even diagnose it because I have my ignition interlock placed on the vehicle (which is mandated by the state of arizona) he than told me if I wanted anything solved I would have to reach out to the GM who would be out the rest of the week.Desired Settlement: I want them to cover the cost of the battery as this is something that they should test so that the car functions properly,it is stated in their implied warranty that the battery is a component that should be working free of problems, I also want them to fix the problem of the check engine light that instantly popped up after purchasing the car. Im dissapointed I thought the fix would be painless and got turned away when I tried to resolve the problem, managers should try and help out new cx...

Business

Response:

To whom it may concern:Honda of Superstition Springs has received this Revdex.com complaint ID#: [redacted] and we have investigated the matter. It should be noted that the purchaser we have on file for this vehicle is [redacted] not [redacted]. For the purposes of this response we will treat them as the same person.Mr. [redacted] did purchase a vehicle under Arizona Implied Warranties. The Mazda in question Vin# [redacted] did go through an inspection process that encompassed a battery test at time of inspection 12/13/13.To the best of our knowledge, Mr. [redacted] returned to the dealership only after purchasing this new battery. Honda of Superstition Springs was never afforded the opportunity to test the battery. On his own, Mr. [redacted] purchased a battery at retail price before giving us the opportunity to come to our own conclusion regarding the fitness for chargeability or the possibility of replacement.We were also made aware of the ignition interlock devise in the vehicle which Mr. [redacted] admitted was mandated by the state of Arizona. While this is true; dealership personnel have no reference point or knowledge as to the implications that the proper or improper installation of this device could have on a vehicle. It would not be prudent on our behalf to diagnose an issue that may or may not have been caused by an ancillary device installed and was not a standard OEM component (regardless if state mandated or not). If the device is removed, Honda of Superstition Springs offers a complimentary inspection of the vehicle and will attempt to diagnose the issue. Honda of Superstition Springs will not offer assistance with removal, installation or carry out any function that could possibly implicate the dealership with the failure or fitness of this device.Good Will Gesture: While our first inclination would be to offer Mr. [redacted] a refund of what we would pay for the battery which was installed in his vehicle; we will offer the following. We will refund the price that Mr. [redacted] paid for his battery including applicable taxes provided that he can provide us a receipt for the new battery with dates matching what he indicated to the Revdex.com.Honda of Superstition Springs appreciates our relationship with the Revdex.com and our customers at large. We make this onetime good will gesture of a refund of a battery purchased at O’reillys out of good faith which in no way is an admission of any wrong doing on the part of Honda of Superstition Springs. Further, Honda of Superstition Springs makes no warranties, for the performance of a battery that was not installed by us. Mr. [redacted] will have two weeks from the date of this response to decide if he would like to accept this good will offer. Should he accept the offer he would have to show the battery receipt. At that time we will issue and send him a check for the correct amount listed on the receipt. Once this has completed both parties will consider this matter closed.Respectfully Submitted,Honda of Superstition Springs

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The device is something that can be worked around, I let the representative know that if he were to diagnose it, he would be able to just call the interlock company so that they could perform services on the vehicle without it having any consequences. The gesture is appreciated that the battery will be refunded, I have attached the copy of the receipt in this response. Also I request the carfax from the vehicle from the time of the purchase as well.

Regards,

Business

Response:

A representative will respond to this customer today.Thank You,Honda of Superstition Springs

BEWARE: Unprofessional Salesman. My name is Jerome and I'm the CEO of a large company here in AZ. My wife and I decided it was time to upgrade to a larger SUV later this year and pay cash as we do with all our purchases. So we had been researching vehicles for the last 30 days. We finally narrowed down which SUV we wanted to purchase but wanted to test drive it to ensure it met our requirements. So we headed down to Honda of Superstition Springs. We pulled into the parking lot and was greeted by a Salesman names Kevin (last name unknown). Kevin asked us for our names and then said, "have you spoken to anyone here at the dealership yet?". I said, "no Kevin, you're the first person we've spoken to". As we began to walk towards the 2016 Honda Pilot, I informed Kevin we wouldn't be purchasing until Sept 2016 so if he needed to help someone else to make his sales quota, I completely understand as I used to be in sales. As we got closer to the SUV, Kevin said, "uh, you know, give me a minute and I'll go grab an Internet Sales Manager that can help you". I said no problem. An individual by the name of Michael L[redacted] came out to greet us. He then asked an odd question which was, "do you remember who you spoke to in Internet Sales?"...... I paused, looked at him, grinned and then said, "Michael, I think Keven just pawned you off on us because he knew he wasn't going to make a sale with us today". Michael knew right away what happened, but NONETHELESS, he was absolutely 100% professional, kind, and said he would still like to help us take a test drive. The funny part about this is we plan on paying CASH for our SUV in Sept. Will we go back to this dealership to purchase the vehicle? IF we did, it would only be because of the professionalism of Michael L[redacted]! If one of my employees treated a client/customer like the way this dealership did, I would take swift action.

Do NOT buy a car from here - go to another Honda dealer first if at all possible.

We went to this dealer on Saturday, March 29, 2014 and when we first got there everything was great - the sales people were nice and we didn't feel pressured to buy a car. [redacted] was assigned to us as our sales person and he took the time to show us all the cars and answered all of our questions.

We walked back inside and passed a Honda Civic EX-L... exactly what we wanted. It had the leather, the navigation... the works! It was beautiful! [redacted] moved it out so that we could test drive it. The ONLY thing we didn't like about this particular car was it's color - it was Kona Coffee color. The inventory manager came out and asked us what color we did want and we wanted black with black interior, just like the one we were in only black. We went on a test drive and when we came back they told us they found the one we wanted in Peoria, AZ from [redacted]. They could get it into us by Tuesday.

We went inside and agreed on a deal... we went into the finance guy and signed the paperwork for the car that we were going to get... or at least that is what we thought. They said that was the paperwork for the ACTUAL car we were getting and we needed to fill it out now so that they could get the transfer of ownership started and when it came in all we had to do was come in and get the keys.

On Monday morning we received a call that our car at [redacted] was broken into and that there was no other one available except for different color options, which we did not want. So, we were told we had to wait for another one to be specially made.

A month went by and we were getting very frustrated - no one called to give us updates. My husband had to call or go there to get any kind of answers. We searched online to see if there was one available at another dealer out of curiosity and we found TWO at [redacted]. My husband called up there and they said that since that model is so rare that they do not share them. Huh?! But they were before, why not now? My husband called SS Honda and they said they couldn't do anything.

Our next step was to call Honda Corporate - they said they would look into it and get back to us in a few days. While my husband was on the phone with them he had the paperwork and realized that we signed for the Kona Coffee color one!! They gave us phony paperwork... which made us realize there was NEVER another car at [redacted].

Long story short... sort of... Honda didn't do anything for us nor did SS Honda. When we went to sign for the new car the finance guy told us that it is common practice to just have "placeholder" paperwork until they get the actual car. Why on earth would they do that?! What a waste of time! Even while we were doing the paperwork for the wrong car we were told it was for the car we were getting. The whole thing just didn't make sense. If it's just to hold whatever it was that we were holding, why not just tell us the truth? I mean, when we signed it the finance guy was so concerned that everything was right including the mileage on the car that was coming from [redacted], if it wasn't the right car to begin with what does it matter? Just tell us we need to sign something for the trade in, interest rate... etc., don't lie and tell us everything is done when we will have to do it all over again.

This place will do anything to sell you a car... whether they have it or not. They take your trade in so you can't do anything about it later and you're stuck.

We do have a beautiful car now but we had to go through absolute chaos to get it. We were lied to and betrayed... we will do everything to stop business from going to this dealer. We waited over a month and finally got it on May 4 - and all the paperwork we signed said May 1, so when did they really get it?!?

Please do not go here, you'll save yourself a lot of time and headaches.