Honda of Superstition Springs

Review: Purchased clear bra from business. Clear bra became defective and went to business to have repaired under warranty which wasn't done in a reasonable amount of time. Additionally agreed to have front bumper paint scratches fixed during which time the clear bra warranty work was being done. When received car I brought it to employees attention that paint coloring was was wrong on parts of clear bra and/or front bumper from the work they had just done and they declined to help. Notified the business of the problem at a later date and business became very argumentative and choose not to fix there damage done to the paint and/or clear bra of my car.Desired Settlement: Repair the parts of the car whether it's be the paint and/or clear bra that the business damaged during warranty repair.

Business

Response:

Should you have

any further questions regarding this matter, please let

me know,

Respectfully,

General Manager

Honda of Superstition Springs

Business

Response:

Revdex.com

4428 N. 12th Street, Phoenix 85014-4585

RE: Complaint #10141193

Dear Sir or Madam:

In response to a complaint filed by our customer Mr. [redacted] with your office.

Mr. [redacted] purchased a 2010 Insight from Honda of Superstition Springs on 12/23/2011.

As often is the case, Mr. [redacted] negotiated the purchase price of the vehicle. Mr. [redacted] has received all items that were promised to him at time of sale. On 12/27/2011 Mr. [redacted] had returned to the dealership with a third party due bill allowing him an aftermarket product of his choice. Mr. [redacted] had elected to have a clear bra applied to his preowned 2010 Insight, the clear bra carried no warranty or guarantee.

Mr. [redacted] returned to the dealership on 1/4/2012 in hopes of having existing scratches repaired under the clear bra. Honda of Superstition Springs on 1/4/2012 had authorized a one time good will repair on the bumper of a 2010 Insight which required the removal and reinstallation of the clear bra. Upon completion of the repairs on 1/5/2012 Mr. [redacted] had taken possession of the 2010 Insight indicating satisfaction with removal, repaint and reapplication of clear bra as a one time good will gesture.

On 7/15/2014 Mr. [redacted] had returned to the dealership asking for assistance for discoloration between the factory paint and the aftermarket paint that was applied to the 2010 Insight at the time of scratch repair on 1/5/2012. Mr. [redacted] was advised by [redacted] that because of the time between the repair and the request for assistance for discoloration exceeded more than 2 years, he would need some time to research this situation. Upon research of the situation, Honda of Superstition Springs has determined the following:

It continues to be our policy to have the highest level of customer satisfaction. Ultimately a successful business boils down to successful relationships. In order to make this customer happy, Honda of Superstition Springs will offer the following:

A one time good will check for the amount of $250.00 payable to Mr. [redacted]. Mr. [redacted] may elect to keep this money or apply it towards a repair suitable to him. Our fear in this case is that to complete the repairs that Mr. [redacted] is requesting will never be sufficient enough to please Mr. [redacted].

Upon Mr. [redacted] acknowledgment with the Revdex.com that this is an acceptable resolution Mr. [redacted] within 5 business days will be allowed to pickup the resolution check at Honda of Superstition Springs.

In our opinion, we have gone above and beyond to satisfy Mr. [redacted]. This will be our final and only offer towards the resolution of Complaint #10141193 and Honda of Superstition Springs will consider this matter closed.

Should you have any further questions regarding this matter, please let me know,

Respectfully,

General Manager

Honda of Superstition Springs

BEWARE: Unprofessional Salesman. My name is Jerome and I'm the CEO of a large company here in AZ. My wife and I decided it was time to upgrade to a larger SUV later this year and pay cash as we do with all our purchases. So we had been researching vehicles for the last 30 days. We finally narrowed down which SUV we wanted to purchase but wanted to test drive it to ensure it met our requirements. So we headed down to Honda of Superstition Springs. We pulled into the parking lot and was greeted by a Salesman names Kevin (last name unknown). Kevin asked us for our names and then said, "have you spoken to anyone here at the dealership yet?". I said, "no Kevin, you're the first person we've spoken to". As we began to walk towards the 2016 Honda Pilot, I informed Kevin we wouldn't be purchasing until Sept 2016 so if he needed to help someone else to make his sales quota, I completely understand as I used to be in sales. As we got closer to the SUV, Kevin said, "uh, you know, give me a minute and I'll go grab an Internet Sales Manager that can help you". I said no problem. An individual by the name of Michael L[redacted] came out to greet us. He then asked an odd question which was, "do you remember who you spoke to in Internet Sales?"...... I paused, looked at him, grinned and then said, "Michael, I think Keven just pawned you off on us because he knew he wasn't going to make a sale with us today". Michael knew right away what happened, but NONETHELESS, he was absolutely 100% professional, kind, and said he would still like to help us take a test drive. The funny part about this is we plan on paying CASH for our SUV in Sept. Will we go back to this dealership to purchase the vehicle? IF we did, it would only be because of the professionalism of Michael L[redacted]! If one of my employees treated a client/customer like the way this dealership did, I would take swift action.

Do NOT buy a car from here - go to another Honda dealer first if at all possible.

We went to this dealer on Saturday, March 29, 2014 and when we first got there everything was great - the sales people were nice and we didn't feel pressured to buy a car. [redacted] was assigned to us as our sales person and he took the time to show us all the cars and answered all of our questions.

We walked back inside and passed a Honda Civic EX-L... exactly what we wanted. It had the leather, the navigation... the works! It was beautiful! [redacted] moved it out so that we could test drive it. The ONLY thing we didn't like about this particular car was it's color - it was Kona Coffee color. The inventory manager came out and asked us what color we did want and we wanted black with black interior, just like the one we were in only black. We went on a test drive and when we came back they told us they found the one we wanted in Peoria, AZ from [redacted]. They could get it into us by Tuesday.

We went inside and agreed on a deal... we went into the finance guy and signed the paperwork for the car that we were going to get... or at least that is what we thought. They said that was the paperwork for the ACTUAL car we were getting and we needed to fill it out now so that they could get the transfer of ownership started and when it came in all we had to do was come in and get the keys.

On Monday morning we received a call that our car at [redacted] was broken into and that there was no other one available except for different color options, which we did not want. So, we were told we had to wait for another one to be specially made.

A month went by and we were getting very frustrated - no one called to give us updates. My husband had to call or go there to get any kind of answers. We searched online to see if there was one available at another dealer out of curiosity and we found TWO at [redacted]. My husband called up there and they said that since that model is so rare that they do not share them. Huh?! But they were before, why not now? My husband called SS Honda and they said they couldn't do anything.

Our next step was to call Honda Corporate - they said they would look into it and get back to us in a few days. While my husband was on the phone with them he had the paperwork and realized that we signed for the Kona Coffee color one!! They gave us phony paperwork... which made us realize there was NEVER another car at [redacted].

Long story short... sort of... Honda didn't do anything for us nor did SS Honda. When we went to sign for the new car the finance guy told us that it is common practice to just have "placeholder" paperwork until they get the actual car. Why on earth would they do that?! What a waste of time! Even while we were doing the paperwork for the wrong car we were told it was for the car we were getting. The whole thing just didn't make sense. If it's just to hold whatever it was that we were holding, why not just tell us the truth? I mean, when we signed it the finance guy was so concerned that everything was right including the mileage on the car that was coming from [redacted], if it wasn't the right car to begin with what does it matter? Just tell us we need to sign something for the trade in, interest rate... etc., don't lie and tell us everything is done when we will have to do it all over again.

This place will do anything to sell you a car... whether they have it or not. They take your trade in so you can't do anything about it later and you're stuck.

We do have a beautiful car now but we had to go through absolute chaos to get it. We were lied to and betrayed... we will do everything to stop business from going to this dealer. We waited over a month and finally got it on May 4 - and all the paperwork we signed said May 1, so when did they really get it?!?

Please do not go here, you'll save yourself a lot of time and headaches.