Honda of Superstition Springs

I traded in my mazda at this dealer for a honda accord in less then a week the dealer called me and stated that the finance company had denied my loan and that I would have to bring the car back that my only other option was a car of my choice for only dollars more a month I went to dealer to take a look at my other options and was only given I particular style of car to choose from in different colors when I chose the color I liked I was told that unfortunately I couldn't get that one because it had over dollars of adds ons that could not be removed I then looked at the other two test drove one and let my salesman Todd know that I was not intrested in those cars he mentioned getting my car back for me and then came back and said that there had been a discrepancy in my income and that I might be able to keep my car after all after a while he said that I could keep my car and just had to sign a new contract when I met with the finance guy to go over my new loan

Recently had my car servicedAfter replacing my steering pump for $the problem was still thereThey now want to replace my water pump for $Would not make any allowance for the fact that they installed a steering pump that didn't need to be installed I wouldn't recommend this dealership There are better choices available to you

I have spoken to *** *** and we have an appointment on October 24th to meet in person to try and correctly program the GPS systemIf we are unable to correctly program the GPS we will come to some kind of resolution on the spotIf there are any further questions please call me personally at ***. Sincerely,Mike R***General Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
Peter Girgis

In 2014, October, I purchased a renewal of Auto Butler which was on sale for around $ Auto Butler sends out a card to let customers know when they are due for their next service I have never received the card in almost years I was to get service twice a year In June 2014, after already discussing the matter twice with the dealership, I had to call Auto Butler and they told me that they had never received payment from the dealership I did not know they were using an outside company I have since been there times asking about when it will come and get no answers I call this a breach of contract issue and want a full refund ASAP I paid the dealership, not the outside company The dealership was unwilling to go to bat for me in this issue I'm tired of asking and waiting They always tell me to wait a bit longer After almost two years - I'm doneI want my money back

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To whom it may concern, Dispute Resolution: Honda of Superstition Springs will reach out again to the owner of the vehicle mentioned to try and resolve his issue. We will keep the Revdex.com informed of the progress made. Best regards,Management

I would love to say, yes, I...

will negotiate again with this dealership by discussing the matter further.  But this is not the case.  I do not trust that we will resolve this issue by talking again.  We have talked with [redacted] on 3 occasions and he continued to say we did not know what we were talking about and he was unwilling to negotiate a deal.  When we met with him and his financial manager, [redacted], they did not offer a resolution other than insisting that we owed another $7000 to settle.  [redacted] did most of the talking and aggresively over talked us and told us the deal was sound.  We have reached out to Revdex.com to assist with this dealership's refusal to accept any responsibility in this blatant Case of Elder Exploitation.  If the dealership states that they will work with our demands, then yes I will speak with them again.  But if they continue to refuse any responsibility, I do not see that we will have a fair resolution.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], we were able to come to an agreement. Thank you Revdex.com
[redacted]

No one ever explained any thing about a complete rebuild of the engine, costing more or not needed, if they had we would have paid for it. No one ever informed us or asked our permission to update the computer and we were only told this was done after a month of the vehicle being in the shop. The vehicle was not returned because of the transmission, it was returned because it broke down and had to be towed to the dealer 1 1/2 weeks after the work. The facts they quote are false, the facts are We were quoted a "complete engine rebuild with all new pistons and rings for 2650.00" by Allan L[redacted] Service Consultant, who was untruthful with management. They chose to believe him instead of us. We don't question what they say they did to the vehicle, unfortunately for them it was not what we authorized or were quoted. We have contacted all management to include the Vice President of Parts and Service because the GM, Service Director, Service Manager, and Corporate are refusing to believe us and have called us liars. The solution is to have polygraphs done of the parties involved, apologize after the results are revealed, WE ARE THAT CONFIDENT!!! refund money spent for unauthorized repairs, and terminate the employee who will fail the polygraph. Mike makes it sound like someone sat down and explained everything, not true. It was only after a month of problems we voiced our dissatisfaction. Again, HSS is being untruthful. We have no faith in the competency of HSS technicians, the Management, or the Stealership; any warranty from them is worthless because of their untruthfulness. This vehicle will never be in their care again!!! The vehicle still runs rough at idle and high speed 70mph and we have no confidence in HSS or Honda American who did nothing. After a month and a half of HSS BS we're done with them. WE WANT A FULL REFUND, POLYGRAPHS, TERMINATION OF ALLAN LUKE, AND AN APOLOGY FROM ALL MANAGEMENT FOR NOT RESOLVING THE ISSUE AND FOR THEIR DISTRUST IN US.

Dear Mr. Go[redacted] Please let me start off by apologizing as this is not the way the Auto Butler program is suppossed to work. Honda of Superstition Springs would never charge you to clean the car before hand. I do realize with you being out of state now that it is beyond our control. We would be...

happy to refund the charge in question. I will have my office cut a check right away and it should be to you by next week. If for some reason you have not received the refund by the end of the week please contact me directly at ###-###-####. Sincerely, Mike R[redacted]

Good evening,Brandon came in for his appointment tonight. In addition to cancelling and doing a 100% refund of all after market items we gave another $500.00 for his trade in. He says that he is now satisfied with how things have been handled at the dealership. If there are any further questions feel free to contact me personally.Best regards,[redacted] General Manager

To Whom It May Concern:As we have alluded to in the past, we are bound
by rules and regulations. Mr. W[redacted] was given a repair order which he signed
that states in great detail the work that was done. Nowhere on the repair order
is there anything saying that our company would rebuild  his motor and as previously stated, it would
cost more than twice the ($2,559.98) he paid. There would
have been no reason to discuss rebuilding a motor when that wasn’t even what
was wrong with the vehicle. Repair
order attached. Mr. W[redacted] picked up his vehicle on July 3rd and on July 19th the car broke down because of another, unrelated issue which required
the vehicle be towed to the dealership. The vehicle required a hard reset as
the vehicles computer would not communicate with our Technicians or their
equipment. After the reset was completed it was discovered that a Software
update was needed for the ABS/VSA system. The tow was done at no cost just as a
loaner car was provided at no cost to Mr. Watson. Repair order attached.On July 27th Mr. W[redacted] returned the
car stating that the vehicle had an abnormal vibration. He tried to show us how
the cars vibrates by asking our employee to hold onto his cars door to feel it.
This is not a way in which you can diagnose a vehicles problem, the vehicle
must be road tested. When it was driven by a Technician and hooked up to our
computer diagnostic equipment, nothing was found to be wrong with the car. Repair order attached.Mr. W[redacted] returned again stating that the
vehicle had a clicking noise. Our Service Manager sat in the vehicle next to
Mrs. W[redacted] stated that he thought he might be hearing a noise and when he
attempted to take the vehicle into our shop Mr. W[redacted] angrily stopped him,
told him to get out of his car and would not allow him to have the vehicle
diagnosed. He said that he would not allow us to work on his car and threatened
our Service Manager that “he’d better stay out of his way with this
situation”.  There is no repair order attached this time as Mr. W[redacted] would not
allow us to do one.In light of customer satisfaction for Mr. and
Mrs. W[redacted] we will offer to inspect the vehicle to verify concerns with the
workmanship our dealership performed and if the repairs done by our shop do not
perform as designed we will repair them free
of charge. If Mr. W[redacted] wants a complete engine rebuild (which the vehicle does not need), we will work it out at a greatly reduced charge. The recommendation for this
particular situation would not be to rebuild his motor at all but rather
replace it with a used motor. This would be the most cost effective approach to
his particular situation. A used motor with approximately 80,000 miles would be
$6,470.00. This would come with a 12 month, 12,000 mile warranty. We would
deduct the original repair charge of $2,559.98 bringing the remaining balance
to $3,910.02 that would be
owed by the Watson’s. Then we would reduce that balance by an additional
$1,500.00 as a goodwill gesture. This would leave a balance of $2,410.02 to be
paid by the Watson’s. Whichever scenario is chosen, Mr. W[redacted] is to only deal
with myself as I will not have our employees subjected to his aggressive
behavior. I have a duty as an employer to protect our employees from abusive
encounters. Best regards,Mike R[redacted]General Manager

September 30, 2015RE: Dispute ID # [redacted]  Attention: Dispute Resolution ConsultantDear Sir orMadam:On Monday September 28th Honda Of SuperstitionSprings was contacted by Mr. [redacted] and made aware that he was unhappy withthe Honda Accord he had purchased in May of 2015. As a...

dealership we takecustomer service very seriously and instantly invited him into the dealershipto review his concerns and to see what we could do to help. As stated in hisletter, he came to the dealership Monday. In reviewing the original paperworkwe found that Mr. [redacted] purchased his 2015 Accord for $24,467.00. We offered topurchase his Accord for $22,500.00, which is within $73.00 dollars of “Retail”Kelley Blue Book. Any warranties etc were agreed to be cancelled and refunded aswell. Today we will still honor the offer of $22,500.00 topurchase the 2015 Accord. We will also cancel and refund 100% of the extended warranty,alarm, and paint protector in an effort to try and help Mr. [redacted] accomplishhis goal of purchasing a 2016 Honda Accord. Our Director of the InternetDepartment has already left a message with Mr. [redacted] and is awaiting his callback. Sincerely,[redacted]General Manager

To whom it may concern: As a major Honda dealership we are held to standards by the manufacturers that are designed to protect the consumer and to maintain an exemplary brand image. That being said there are many steps a Honda dealership must take when certifying a car. We do a 180 point inspection...

that vets out issues like structural damage etc. The vehicle in question passed this inspection. When this vehicle was purchased it did not show this vehicle to be a total loss. Also at the time of sale our dealership had a clear title issued by the state of Arizona that also did not show a total loss to the vehicle.  Of note is the fact that American Honda Finance Corporation which was the company that financed this vehicle cannot and will not finance a vehicle with a tainted title, they also must do their due diligence when processing an auto loan. This is an issue that was caused by CARFAX well after the vehicle was sold. Since we heard of this situation on Sunday the 4th of June, 2017 (three days ago) we have made every effort to help and investigate this matter on Ms. T[redacted] behalf. Since there are many records and data bases that CARFAX uses information from it cannot be obtained and or corrected over night. As a dealership we are doing everything possible to correct this issue and would request an extension for a definitive position from the dealership. The current Arizona Motor Vehicle records show this vehicles title is clean and has not been declared a (TOTAL LOSS). CARFAX is not the last word when dealing with an automobiles title etc, they are purely a tool that at times gives inaccurate information. Best regards, Mike R[redacted]

First of all I have spent nearly 2 months making time to take my brand new car to this dealership for hours and/or leaving it and driving a courtesy car with a huge cracked windshield, for several days and I am not going to return-I am thru wasting my time there and I don't trust the care my car would receive. Also, you want me to sit down with a "specialist" and go over things?  I would like to know where this specialist was the 2 months that I was taking my car there? Was one of these "specialist" the mechanic that told me, "I'd just use my cellphone, its' better?".  The fact that I put in the name of a business and press nearest location and it shows me something in W. Virginia or Canada AND doesn't give any AZ locations-should be of concern to HONDA-so much so that they would extensively investigate this with the makers of the navigation unit and contact me when they have an answer.

Dear Karina:We have read Mr. [redacted] response and would like to make it clear that we sincerely apologize for any mi[redacted]derstanding there may be between him and our dealership. That being said, Mr. [redacted] has not purchased a vehicle from the dealership and the dispute we are dealing with concerns an offer to sell and a rejection of that offer. He was not happy with the ultimate outcome because of the mileage he claims the dealership was trying to hide from him. Experience has shown me to not rely on a he said, she said conversation as there are never any winners when this happens. Instead we rely on the facts as we know them, part of these facts are based on Mr. [redacted] own comments. Mr. [redacted] commented in his previous note that it was clearly the dealership that disclosed the miles on the vehicle he'd made an offer on. The disclosure was submitted to Mr. [redacted] in writing. This follows company policy as well as state law which are both designed to prevent situations like this one from happening. Mr. [redacted] says the dealership refused to sell him a vehicle with less miles. Based on the profitably or lack there of, it is the right of the dealership to refuse an offer. That being said, we offered to sell Mr. [redacted] a "like" vehicle with no mileage on it in our last response. As far as flagging him somehow, this is not possible as nothing like this exists. As previously stated, we are truly sorry for this mi[redacted]derstanding and we will still offer to sell Mr. [redacted] a "like" vehicle at the agreed upon price with no mileage. Beyond this, there is nothing else we can do as dozens of times every month, in every dealership, offers are made and offers are not accepted.Thank you,Mike R[redacted]

To Whom it may concern (Complaint Resolutions):After interviewing the Managers involved with this negotiation we have found that the potential customer picked a 2016 Civic that had over 500 miles on the odometer. This particular vehicle was not a demonstrator vehicle. He was informed of the miles by...

our Manager and because of the miles was offered an extraordinary deal. Ultimately our potential customer requested an even larger discount which the dealership was not willing to give. He elected at this time not to purchase a vehicle from the dealership.As a good will gesture we would be happy to offer the same deal that the customer originally agreed upon a 2016 Civic of the same model with no miles. I would be happy to orchestrate this transaction myself and will place a call immediately to place this offer.Thank you,Mike R[redacted]General Manager

Dear Dispute Resolution:We have received your complaint for [redacted]. [redacted], ID#[redacted]. It is the practice of the dealership to cancel warranties immediately upon notice from our customers. This afternoon our Business Manager confirmed with Honda Care that this indeed has taken place. We were...

informed that Honda Care received the cancellation from us on 4/16/2015. American Honda Finance Corp cashed our check on 4/29/2015 and credited Ms. [redacted]'s account $850.00. This took place well over a year ago in accordance with our original agreement. The Agent from Honda Care has agreed to send the dealership documentation within the next two days which we will be happy to forward on to your agency. I am also enclosing the telephone number for Ms. [redacted] so she can speak with Honda Care directly at ###-###-#### and confirm that this was taken care of.Please feel free to contact me personally with any other concerns at ###-###-####.Sincerely,Mike R[redacted]General Manager

To whom it may concern,Mr. [redacted] (customer) vehicle was inspected for a transmission surge and bubbles on the dipstick at his request on October 31, 2014 on repair order number [redacted]. At that time the vehicle was inspected with the Honda Diagnostic System (HDS) special tool. Transmission data...

was interrogated according to diagnostic procedures outlined by Honda. The vehicle was test driven with the HDS tool in data record mode. During the test drive no Diagnostic Trouble Codes (DTC’s) came in. All shift parameters in the shift data list were within manufacturer’s specification. Shift time and intervals were also within specification and there was no shift flare or slipping noted. The fluid was exchanged solely and strictly in the interest of customer satisfaction and not for any problem or correction of any concern. This was done in the attempt to put the customer’s mind at ease about any concern with his fluid from the time of purchase and in no way was it an attempt to correct any condition. As for the bubbles on the dipstick, that condition occurs in normal operation that is why Honda’s fluid level check is done with the engine off, level surface and at operating temperature. A second test drive was performed with the service director, and general manager and this test drive concluded with the same result as the technician findings.It is our opinion that this vehicle operates normally without fault codes. Any one of the conditions that the customer has complained about would have brought up a code in the powertrain controller and turned on the malfunction indicator light. That condition was never encountered and we maintain the vehicle is operating normally. The customer had elected at the time of purchase to select a Silver coverage service agreement. This service agreement covers the powertrain as well as six other areas consisting of: Steering, Front Suspension, Brakes, Seals and Gaskets, Electrical and Air Conditioning. If a problem had existed in the transmission or any of the other covered components listed above we would have filed a claim with the service contract company and performed the repairs. That did not occur and we are required to abide by the rules of the contract that requires a verifiable condition exist prior to repairs. Should the customer wish to he may at his option surrender his benefits of the service agreement he purchased for a pro-rated refund to his lender or he may keep the service agreement and all of its benefits and terms and use it should it become necessary in the future.Honda of Superstition Springs regrets that Mr. [redacted] is not happy with the diagnostic outcome on his vehicle. We maintain that diagnostics were carried out professionally in accordance with Honda’s testing procedure to the best of our ability. Honda of Superstition Springs takes its responsibility to its customers very seriously and always maintains the highest level of concern for its customers.Regards,Honda of Superstition Springs