Honda World

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Good morning [redacted] , I did not receive a notification from Revdex.com letting me know that I had an open complaintPlease have the customer contact me today before 3pm orMonday-Thursday 9am to 6pm Thank you, [redacted] [redacted]

Hi [redacted] I would like to extend my deepest apology on behalf of Honda World in WestminsterPlease have [redacted] call and schedule an appointment to come in and speak with me directly so we can resolve the issueThank you, [redacted] L [redacted] Customer Relations ManagerDirect Line: [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Asking me to contact the dealership does not resolve my compliant or make an offerI contacted the dealership prior to my filing complaint & there was no resolution Regards, [redacted] ***

Please contact Customer Relation Manager to set up a time you are available to come in[redacted] * [redacted] Direct: [redacted]

Please contact [redacted] * [redacted] Customer Relations Manager [redacted]

To Whom it may concern:Below is the correspondence between myself and Mr [redacted] , the facts are also listed below, and an copy of the buyers order stating that the vehicle was purchased as is with no warranty expressed nor implied is attached.Fact number #1...Mr [redacted] purchased this year old vehicle with 113,miles "AS IS"; (see attached buyers order) with no warranty.Fact number #2...Mr [redacted] drove the vehicle 2,miles with a warning light on; after being advised not to, and ended up seizing the engine due to his negligence I received a call from Mr [redacted] stating he was driving his car home to Louisville from a trip and that an oil light/oil pressure light was coming onI advised him to get the car checked immediately and that he should not continue driving the carHe explained to me that the light had been coming on and off the whole tripHe called me later and explained to the that the car had stopped runningThe car was towed into our service department and was determined that the engine has seized up for lack of oil.Our position is that the engine problem was due to Mr [redacted] 's negligence, he purchased the vehicle As Is, we offered to do the repairs at our cost to him and he refused, elected to take it elsewhere, and any other future repairs or expenses are his responsibility not oursThanks, [redacted] Louisville Honda World#Swope AutoCenter DrLouisville, Ky 40299General Sales Manager- Pre Owned [redacted] [redacted] Louisville Honda World#Swope AutoCenter DrLouisville, Ky 40299General Sales Manager- Pre OwnedM:502-499-5040D:[email protected] us why here

Hi [redacted] I would like to extend my deepest apology on behalf of Honda World in WestminsterPlease have [redacted] call and schedule an appointment to come in and speak with me directly so we can resolve the issueThank you, [redacted] ** [redacted] Customer Relations ManagerDirect Line: 714)890-[redacted] @ochondaworld.com

I have been in contact with Mr [redacted] The information given was the information he requestedOur finance department has also contacted Mr [redacted] Please contact me [redacted] Customer Relations Manager

Please contact me as soon as you available[redacted]

We never received a compliant from our Customer on the service of his vehicleAt Honda World we truly Appreciate our Customers and would never perform the type of service our Customer son from Nashville is stating we did#We are responding to a complaint from someone that is not the Customer who brought the vehicle in for a repair#We here at Honda world feel that we have done our job properly and advised the customer that these repair are Recommended By American Honda to prevent Further damage and potential break down of the customer’s vehicle Per Honda owner’s manual it is recommended to replace the timing belt at miles or years whichever comes firstThis vehicle was at the extreme in age of a rubber belt, Years old The motor mounts were broken causing instability in the insecurity in the way the engine torques when accelerating, Other related items in the timing belt replacement were leaking causing a potential failure after the timing belt replacementIE: Water pump and Belt tensioner In our opinion if we were to let a customer leave in a vehicle with these needed repairs we would not properly be doing our JobOur Customers expect us to advise them of all needed repairs every time they visit our shop#We do discriminate any customer based on Age, Sex or NationalityWe have a large customer base of Senior Citizens and if we question each one on their ability to make these kind of decisions we would more than likely upset almost everyone of them #We have a Signed agreement when the vehicle was brought in with several notes each time we called the customerWe also has a signed agreement form the customer when he picked up his vehicle acknowledging he agreed with the transaction

Good Morning ,Thanks for your assistance the issue has been resolvedThanks

I was in contact with [redacted] the week before this letterHe is out of any warranty with us and he declined an extended service agreementI told him that we would replace the engine with a used one at our cost in the amount of $3,He told me that he did not have that kind of money right nowHe called me again yesterday explaining to me that the car had now locked up and was not able to driveHe asked again for any assistance and I just told him the same thing as I did a week agoI told him that I could look into a finance option for the repair through our service department and he had stated that he had already tried that [redacted] said that he could come up with $1,but that is all he hadI just simply reiterated what I had told him before that he was out of warranty and we would still honor fixing the car at our cost [redacted] Used Car Director

I would like to extend my deepest apology to Mr [redacted] and invite him to come to Honda World in Westminster so we can speak with him in personOur customer satisfaction is very important to us and we value his business he may call me to set up a timeThank you, [redacted] ** [redacted] Customer Relations ManagerDirect Line: 714)890-[redacted] @ochondaworld.com

[redacted] This complaint has been resolvedCustomer came and spoke with our manager and the issue was taken care ofThank you, [redacted] ** [redacted] Customer Relations ManagerDirect Line: 714)890-[redacted]

Customer is comparing aftermarket prices versus original Honda partsAs a Honda dealer we will be more than happy to price match any other competitor dealer who is quoting on original equipment parts and not aftermarket partsPlease contact our service department 714-890-

To Whom it may concern: We reach out to [redacted] , and in the spirit of goodwill we're going to fix the axle for herThanks, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I write you days when I found your correspondence in my junk mailI never heard from themNothing is resolved and I still want $from their overchargeThe issue is not resolved at allI have not heard a word from Honda World

Please contact me[redacted] * [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***