Honda World

Please contact *** *** Customer Relations Manager ***
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Please contact Customer Relations Manager *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference,
details of the offer I reviewed appear below.I did respond to the company they are stalling in their responses, I have text stating that they are working on it to allow more time which I feel is a stall tactic
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action
would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Their response was to call themWhen I called them, they told me to I had to call Honda directly. I advised I had done that already and they were aware of the situation. I had already submitted the paperwork Honda had requested to fix their error, on my own. Honda World then became snotty, saying "You aren't going to get a check, its going to the finance company anyway" I advised I knew and understood this but no one has received a check. They then quipped, "well, we've done our part" and there was nothing left for them to do. Still no apology or explanation for the "lost" cancelation paperwork on their end. After prodding, they said, sure, we will let you know how this could have happened, when we find out. By her tone I doubt she expects anyone to inform me. We all know what happened; the company and salesmen would have lost their huge commission for selling me an overpriced warranty had that cancelation been property submittedI did call Honda Finance later, they advised they would be refunding the money. However, I was told this in October by Honda World of Westminster yet neither my finance company nor I have seen any proof of a check to date. Regards,
*** ***

Please contact *** *** Customer Relations Manager*** ***

Hi *** I would like to extend my deepest apology on behalf of Honda World in WestminsterPlease have *** *** call and schedule an appointment to come in and speak with me directly so we can resolve the issue. Thank you, *** ** ***Customer Relations ManagerDirect Line: 714)890-8944***@ochondaworld.com

To whom it my concern:I’m very happy to inform you that the opportunity we had here at Honda World with *** ** *** has been resolved and he is completely satisfied with the resolution.The resolution was; I contacted ***, made arrangements for him to bring his vehicle in, made the repair per
his request, and return the vehicle cleaned and repaired.As always it is our goal to exceed our Customers expeditions; I’m extremely sorry that we didn’t do that for *** the first time.Thanks and have a great day,*** ** ***Vice President/General Manager#Honda World***@louisvillehondaworld.com*** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to compliant ID ***, and have determined that this proposed action would not resolve my compliant. For your reference, details of the offer I reviewed appear below. On 3/27/I purchased a vehicle (Vin # ***) from Honda World Westminster located at Beach Blvd, Westminster, California Prior to purchasing the vehicle I communicated with *** *** via text and emailI was quoted a purchase price of $34,However, during the purchasing process I was told by *** *** that the car had two "packages" installed on itThe cost of each package was $When I adamantly decline these packages I was then told that the car could not be purchased without the packagesMr*** stated, “you cannot purchase this car without these packages”Again, I asked that the packages be removed and I was told that all the cars on the lot and showroom included the same packagesOnce again, Mr*** stated that this is standard practice, these packages come with the car and you cannot purchase this car without them.On 3/28/I called American Honda Motor Company in Torrance, CA to confirm the above and learned that the "packages" are optional and not mandatory to purchase a vehicle.On 3/28/I left a voice mail for the General Manager, *** ***, of Honda World Westminster requesting a return call regarding this matter.On 3/30/I met with *** *** (representative of Honda World) to discuss this matter but we were unable to come to a resolutionAlso, I learned that the items sold to me in the "packages" (anti-theft deterrent, door guards, tire replacement for $each, free oil change for two years, and free roadside services) are free and that I was fraudulently sold these items.I am requesting an investigation of this matter as I believe the representatives of Honda World were dishonest, committed fraud and coercionI am also requesting a refund of $for the two "packages" that I was forced into purchasing. Sincerely,
*** *** ***
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*** *** ** ***
*** *** * ***
Regards,
*** ***

Hi *** I would like to extend my deepest apology on behalf of Honda World in WestminsterPlease have *** *** call and schedule an appointment to come in and speak with me directly so we can resolve the issue. Thank
you, *** ** ***Customer Relations ManagerDirect Line: 714)890-8944***@ochondaworld.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me The vehicle has not repeated the issue, and therefore I will not need to bring it in, however, this resolution is satisfactory and I will consider the complaint resolved
Regards,
*** ***

Revdex.com:
This is regarding Complaint-ID: ***My complaint is not resolved yetCar dealership sent me the information related to theft deterrent programBut when I called
the Allstate insurance company to see if my car is under that program or not, Allstate insurance company told me that my car is not under that programSo the issue is not resolved yet.Please reopen my complaint.Thanks,***

Please contact me as soon as your available.*** *** Customer Relations Manager ***

I would like to extend my deepest apology to Mr*** and invite him to come to Honda World in Westminster so we can speak with him in personOur customer satisfaction is very important to us and we value his business he may call me to set up a time. Thank you,
*** ** ***Customer Relations ManagerDirect Line: 714)890-8944***@ochondaworld.com

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint No resolution has been reached and they still have not given a full refund of the down payment made
Regards,
*** ***

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*** *** To whom it my concern: I’m very happy to inform you that the opportunity we had here at Honda World with *** ** *** has been resolved and she is completely satisfied with the
resolutionThe resolution was; we contacted ***, made arrangements to pick up her car, made the repair per her request, and return the vehicle cleaned and repairedAs always it is our goal to exceed our Customers expeditions; I’m extremely sorry that we didn’t do that for *** ** *** the first timeThanks and have a great day, *** ** *** Vice President/General Manager #Honda World ***
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Revdex.com:
I have reviewed the response made by the business in reference to *** ** *** and find that this resolution would be satisfactory to me A refund of the total purchase price is satisfactory I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom it mat concern: At Honda world it's our goal to take care of our Customers, and to do the right thing even if we didn't do anything wrongSo in the spirit of goodwill...I've agreed to issue a check for $to Stephanie Hinton so that we can continue a great business relationship in
the futureI've personally spoke to Stephanie, she a very nice and understanding person, and she reassured me that she is now completely satisfied. Sincerely, *** ** ***
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To whom it may concern:Our original response was true and accurate; additionally our car wash is brushless and incapable of makingthose types of swirl marks. In addition...Our car wash machine washes approximately vehicles per day, and we have never had a complaint of this nature. However...In the spirit of goodwill ; we’d be happy to have our detail department take alook at the vehicle and give the gentlemen a quote at our cost. Thanks,*** ***

Please contact me so that I can provide you with a receipt which will show as the credit we have refunded to the account***