Houston Chronicle

Erica Grieder is obviously the type of whiny, liberal sheep that gets away with portraying their b[censored] hurt ways against Trump and Republicans. Her latest “[censored]peace” entails the drive for the left to still stay that voting with an ID is racists, Trumps fault and a ploy of the Republicans when it is simply how the world is and should be. This Baiter should go to Georgia and work with Abrams or better yet, over to California where because of her fellow democrats policies, have killed basic daily life for them, Hence why the smart ones are moving out! Stop allowing this BS to be spread by these sheep…

When we first lived in Houston we subscribed to the Houston Chronicle, then an afternoon newspaper. There was once, also, the Houston Post which was a morning paper. It was "absorbed" and then there was one Houston newspaper -- the morning Houston Chronicle.

Now, it appears history has repeated itself. Now delivery is, at best, sporatic and it seems the "old Houston Chronicle" has turned back into an afternoon paper -- FOR WHICH I HAVE NO USE.

I want everyone to know I went into the Walmart in Crosby on 2100 was confronted by the person who stated he represented the Houston chronicle for new subscriber he ask that I signed a ticket to win money and I was given a Walmart $20,00 gift card. I completed by application for the services I paid for the first year subscription but this is the killing part the person did not tell me that the card would be associate to banking information. So I use the card on to day 3-24-21 so I decided as usual to check my account bamm! There was this Walmart gift card charged to my debit card. So to be aware of those person who stated that are representing the Houston chronicle I know I will have to go through a lot of red tape to cancel my subscription and request my monies back...

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me From: [redacted] [ [redacted] ] Sent: Wednesday, March 25, 12:PM To: drteam Subject: Claim [redacted] [redacted] from the Chronicle called me yesterday to assure me they will stop delivery of the [redacted] ***Thank you, [redacted]

Revdex.com: I just checked my Chronicle account online and it does not reflect that any corrections have been made I attempted to call Angie at the two phone numbers which she included in her response and I left her a voice mailThese are the same phone numbers that I've been trying to reach her at for the last weeksI have not received a call back from herRegards,***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, And again you charged me twice and then when I called to advise the customer service rep I was paid off until the end of March and she canceled it at the beginning the first week of March I don't think that's fair

[redacted] ***,My apologies your delivery service has not been resolved I am currently working with the field manager to get your service corrected Details to follow.Thank, you, [redacted]

Mr***,My apologies for the misrepresentation, after reviewing your account I have refunded your credit card ending in MasterCard ***, $ If you have any questions/concerns my contact number is [redacted] .Thank you,Angie [redacted]

I filed a complaint with the Revdex.com concerning the Houston Chronicle last yearI had subscribed to their newspaper under a special rate that they had advertisedA few months into my subscription the Chronicle began incorrectly charging a higher rate for my subscriptionI called them several times and after waiting on hold for minutes to an hour each time, the customer service reps assured me they had corrected the overcharges; however these corrections never really occurredAfter filing a complaint with the Revdex.com, Angie with the Houston Chronicle contacted me immediately and corrected the overcharges and issued me a refundShe told me that my subscription was paid up through January 31, and starting February 1st, I would be charged $1.50/week for my subscription indefinitelyShe also told me if I had any problems in the future, I could contact her and she would help me outOn January 25th, I checked my Chronicle account online and it showed that I didn't own anything at that timeOne week later On February 1st, I checked my account online and it showed that I owed $($3.37/week) and it was due January 7thI emailed Angie and asked her to help correct my accountI also called her several times during that week and left her messages to call me, but I have not heard back from herI sent her another email on February 7th and still have not received a replyI don't really want to call the Chronicle's customer service number only to wait on hold for a long time and to be lied to about having my account corrected.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I want my account corrected to show that I should be paying $1.50/week and my bill adjusted so that it shows I didn't owe anything before February 1stI would like to receive an email from the Chronicle confirming my $1.50/week rate and also stating if and when this rate will change

Mr [redacted] I wanted to confirm that the issues you were having with your account and not being able to login has been resolved I see a payment of $was processed on 11/25/ Again please accept my apologies that this took a little time to resolve.Thank you , [redacted]

Ms [redacted] ,Sorry I was not able to speak with you regarding your account, I did leave a message to return my call to discuss further I did process additional refund of $back to your [redacted] card ending in [redacted] giving you a total refund of $as per your request My direct number is [redacted] Sincerely,Angie [redacted]

We have been in contact for the past several weeks regarding your delivery issuesI apologize we didn't have an immediate fix but our communication was open and I was aware that we were making progressAs I spoke with MrEhlinger regarding showing our good faith, I didn't place a credit on your account, I placed a refund for you to show you our sincerity regarding your issue and our commitment to improving the situationYou have received a credit for every complaint you have filed and we fully understand it's not about restitution for the issues, but actually eliminating the problems altogetherI apologize that we upset you to the point of feeling the need to file a Revdex.com complaint even as we continued to be in constant communication and worked to resolve the issues and I understand your frustrationsWe will continue to work to improve and resolve the issue regarding your delivery Please contact us directly should you encounter issues again, Dave W [redacted] Vice President, Distribution- [redacted] Dennis G [redacted] Director Customer Services- [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, The newspapers are for now making it into MY yard But I keep getting emails on articles at least times a day!!!!!!!! SAD!!!

This complaint has been escalated to the heads of our advertising division and they have previously been in contact with this customerWe will advise and update once I have received the information back on proceeding with this complaint

[redacted] ,Your account [redacted] is due to renew on 3/15/15, would like for me to cancel at that time? May I ask why you want to cancel, I would like to keep you as a subscriber My contact number is [redacted] .Thank you, Angie H [redacted]

[redacted] ,Please accept my apology that your paper never started after multiple requestsI have processed a full refund of $back to your credit cardI would like an opportunity to win you back as a subscriber and get your Wednesday & Sunday papers delivered to your residenceIf interested I can be reached at [redacted] If you have additional questions or concerns please contact me as well.Thank you, [redacted]

Thank you for your recent inquiry regarding your billingWe apologize for any confusion you encountered and we are happy to assist you with any questions or issues you may have in the future As of this morning we have explained the charges you incurred including the rate increase and premium issues you receivedAs a valued customer you are still on a discounted rate and we thank you for choosing us your resource for your news and community updatesShould you have any questions in the future please contact us at [redacted] or by emailing us at [redacted] Thank you

Mr [redacted] Sorry you have been experiencing login issues to you Houston Chronicle account We sent a password re-set link to your email address Please confirm you were able to login and the issue has been resolved.Thank you, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10596672, and find that this resolution would be satisfactory to me I would like to say that the representative that I spoke with, Ms***, was very thorough in explaining the chargesI am however very disappointed that the rate for the newspaper is so highAs a senior citizen of years on a fixed income the Chronicle should still honor a senior citizen discount which they no longer offer

[redacted] ,I'm glad to hear you are getting the [redacted] for your area, I do know there was a shortage on ads for your area yesterday, I did not receive mine as well Here is my email address for future questions/concerns, [redacted] Thank you, [redacted]