Houston Chronicle

Ms. [redacted],My apologies for the poor delivery service for you and your neighbors.  I have escalated your issue to Mike [redacted] (zone manager) who will be following up with you today to resolve. If you have any questions/concerns please contact me directly at 713.362.3305.Sincerely,Angie...

[redacted]

Mr.[redacted],My apologies your vacation pack still has not been delivered.  I have escalated your issue to the field and area manager to get those papers delivered immediately.  If you have additional questions please call me at 73.362.3305.Sincerely,Angie H[redacted]

[redacted]My apologies for the misrepresentation regarding your subscription.  I have cancelled your service and issued a refund.Sincerely,Angie H[redacted]

Mr. [redacted]After reviewing your account I do see there was a rate increase which I reduced you back down to $2.00 week. I have also processed your refund in the amount of $40.00 which will be submitted back to your credit card on Friday, March 24th.  In regards to the ads, those are purchased by...

zip code from the retailers.  I would make a complaint to the retailer to have the ads put back in your area.  I deal with the same issue.  Questions please let me know.Sincerely,Angie H[redacted]

Mr. [redacted],I am very sorry for the issues you were having with the [redacted] application and I certainly don't want you paying for something you were able to use.  I have removed the balance of $64.95 off of your account.  I would like to assist in resolving this and hopefully win back your...

services. My contact number is ###-###-####.Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Saturday, March 14, 2015 8:30 PM To: drteam Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]   This complaint has not been resolved. They have not issued a refund
Regards,

Hi Stacey,I attempted to contact you direct but got your voicemail.  I have placed a $25.00 credit on the account to extend to 3/12/2017.  I have also forwarded your delivery concerns to our executive delivery team for immediate contact.  I will also follow up with to ensure that your...

were contacted.Thank youDeirdre [redacted]Houston Chronicle Support Team

[redacted]I understand that you spoke with one of the administrators here and they are having a complete paper delivered to you today.  You were provided a direct contact number should you have future issues with your delivery.We do apologize for any inconvenience this has caused you.Thank you,Deirdre B[redacted]Houston Chronicle Support Team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Friday, January 06, 2017 9:47 AM Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]Just to make sure you are aware, there still has been no paper delivered today, even after 2 phone complaints.  The "guaranteed delivery time" is 5:30 AM which rarely happens.  If they actually deliver the paper, it usually happens at 6:15 AM.  This gives a whole new meaning to incompetence.Thanks,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would try to remediate the problem which still is not being addressed.  Repayment of moneyreceived is certainly a step but the underlying billing problem still remains.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
From: [redacted] Sent: Monday, December 19, 2016 7:34 AM To: drteam <[email protected]> Subject: Re: You have a New Message from Revdex.com Regarding Complaint #[redacted]   The chronicle did not have a courier for our area, so our route was handled by another guy that did it after he completed his own route, so out paper came at 7:30 instead of 5:30.  It appears that we now have some assigned to our route but I am withholding my opinion for a bit longer.  Sunday's never shown up until I complained at 10 am.   Thanks, [redacted]

[redacted]If you receive any type of invoice from the Houston Chronicle please contact me at [redacted] or [redacted]  As I mentioned on my previous response I did remove the balance from account [redacted]. I also emailed you written confirmation that the balance was removed and no future billing would take place.Sincerely,Angie H[redacted]

[redacted],Please contact me at your earliest convenience to discuss the 2 Houston Chronicle accounts I was able to pull under your current residence.  My direct number is [redacted].Thank you,[redacted]

[redacted], We reviewed your account, based on the call that came in to Subscriber Services Call Center this morning, the balance was cleared as the original charge was declined.  This was an order that came in through a vendor services.  The account is closed and we have sent an...

email to the field distributors to ensure no papers are delivered to your home address.   We apologize for any inconvenience this may have caused you.   Thank you,Judith V[redacted]
[redacted]
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This complaint has been escalated to the heads of our advertising division and they have previously been in contact with this customer. We will advise and update once I have received the information back on proceeding with this complaint.

Mr.**,I will email you a written explanation about your one year subscription and the future premium issues for 2016.Sincerely,Angie H[redacted]

[redacted],
My sincerest apologies for the repeat issues you've encountered over our [redacted] publication. I have personally been in contact with our distribution team regarding our inability to handle your request. It is important to me that we resolve your issue once and for all. I am going to be following up with the distribution team and it's management to ensure we permanently handle the issue. In the meantime please keep my information and contact me directly with any concerns you may have, I am here to help you in any way possible. My direct line is [redacted] and my email is [redacted]. Please don't hesitate to contact me.
 
[redacted]  *  [redacted]

[redacted]I have opted you out for the premium issues and refunded you the $18.00 back to your [redacted] you were charged for in error. My apologies for the billing error.Sincerely,Angie H[redacted]

Mr. [redacted],Please accept my apology for the billing error that was processed on your account.  I have adjusted your account and refunded your credit card $25.00.  I know your account has been stopped but I would like to get you back as a subscriber.  My phone number is...

[redacted]Thank you,[redacted]

I apologize about the issues you had with our customer service department. I do see where your payments have applied and from the system it appears that the majority of your payments have been by wire transfer. This is causing a posting delay and impacting the account. I would like to discuss the...

interaction with you and as well work to resolve the issue with your payment posting delays. Can you please call me at 713 362 6347 so I can help you?
I will be in the office all day tomorrow with meetings sporadically throughout the day. You can also email me at [redacted] and let me know the best time to reach you.
We will get this problem resolved for you.    
 
[redacted]
Customer Service Director
Houston Chronicle