Houston Chronicle

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  A manager contacted me right away and resolved all the issues.  Thanks so much for your help!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

I filed a complaint with the Revdex.com concerning the Houston Chronicle last year. I had subscribed to their newspaper under a special rate that they had advertised. A few months into my subscription the Chronicle began incorrectly charging a higher rate for my subscription. I called them several times and after waiting on hold for 30 minutes to an hour each time, the customer service reps assured me they had corrected the overcharges; however these corrections never really occurred. After filing a complaint with the Revdex.com, Angie with the Houston Chronicle contacted me immediately and corrected the overcharges and issued me a refund. She told me that my subscription was paid up through January 31, 2015 and starting February 1st, I would be charged $1.50/week for my subscription indefinitely. She also told me if I had any problems in the future, I could contact her and she would help me out. On January 25th, I checked my Chronicle account online and it showed that I didn't own anything at that time. One week later On February 1st, I checked my account online and it showed that I owed $26.95 ($3.37/week) and it was due January 7th. I emailed Angie and asked her to help correct my account. I also called her several times during that week and left her messages to call me, but I have not heard back from her. I sent her another email on February 7th and still have not received a reply. I don't really want to call the Chronicle's customer service number only to wait on hold for a long time and to be lied to about having my account corrected.TranslateDesired Settlement / OutcomeDesired Settlement:selectDesired Outcome:I want my account corrected to show that I should be paying $1.50/week and my bill adjusted so that it shows I didn't owe anything before February 1st. I would like to receive an email from the Chronicle confirming my $1.50/week rate and also stating if and when this rate will change.

Mr. [redacted],My apologies for the misrepresentation, after reviewing your account I have refunded your credit card ending in MasterCard [redacted], $22.10.  If you have any questions/concerns my contact number is [redacted].Thank you,Angie [redacted]

Ms. [redacted], We
are sorry to hear that you are still having problems with your home delivery. Your account
has been credited and is paid through 03/01/15.  W have notified the carrier of this delivery issue, and have forward your complaint to the Area Manager, General Manager and District Manager so that they too are aware of the delivery issues you are experiencing. We will be working on getting this resolved.

Mr. [redacted]My apologies for the poor delivery service. I have escalated your complaint to the field to ensure the paper is delivered on a daily basis.  I have also credited your account 1 month due to the missed papers.  I did request that the field managers contact you with resolution of...

your concerns.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response. ...

If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.

Mr. [redacted],My apologies for the poor delivery service.  I have escalated your complaint to our circulation director for resolution.  You are currently in an area where they are several down routes, good news is the Houston Chronicle and the district managers are filling those routes to...

ensure everyone receives their paper.  I have applied a 2 month credit to your account.  If you have additional questions please contact me at [redacted]Sincerely,Angie H[redacted]

[redacted],We sincerely apologize about the delivery issues you have experienced. There obviously has been a problem with communication in order to service your residence as your service is in no way being affected by personal bipartisanship. We have contacted the distributor regarding the...

failure to correctly start your account and will see to it that your service is improved immediately. Additionally, we are applying credit back to the start of your account (12/13/15) so that you pay for only the services you receive. It is our full intention to repair your delivery and provide you the service you deserve. If you have any questions please contact me directly at 713 [redacted]. Dennis G[redacted]Director of Home Delivery Houston Chronicle

[redacted]You have been opted out for future premium issues and credited on your Houston Chronicle account for those charges. I have also waived the bill fee which extends out your renewal date to 1/29/17.Sincerely,Angie H[redacted]

[redacted]You were opted out of the Texas [redacted] on 9/11/16, so you avoided the charges for the magazine.  However there was an error when opting you out, the account was switched to print edition at full rate.  I have credited the account the entire $44.00 in...

order to refund back to you.  Please allow 5-10 days for your refund to be received.  We apologize for the inconvenience this has caused you.Thank you,[redacted]
[redacted]

[A default letter is provided here which indicates your acceptance of the...

business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would almost be satisfactory to me.  We are still having issues with this particular driver gunning his engine and am addressing it with our local police.  His muffler was replaced and for that we are grateful.  Now if he would just idle and not rev his engine, our peace would not be disturbed.  This is our ultimate goal - peaceful sleep, no disturbing the peace.Thank you,[redacted]

[redacted],Please accept my apology that your paper never started after multiple requests. I have processed a full refund of $20.96 back to your credit card. I would like an opportunity to win you back as a subscriber and get your Wednesday & Sunday papers delivered to your residence. If...

interested I can be reached at [redacted]. If you have additional questions or concerns please contact me as well.Thank you,[redacted]

Ms. [redacted]It was a pleasure speaking with you.  Again I have escalated your account to the field managers to ensure your paper is delivered daily and on time.  I will email you confirmation of your credits I applied for the delivery issues and vacation request. Again my apologies for the...

poor delivery service.Sincerely,Angie H[redacted]

Ms. [redacted]I am reviewing your account and will personally follow-up to discuss the charges.  If I'm unable to speak with you my contact information is as follows, angie.h[redacted]@chron.com.Sincerely,Angie H[redacted]

Thank you for your reply. We were trying to reach you in regards to your claim of previously making a cancellation request. As previously stated we have no record of a phone call from your listed phone on the account requesting to end your subscription. That's why we had requested to speak with you for the possibility of you calling from another phone # and knowing the exact date to which you claimed to have called. At this point the subscription is ended and cancelled per your request. We are applying a refund request in the amount of 20.00 in a show of good faith and compensation for the issues you previously dealt with.
We apologize that you wish to end your subscription and thank you for the opportunity serve you.

Ms. Taylor,My apologies for the poor delivery service you are currently experiencing.  I understand you have spoken with Joe [redacted] who assured you the delivery service would improve going forward.  You were also told Wednesday's paper would be delivered with Thursday's...

delivery.  The distributor will follow-up and make sure the paper delivery is corrected moving forward.  Any questions/concerns you may contact us at 713.362.7211.Sincerely,Angie [redacted]

We have made 3 attempts to reach you to discuss the details of your complaint without success. We have left messages for you via phone and as well through the Revdex.com complaint you filed and still have not have heard back from you. Please contact us as soon as possible so we can bring this matter to a close.
You can reach us through our customer service line [redacted] or via email at [redacted].
Thank you

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
We have not received a paper since 3/5 and have called to report it. A previous complaint was filed with Revdex.com and we received a call from the chronicle telling us the issue was resolved. It was not. We have yet to receive a paper.Receive a paper or refund if they no longer deliver in our area.
Regards,

[A...

default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.