Houston Chronicle

Mr. [redacted],After reviewing your account I do see multiple delivery complaints.  Please contact me at your earliest convenience to discuss further, my contact number is 713.362.3305.Sincerely,Angie H[redacted]

[redacted]My apologies you were not notified of the rate increase.  I did reduce your rate to $5.00 week, $20.00 every 4 weeks.  I also opted you out for the premium issues and credited you for the previous premium charges. With the credits I applied that extends your renewal date to...

12/28/16, at that time is when your deduction will be $20.00 every 4 weeks.  If you have additional questions you can reach me at [redacted]Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business...

in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Mr. [redacted],My apologies for the time you spent to trying to resolve the billing issues.  I have reviewed both accounts and removed the balances, $9.05 & $12.95. Both accounts are closed per your request. If you need additional information please don't hesitate to contact me at...

713.362.3305.Sincerely,Angie [redacted]

Ms. [redacted],I did remove the bill fee from your account since you are now on EZ-pay.  Unfortunately the Houston Chronicle does bill 10 days in advance for the EZ-Pay.  If you have additional questions/concerns please reach me at angie.[redacted]@chron.comSincerely,Angie [redacted]

[redacted]My apologies that the postcard you received in the mail was misleading in terms of the start up fee, I did credit your account for the fee of $7.95.  I also emailed your delivery information out to the field manager to have your Sunday paper delivered today.  If you have any...

additional questions please contact me at 713.362.3305.Sincerely,Angie H[redacted]

Our advertising department is still in attempts to resolve this complaint. In regards to the previous answer, we did not fail to meet with the complainant as requested.
We are attempting to reach the complainant and schedule a meeting to resolve the dispute.
Thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution would be satisfactory to me.  Thank you very much for your assistance in this matter. I will wait & see if & when the refunds comes about, Thanks again.

We sincerely apologize for the inconvenience and issues you have encountered with your delivery. Our field managers are aware of the ongoing problem the urgency of the matter to make it stop. We regret that you service has been so poor that you had to file a Revdex.com complaint and we have every...

intention of resolving this matter for you.
If you have any future issue please contact me directly and I will see to it that the issue is resolved as quickly as possible.
Dennis G[redacted]
Customer Service Director
Houston Chronicle Media Group
 
801 Texas Ave.
Houston, Texas 77002
 
Office  |  [redacted]
Fax       |  [redacted]
Email   |  [redacted]

Ms. B[redacted],Please accept my apologies for the misrepresentation by the Houston Chronicle solicitor.  Please contact me at your earliest convenience to discuss this further so I can process your $70.00 refund.  My contact number is 713.[redacted]Thank you,Angie H[redacted]