Houston Chronicle

Ms. [redacted]Thank you for providing me with your banking information/charges/dates. I am working with Finance to get these charges to stop immediately. I am very sorry it took having to write a complaint to the Revdex.com to get this resolved. You will be hearing back from me with 24 hours with a...

resolution. My contact number is [redacted]Sincerely,Angie [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I am awaiting a response from [redacted] at the Houston Chronicle per her request.

Ms. [redacted],My apologies your issue has not been resolved.  Cecelia [redacted] retired from the Houston Chronicle back in December.  I am reviewing your account and I will refund you the $30.00 you paid for the Sunday paper. I am concerned that I have not been able to locate an account that...

would have been set-up through the school program especially if your being deducted for that paper  from your payroll check.  Please contact me at angie.[redacted]@chron.com to discuss further.  Sincerely,Angie [redacted]

Mr. [redacted]I attempted to contact your and left you a voice message.  We are sorry to hear that you are still not receiving your delivery.  We have alerted the District Manager to contact your to let you know if you will receive delivery.  I have also credited the account to the...

full $48.00 and requested that it get started Wednesday 8/10.Thank you Deirdre [redacted]Houston Chronicle Support Team.

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.

Good Morning [redacted], I just want to confirm the conversation had this morning between you and I.  I apologize for any issues that you had with your home delivery.  Your account has been credited and a refund in the amount of $68.81 will be credited back to the credit card ending in...

#[redacted].  Please allow 3-5 days for the refund.We will follow up with you around that time to ensure the refund has been received. Thank you for your business,Deirdre [redacted]Customer Service SupervisorThe Houston Chronicle.

We apologize for the issues you have encountered with your subscription. We reached out to you yesterday to discuss the matter and left you a voice mail. Currently we are pulling the start order verification to determine exactly what you agreed to at the time of your sign up. We have...

processed your request to cancel the subscription and will attempt to reach you again for the details of your complaint.
 
Please call us back at 713 362 [redacted] so we can bring this issue to a close.
 
Thank you,
[redacted]
Customer Service Director/ Houston Chronicle/ [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
AND, Angie, I thank you very much for your help!Regards,[redacted]

Ms.  [redacted],As I mentioned on your account the renewal date is 4/19/15.  I will contact you Monday to discuss what you are viewing online and make sure its the same I see on your account. Look forward to talking with you then.Thanks,Angie [redacted]

[redacted],My apologies your delivery service has not been resolved.  I am currently working with the field manager to get your service corrected.  Details to follow.Thank, you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
From: [redacted] [[redacted]]  Sent: Wednesday, March 25, 2015 12:39 PM To: drteam Subject: Claim [redacted]   [redacted] from the Chronicle called me yesterday to assure me they will stop delivery of the [redacted]. Thank you, [redacted]

Ms. [redacted]My apologies for the poor delivery service.  After reviewing your account I see you have cancelled your service.  I have escalated to the field to get this corrected and I would like to "win you back" as a subscriber.  Please contact me (713.362.3305) at your earliest...

convenience to discuss further. I will also attempt to call as well.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint [redacted] and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Just days ago received another bill in the amount of $16. I would like to know for what exactly? For a split second, while opening the envelope I thought it may be an apology for the horrible service I've received for months and maybe even a promise to get my delivery back on track for good...wishful thinking on my part. A representative named [redacted] left me a message to call him Monday. Both me and my [redacted] have tried to contact him by leaving messages and he still has yet to return our calls...today is Thursday! The HC stated that they credited my account but that was not a regular occurrence. Most of the time, it would never happen like they said it would. Even still, the $2 (2 papers @ $1 each) credit does not compare to my out of pocket expense of $5 per week (2 papers @ $2.50) that I had to pay at various locations to purchase it even though I paid the Houston Chronicle IN FULL to receive it for much less than that. Bottom line is, I paid for a service that I did not receive for months and additionally, I am out of pocket more than double the agreed upon weekly rate. Yes, my papers were delivered the last two weeks. This is the first time this has happened in many, many months. I feel it only happened because I filed this complaint. I am not confident that it will continue once this complaint is closed.
Regards,[redacted]

[redacted]After reviewing your account I see [redacted] spoke with you in regards to your billing concerns. Your account was adjusted to honor what was promised to you. My apologies you had to submit a Revdex.com complaint to get your voice heard.  If I can be of any assistance going forward please...

contact me at [redacted]Sincerely,Angie H[redacted]

[redacted]My apologies for the billing error. I have removed the balance from your account and processed a refund totaling $21.70. You will receive your refund with 2-4 weeks.  Any questions please contact me at [email protected],Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Although I have not yet received the newspapers, it appears that the level of this problem has finally reached someone in authority who will be able to correct the problem.  It would be my preference to keep this file/complaint open until the delivery problem is corrected.  Thank you.

Mr. Murdoch,
I'm sorry you are canceling your service due to poor delivery.  I stopped your paper immediately and refunded your credit card on file for $12.00.
Sincerely,
[redacted] Honerkamp

Mr. [redacted], My apologies for the poor delivery service you have been experiencing lately.  I understand you spoke to Mike Hicks today who assured you your delivery would improve immediately, a paper was delivered today unfortunately it was a Thursday paper and not Wednesday which you...

were ok with.  Shelley (district manager) will confirm delivery this Sunday, September 6th.  I have applied a 1 week credit on your account for the missed deliveries.  Thank you for being a longtime loyal subscriber to the Houston Chronicle. Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Ms. H[redacted] couldn't have been nicer to talk with and took care of everything.