Houston Chronicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed
action would not resolve my complaint
It is not resolved. No offer was made from the Chronicle. I did not receive the Sunday paper on December 14th. Please reopen. My computer has been down for several days*** *** ***
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
From: *** *** *** Sent: Tuesday, May 05, 1:PM To: drteam Subject: Complaint #*** They threw the paper on April and this past Saturday, May 2nd *** *** ***
Regards,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
I do not wish to make any further calls to the Houston Chronicle in regards to papers that are not delivered to my home. It is not my responsiblility as a customer to have to call and remind this company that my paid subscription is not being delivered. That being said, if I again begin to experience inconsistencies, I will not be contacting ***, ***, or anyone in customer service at the Houston Chronicle office. I will immediately terminate my subscription permanently and forego any further headaches
Thank you,
*** ***

Ms***,My apologies that this unpaid balance was sent to a collector. I have removed the balance on the account and no other monies is due If you have any additional questions/concerns I can be reached at ***.Thanks,Angie ***

Ms***,Please accept my apologies that this was not taken care of after multiple phone callsI can assure you I will get this resolved ASAPPlease call me at your earliest convenience to discuss furtherMy direct number is ***Thanks,*** ***

We sincerely apologize for the issues you have experienced in the placement of your deliveriesWe have reached out to the field sharing your concerns and dissatisfaction in the matter and the amount of time this has impacted youThe district manager is involved and the carrier has
received the appropriate feedback and direction to resolve this matter for youWe take your feedback seriously and will work to ensure you are completely satisfied
Should you have any future issues please feel free to contact us directly to expedite your concerns and we will handle them as quickly as possible
Thank you-

Mr***,
We have reviewed your complaint and waived the start up feeIt is our policy to do so when these items are brought to our attention so I am following up with the staff member you dealt with that didn't handle thisRegarding your claims of advertising, I would ask that you send
in a copy of the post card you received to verify the information listed on it regarding our schedule of fees. We have disclosed all relative fees on our advertisements through mail, vendors and kiosk for over months now and I would like to review the offer you received both front and back to confirm the date of publication. Please scan it and send it to *** noting Revdex.com review in the subject, or you can fax it to us at *** *** ***Please send it to the attention of *** ***, *** ** ***I apologize for the issues you encountered and have resolved the issue per your request
I am here to assist you should you have any issues in the future
Thank you,
*** ***
Call Center Director
Houston Chronicle Media Group
*** *** ***
*** *** ***
Office | ***
Fax | ***
Email | ***

***,I was reviewing your account, first please accept my apology that you have never received a paper since the start of your subscription dated 12/28/14. I have credited your account for the missed papers and have also escalated this to the district manager to correctI left you a
message to return my call at ***. Please call at your earliest. Thanks,*** ***

*** ***,My apologies that the paper continued after you had mail a letter asking that the services stop ASAPI did clear the balance on account *** effective 1/29/in the amount of $The balance is at zero and no monies are due, that account was also closed effective 10/13/If
you have any other concerns please contact me at ***.thank you, Angie H***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me Ms *** was very nice and easy to work with and she resolved the issues completely. I hope they can resolve their problem with the "contract service" that handles their customer contacts.*** * *** ***

As of 5/we made several attempts to reach you regarding the issueWe will verify that delivery ceases as requested and follow up for the next weeks to ensure we have honored your request. In the meantime, the distributor reached out to you via email as well for any follow up and concern, a copy has been attached
Wed 5/6/8:AM
*** ***,
My name is *** *** and I am overseeing the distribution center responsible for circulation in your areaI have spoken to the carrier that delivers to your neighborhood and he has assured me that there will be no further deliveries to your addressI will have verification done for non-delivery to your addressIf you have any questions or any further issues please do not hesitate to contact me
*** ***
***

Ms***,My apologies regarding the billing issue with your account. When you had processed the original Revdex.com complaint dated 12/15/it was due to a rate increase which I reduced back to the $week and processed a refund in the amount of $17.50. Dated 1/25/another rate increase was processed on your account at $week I reduced that back to the $week. I would like to speak with you personally regarding your account, please call me at *** or *** I also left you a message to return my call as wellAgain please contact me at your earliest convenience.Thank you,Angie ***

Mr& Mrs***,My apologies for the poor customer service you received, I will look into this and get corrected. I also appreciate you giving us another try, going forward any questions./concerns you may have please contact me at ***. AS promised I adjusted your rate
to $week or $every weeks. The balance of $was removed with a revised renewal date of 4/1/15.Thank you,Angie ***

*** ***,My apologies after multiple requests and the paper is still being thrown in your yard without your approvalI have contacted the field manager, district manager & the home delivery director to make sure delivery has stopped immediatelyIf you need to contact me personally for any additional questions please call me at ***sincerely,*** ***

We are attempting to follow up on your recent complaint and confirm that your issues have been fully addressed and resolved since the last update from April 22ndWe immediately contacted the field distribution team and shared your requests for specific delivery instructionsPlease let us know if we have been able to improve and handle the issue for you
Thank you

[A default
letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meMoving forward, I would like to know how the Houston Chroncile plans to credit meWill it be an electronic refund or will a check be sent?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I appreciate the help from the Revdex.com of Houston I appreciate the prompt response from the Houston Chronicle Too bad it had to come to me filing a complain with the Revdex.com If the Houston Chronicle was more forthcoming with how to file a complaint directly (email, live person, etc.), I wouldn't have filed the complaint

Mr***,
We have received your complaint and understand your frustrationWe have contacted our distribution team regarding the issue and your complaintsWe have confirmed you are not a subscriber and nothing should be delivered to youWe are cross checking our delivery database
and confirming that your address is removed from all listsWe apologize and will see to it that we fully resolve the problems you have experienced
In the future should you have any concerns or problems please call me directly at and I will become involved immediately to resolve any issues you encounter
Thank you,
*** ***
Customer Service Director
Office | 713-362-
Houston Chronicle Media Group
Texas Ave
Houston, Texas

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me I am pleased that the business took swift action and provided my refund the day after I filed a complaint through Revdex.comThank you for your time and attention on this matter

Our area manager, *** *** has followed up with Mr*** regarding his complaintsHe assured the customer that his delivery issues would be resolved and that the field manager would check regularly to prevent further issues
Please confirm with the complainant regarding resolution to his filing Revdex.com Complaint - ID #***
Thank you