Houston Chronicle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Good morning Ms. [redacted],Thank you for your attempts to correct this situation; I appreciate your efforts and the credit applied to my account. Unfortunately, the newspaper was delivered neither Sunday nor Wednesday (today) morning. Therefore, I am unable to consider this matter resolved. Please let me know if there is anything I can do to assist the distributor or if I should cancel my subscription.Thank you again.Sincerely,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am fully pleased both with the speed and substance of the response.

Mr. [redacted],We have alerted everyone involved and assure delivery this Sunday and every Wed/Sun thereafter… Sincerely, Angie [redacted]

[redacted]My apologies your delivery issues have not been resolved.  After reviewing your account I do see multiple complaints have been processed over the last several months.  I have contacted the field and zone manager as well as our circulation directors to get this resolved...

immediately.  I did process a 2 month credit to your account but most importantly I will get your delivery issues corrected.Sincerely,Angie H[redacted]

Ms.
[redacted], I have removed your phone number and address off of our mailing
list.  After reviewing your account you have no outstanding balance but a
credit of $8.63 due to you. I will process your refund which normally takes 2 –
4 weeks to receive.  Our attempt is to win back...

subscribers by writing off previous balances has been very well received by our subscriber base and is in no way "blackmailing".Sincerely,[redacted]

Ms. [redacted]It was a pleasure speaking with you.  I have escalated your delivery concerns to the field for resolution.  I will stay in contact till your delivery improves.  I will also forward my contact information to you for future use.Sincerely,Angie H[redacted]

Ms. [redacted],Sorry I was not able to speak with you regarding your account, I did leave a message to return my call to discuss further.  I did process additional refund of $17.50 back to your [redacted] card ending in [redacted] giving you a total refund of $27.50 as per your request.  My direct...

number is [redacted] Sincerely,Angie [redacted]

Hello Mrs. [redacted],Per our conversation.  The account was actually paid to 9/11/16 but a premium edition on 6/26 and future premium 8/21 pushed the paid to date to 8/21.  Your account has been adjusted to 10/2/16 and as promised by me an additional $8.00 has been applied to extend the...

subscription out to 12/18/16.  Thank you,Houston Chronicle Support TeamDeirdre [redacted]

[redacted]My apologies you are account was restarted in error.  I have confirmed the stop was placed on your account and the balance of $49.05 has been taken off.Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I will stay on top of this myself until funds are received.  Once my account is credited, I will let you know.

Hi Stephenie,I attempted to call you direct but got your voicemail.  I have applied a 2 weeks credit to extend the account to 10/30/16.  I have also forwarded your delivery concerns to our executive delivery team to contact you asap in order to fix delivery. Thank youDeirdre BrownThe...

Houston Chronicle Support Team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  It is 9:00 on Wed Mar 22 and I still have not received my paper. The chronicle can not or will not deliver my paper. I do not know what else to do. Very  frustrated customer.

[redacted] [redacted]My apologies for the poor delivery service you are currently experiencing.  I have asked the zone manager Stephen Pace to follow-up and resolve.Sincerely,Angie [redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[redacted],It was a pleasure speaking with you.  I have processed your refund back to your [redacted] in the amount of $39.00 for the billing error.  I will send you a confirmation email with my contact information going forward.Sincerely,Angie H[redacted]

Received the 2nd reminder on this complaint.
It had previously been sent to our advertising department for review due to the claims of "guarantees for advertising results".    
I have requested a follow up response to the Revdex.com on Monday from the director of...

advertising.
 
[redacted]

Mr. & Mrs. [redacted]My apologies you did not receive a response back after you have called the Houston Chronicle Resolution Dispute line 3 times. After reviewing your account there is a permanent stop effective Sunday, October 30, 2016.  Going forward you will not receive the Houston...

Chronicle at your residence.  I have also confirmed you do not owe the Houston Chronicle, after further itemizing your payments and our credits the Houston Chronicle owes you $53.75. I will process your refund and mail it to your residence.  Estimated time of refund received is 4 weeks. Sincerely,Angie Honerkamp

[redacted]I will be calling you shortly to discuss your concerns.Sincerely,Angie H[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will let you know if this continues.  Thank you for responding, most of the people we have talked with do not follow up.  Thank you.

[redacted]My apologies that your credit card was charged earlier than expected due to the premium paper [redacted] I have credited your account for the premium issue and adjusted your renewal date. I did refund you back the $10.00 which you will receive within 48 business hours back to your...

credit card. If I can be of any assistance in the future please contact me directly at [redacted]Sincerely,Angie H[redacted]