Houston Chronicle

Ms. [redacted],Sorry I was not able to speak with you regarding your account, I did leave a message to return my call to discuss further.  I did process additional refund of $17.50 back to your [redacted] card ending in [redacted] giving you a total refund of $27.50 as per your request.  My direct...

number is [redacted] Sincerely,Angie [redacted]

Ms. [redacted]It was a pleasure speaking with you.  I have escalated your delivery concerns to the field for resolution.  I will stay in contact till your delivery improves.  I will also forward my contact information to you for future use.Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Good morning Ms. [redacted],Thank you for your attempts to correct this situation; I appreciate your efforts and the credit applied to my account. Unfortunately, the newspaper was delivered neither Sunday nor Wednesday (today) morning. Therefore, I am unable to consider this matter resolved. Please let me know if there is anything I can do to assist the distributor or if I should cancel my subscription.Thank you again.Sincerely,[redacted]

[redacted]My apologies that no one has acknowledged your request. I have personally stopped the account, removed the balance and submitted a DNC (do not call) on the account.  Any questions or concerns my direct number is [redacted]Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
Despite the assurances of the chronicle that my paper would be delivered it was NOT DELIVERED on Sunday March 19.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I am fully pleased both with the speed and substance of the response.

Mr. [redacted]It was a pleasure speaking with you.  I have been in contact with the field to ensure delivery starts in the morning.  Your account will be compensated for the missed papers.  I will be your point of contact going forward.Sincerely,Angie H[redacted]

We have done everything possible to appease this customer regarding their issue.We have called her several times and have been unable to reach her. We have confirmed the credits and refunds applied to her for account issues and as of yesterday we responded to the complaint again, attempted to reach her, and I left my office phone # in the response asking her to contact me directly to answer any of her questions or issues. I received no calls nor messages and today apparently she responded to the complaint again remarking how we ended her account prematurely. We cancelled the account she requested as she claimed she was being double billed. We have done everything in good faith to help this customer but she will not respond to us, she continues to go through Revdex.com for her complaint.
Please give us some direction here or please administratively close the complaint.
Thanks,
Dennis [redacted]
CS Director Houston Chronicle
713 362 6347
dennis.[redacted]@chron.com

[redacted]My apologies you are account was restarted in error.  I have confirmed the stop was placed on your account and the balance of $49.05 has been taken off.Sincerely,Angie H[redacted]

[redacted]I will be calling you shortly to discuss your concerns.Sincerely,Angie H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  It is 9:00 on Wed Mar 22 and I still have not received my paper. The chronicle can not or will not deliver my paper. I do not know what else to do. Very  frustrated customer.

Mr. & Mrs. [redacted]My apologies you did not receive a response back after you have called the Houston Chronicle Resolution Dispute line 3 times. After reviewing your account there is a permanent stop effective Sunday, October 30, 2016.  Going forward you will not receive the Houston...

Chronicle at your residence.  I have also confirmed you do not owe the Houston Chronicle, after further itemizing your payments and our credits the Houston Chronicle owes you $53.75. I will process your refund and mail it to your residence.  Estimated time of refund received is 4 weeks. Sincerely,Angie Honerkamp

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I will stay on top of this myself until funds are received.  Once my account is credited, I will let you know.

[redacted],It was a pleasure speaking with you.  I have processed your refund back to your [redacted] in the amount of $39.00 for the billing error.  I will send you a confirmation email with my contact information going forward.Sincerely,Angie H[redacted]

Received the 2nd reminder on this complaint.
It had previously been sent to our advertising department for review due to the claims of "guarantees for advertising results".    
I have requested a follow up response to the Revdex.com on Monday from the director of...

advertising.
 
[redacted]

Hi Stephenie,I attempted to call you direct but got your voicemail.  I have applied a 2 weeks credit to extend the account to 10/30/16.  I have also forwarded your delivery concerns to our executive delivery team to contact you asap in order to fix delivery. Thank youDeirdre BrownThe...

Houston Chronicle Support Team.

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

[redacted] [redacted]My apologies for the poor delivery service you are currently experiencing.  I have asked the zone manager Stephen Pace to follow-up and resolve.Sincerely,Angie [redacted]

[redacted]My apologies that your credit card was charged earlier than expected due to the premium paper [redacted] I have credited your account for the premium issue and adjusted your renewal date. I did refund you back the $10.00 which you will receive within 48 business hours back to your...

credit card. If I can be of any assistance in the future please contact me directly at [redacted]Sincerely,Angie H[redacted]

Hello Mr. [redacted] I apologize to you that your account was not stopped when originally requested.  The account was stopped on 8/6/16.  I have cleared the small balance of $18.22 and you may disregard any other notice regarding an outstanding balance.  We apologize for any...

inconvenience this has caused you.Thank youDeirdre [redacted]