Good Afternoon,
widows: 1; -webkit-text-stroke-width: 0px;">
As it is stated on our
website, customer is responsible for returning the merchandise to our return
department. Customer is subjected to 15% restocking fee. If customer
wishes to the return the merchandise they can get in touch with our returns
department at [redacted]
Best Regards,
Good afternoon Complaint #: [redacted] Customer Name: [redacted]
We apologize to [redacted] for her unsatisfactory experience with Hoverboard360. We had sent [redacted] our returns form on January and as we did not receive a response we sent it again on January *. As...
of today we have not received the form filled out to commence the return process. If [redacted] is still wishing to return the hoverboard she needs to fill out and email us the return form along with several photographs to show the board has not been damaged through excessive use. We will then issue her a return authorization in line with our returns policy. RegardsHoverboard360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]After numerous calls & emails to HB360, they answered ONCE by sending me a very generic return form, asking me to fill it...
out and return with picture of the hoverboard. I did exactly what they said and I haven't heard from them since. Please note this form DID NOT have any return instructions or a return address. This was over 2 weeks ago and I'm still stuck with a damaged & non working board. I'm still out $433.40. My credit card company ([redacted]) is investigating and hopefully will issue me a refund soon. There are still many complaints on their [redacted] page. People still either have not received the product they paid for or like myself have a defective board. Hoverboard360 took our money and ran!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. As it is stated on our website, customer is responsible for returning
the merchandise to our return department. Customer is subjected to 15%
restocking fee.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
Good Afternoon
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted] or call us at ###-###-####.
Best Regards, Customer ServiceHoverboard-360
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Our address for return is stated on RMA form which is the following [redacted]. Customer can call us if they need further assistance.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
To whom it may concern, The customer was advised to send his return request on our Returns email account, and nothing was received. As shown on the attached file, the last message sent was on 1/**/16. RegardsCustomer Service.
Good Afternoon,We have not received an RMA form which was send to the customer. If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. Call us if you need any help with return process during 9am to 5pm business hours.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
An request was sent to customer on 1/*/16 to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures.
Regards
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. As it is stated on our website, customer is responsible for returning
the merchandise to our return department. Customer is subjected to 15%
restocking fee. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]...
[redacted]
AN UPDATE[redacted]Out of the blue Christmas Sky - the two Hover Boards ordered from HoverBoard360.com arrived this evening....unannounced with any indication that they had been sent. But, just wanted to get word to Revdex.com that all seems well regarding my previous complaint. Thank youDella H[redacted]
Sincerely,
Della H[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[redacted]
[redacted]Have made contact with company but no resolution yet.
Sincerely,
[redacted]
Good Afternoon,
widows: 1; -webkit-text-stroke-width: 0px;">
As it is stated on our
website, customer is responsible for returning the merchandise to our return
department. Customer is subjected to 15% restocking fee. If customer
wishes to the return the merchandise they can get in touch with our returns
department at [redacted]
Best Regards,
Customer Service
Hoverboard-360
Good afternoon Complaint #: [redacted] Customer Name: [redacted]
We apologize to [redacted] for her unsatisfactory experience with Hoverboard360. We had sent [redacted] our returns form on January and as we did not receive a response we sent it again on January *. As...
of today we have not received the form filled out to commence the return process. If [redacted] is still wishing to return the hoverboard she needs to fill out and email us the return form along with several photographs to show the board has not been damaged through excessive use. We will then issue her a return authorization in line with our returns policy. RegardsHoverboard360
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]After numerous calls & emails to HB360, they answered ONCE by sending me a very generic return form, asking me to fill it...
out and return with picture of the hoverboard. I did exactly what they said and I haven't heard from them since. Please note this form DID NOT have any return instructions or a return address. This was over 2 weeks ago and I'm still stuck with a damaged & non working board. I'm still out $433.40. My credit card company ([redacted]) is investigating and hopefully will issue me a refund soon. There are still many complaints on their [redacted] page. People still either have not received the product they paid for or like myself have a defective board. Hoverboard360 took our money and ran!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. As it is stated on our website, customer is responsible for returning
the merchandise to our return department. Customer is subjected to 15%
restocking fee.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
Best Regards,
Customer Service
Hoverboard-360
We would like to extend our apologies to this customer. Please fill out the attached RMA to get the return process started
Good Afternoon
We tried to reach customer to resolve the issue. Customer have
issued n chargeback through her credit card company .
The funds have already been refunded to the customer. If
customer wants to exchange the board they can get in touch with our returns
department at [redacted] or call us at ###-###-####.
Best Regards, Customer ServiceHoverboard-360
Good Afternoon,
If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at ###-###-####. Our address for return is stated on RMA form which is the following [redacted]. Customer can call us if they need further assistance.
This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
To whom it may concern, The customer was advised to send his return request on our Returns email account, and nothing was received. As shown on the attached file, the last message sent was on 1/**/16. RegardsCustomer Service.
Please see attached; proof that we have refunded the customer today, March [redacted], 2016 at 3:00pm EST.
Thank you.
Good Afternoon,We have not received an RMA form which was send to the customer. If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. Call us if you need any help with return process during 9am to 5pm business hours.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
We have received [redacted]'s board on February [redacted]. A refund will be issued in the next 2-3 business days.
To whom it may concern,
An request was sent to customer on 1/*/16 to fill out the return form and email it back to us with pictures of the board, but we never received any response with form and pictures.
Regards
Customer Service.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted]. or contact us at [redacted]. As it is stated on our website, customer is responsible for returning
the merchandise to our return department. Customer is subjected to 15%
restocking fee. This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.[redacted]
[redacted]...
[redacted]
AN UPDATE[redacted]Out of the blue Christmas Sky - the two Hover Boards ordered from HoverBoard360.com arrived this evening....unannounced with any indication that they had been sent. But, just wanted to get word to Revdex.com that all seems well regarding my previous complaint. Thank youDella H[redacted]
Sincerely,
Della H[redacted]
To Whom it may concern -
We are awaiting the board to be returned to refund customer ([redacted])
[redacted]
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at [redacted] or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy. Best Regards, Customer ServiceHoverboard-360
[redacted]
[redacted]The customer can initiate a return by sending an email to [redacted] Best Regards, Customer ServiceHoverboard-360
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[redacted]
[redacted]Have made contact with company but no resolution yet.
Sincerely,
[redacted]