At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They refuse to pay for return shipping on this 50 lb item that arrived defective! They don't feel it is their responsibility to stand by their product. They also don't have another new board to ship back to me. They offered to repair it, but that is not good enough. I fear that the "repaired" board will be defective also and I'll have to pay to ship that back again. They take weeks to reply to emails and don't answer their phone. Bottom line is this company has serious customer service issue and should be avoided!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We would be more the happy to resolve this customers complaints. In regards to the customer delivery it looks as though the customer delayed the shipping but this is only what we can see through the [redacted] website. We do acknowledge that there was a bit of a delay on [redacted]'s...
side
The customer was given an RMA form to fill out but the customer is refusing to do so because of a potential 15% restocking fee. The customer first reached out for a return on February [redacted] and was replied to within 24 hours.
The customer should fill out the RMA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Company has received the hoverboard and even stated they received the hoverboard in previous email. I can provide shipping and tracking information to prove delivery. This company has still yet to respond to any email outside of Revdex.com complaints and will not answer phone
.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Ironically the company sent me an email response earlier this week, even though I have asked them to call me. However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order. I ordered a Hoverboard 360 and they sent me a noname imoto board, which has said to have fire dangers. So the issue has still not be resolved. I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.
Please help,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]We apologize for [redacted] unsatisfactory experience with Hoverboard360As per our terms and conditions on our website; all shipping, handling and insurance charges are additional and...
non-refundable. We have provided the customer the return address and wave the restocking fee. A full refund will be provided once received.
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch...
with our returns department at [redacted]. or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-360
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted] or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360 As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department...
which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Every time I call their office it tells me they have increased call volume and to hold for the next available operator. Then it tells me that no one can answer and gives me a voicemail and says its full and I can't leave a message!! It has done this since DECEMBER!! I have also sent several emails and NONE has been RETURNED!! Do they expect me to send my product back to a company that is not responding to me at all?? Then I would be without a board and without my money back!! This is ridiculous and terrible customer service!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We apologize to [redacted] for her unsatisfactory experience with Hoverboard360. We had sent [redacted] our returns form on January and as we did not...
receive a response we sent it again on January *.
As of today we have not received the form filled out to commence the return process.
If [redacted] is still wishing to return the hoverboard she needs to fill out and email us the return form along with several photographs to show the board has not been damaged through excessive use. We will then issue her a return authorization in line with our returns policy.
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other people. Any help in this matter is much...
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have also requested the assistance of my credit card company, however, they could not reach anyone at Hover Board 360 for...
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I emailed the company to ask them to refund to my new credit card which replaced the old one they had on file. The company had not responded to my email with the updated information and I have not received the refund to date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
HORRIBLE! Broke a 10 year old boy's heart - hoverboard never worked, cant get any response from company, can't get through on customer service number and they do not answer emails
To whom it may concern:
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard 360.
The customer has already sent the board back, and provided us with the tracking number....
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I was contacted by the Hoverboard 360, they said that I should receive the package this week. If/when I receive the item, I will confirm the status with you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
At this time, I have been contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
They refuse to pay for return shipping on this 50 lb item that arrived defective! They don't feel it is their responsibility to stand by their product. They also don't have another new board to ship back to me. They offered to repair it, but that is not good enough. I fear that the "repaired" board will be defective also and I'll have to pay to ship that back again. They take weeks to reply to emails and don't answer their phone. Bottom line is this company has serious customer service issue and should be avoided!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We would be more the happy to resolve this customers complaints. In regards to the customer delivery it looks as though the customer delayed the shipping but this is only what we can see through the [redacted] website. We do acknowledge that there was a bit of a delay on [redacted]'s...
side
The customer was given an RMA form to fill out but the customer is refusing to do so because of a potential 15% restocking fee. The customer first reached out for a return on February [redacted] and was replied to within 24 hours.
The customer should fill out the RMA
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Company has received the hoverboard and even stated they received the hoverboard in previous email. I can provide shipping and tracking information to prove delivery. This company has still yet to respond to any email outside of Revdex.com complaints and will not answer phone
.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as Resolved.)
Sincerely,[redacted]
At this time, I have been...
contacted directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
[Your Answer Here]
Ironically the company sent me an email response earlier this week, even though I have asked them to call me. However, they are charging me 15% restocking fee and making me pay for returned shipment on a product I did not order. I ordered a Hoverboard 360 and they sent me a noname imoto board, which has said to have fire dangers. So the issue has still not be resolved. I have again tried calling and sending more email responses to them asking for a full refund and return shipping label with no response.
Please help,
[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted]
[redacted]
[redacted]We apologize for [redacted] unsatisfactory experience with Hoverboard360As per our terms and conditions on our website; all shipping, handling and insurance charges are additional and...
non-refundable. We have provided the customer the return address and wave the restocking fee. A full refund will be provided once received.
[redacted]
[redacted]
[redacted]
[redacted]Good Afternoon, If the customer wants to return the board they need to go through our return process by getting in touch...
with our returns department at [redacted]. or contact us at ###-###-####.Best Regards, Customer ServiceHoverboard-360
Good Afternoon,If the customer wants to return or exchange the merchandise they need to go through our return process by getting in touch with our returns department at[redacted] or contact us at ###-###-####. Once the RMA form is filled out customer can send the board to...
the following address [redacted]. Once we receive your board we would be glad to either refund or exchange the merchandise for the customer.This return policy is presented on our website. When customer made the purchase, they are acknowledged about this policy.
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted].Sincerely,[redacted]
To whom it may concern: Complaint number: [redacted] Customer name: [redacted] We apologize for [redacted] unsatisfactory experience with Hoverboard360 As per our terms and conditions, if a customer has a problem with their hoverboard, they need to get in contact with our returns department...
which is [redacted] to whom we will provide a form for the customer to fill out and email pictures of the board being defective. The customer has not provided us with the required documents as of [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]Every time I call their office it tells me they have increased call volume and to hold for the next available operator. Then it tells me that no one can answer and gives me a voicemail and says its full and I can't leave a message!! It has done this since DECEMBER!! I have also sent several emails and NONE has been RETURNED!! Do they expect me to send my product back to a company that is not responding to me at all?? Then I would be without a board and without my money back!! This is ridiculous and terrible customer service!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Good afternoon
Complaint #: [redacted]
Customer Name: [redacted]
We apologize to [redacted] for her unsatisfactory experience with Hoverboard360. We had sent [redacted] our returns form on January and as we did not...
receive a response we sent it again on January *.
As of today we have not received the form filled out to commence the return process.
If [redacted] is still wishing to return the hoverboard she needs to fill out and email us the return form along with several photographs to show the board has not been damaged through excessive use. We will then issue her a return authorization in line with our returns policy.
Regards
Hoverboard360
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I think I have been scammed and I want my money back, but I don't know how to get it back or how to stop these people from scamming other people. Any help in this matter is much...
appreciated. Sincerely,[redacted]
Revdex.com:At this time, I have not been contacted by Hoverboard 360 regarding complaint ID [redacted]. I have also requested the assistance of my credit card company, however, they could not reach anyone at Hover Board 360 for...
assistance.Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I emailed the company to ask them to refund to my new credit card which replaced the old one they had on file. The company had not responded to my email with the updated information and I have not received the refund to date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
HORRIBLE! Broke a 10 year old boy's heart - hoverboard never worked, cant get any response from company, can't get through on customer service number and they do not answer emails
To whom it may concern, The customer was already refunded on 1/**/16 ,please see attached file. RegardsCustomer Service
To whom it may concern:
Complaint number: [redacted]
Customer name: [redacted]
We apologize for [redacted] unsatisfactory experience with Hoverboard 360.
The customer has already sent the board back, and provided us with the tracking number....
[redacted]
Revdex.com:At this time, my complaint, ID [redacted] regarding Hoverboard 360 has been resolved.
(By clicking "OK", your complaint will be closed as...
Resolved.)
Sincerely,[redacted]
At this time, I have been contacted...
directly by Hoverboard 360 regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I was contacted by the Hoverboard 360, they said that I should receive the package this week. If/when I receive the item, I will confirm the status with you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]