Hoverboardcloseouts

attaching label confirmation we sent to customerWe will replace with a new model as soon as the warehouse confirms the returnthanks

labels were sent, as soon as we receive the product we will return with a brand new modelthanks

customer was sent a return label, we will replace once our warehouse confirm the returnthank you

this packaged was shipped via UPS tracking number [redacted]

Sent customer a link to create a prepaid UPS label & we will ship a replacement upon receipt at our facility

We have refunded the customer for the defective hoverboard on 3/2/

Attaching reply to customerWE will send a brand new replacement as soon as our warehouse confirms the return thank you

return label and instructions sent 3/23/via email to [redacted]

A refund has been issued to this customerPlease let us know if you need additional information

A refund was receivedHowever throughout this whole ordeal, there was absolutely zero communication via eMail and customer service was not able to update on any information

A return label was sent and we will replace with a brand new model as soon as warehouse confirms the return, thank you

label was sentA brand new return will be sent as soon as we confirm their returnthank you

We have provided two prepaid UPS labels for the customer to ship the defective boards back to us & will ship replacements upon receipt at our facility

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I recieved the return label, packaged the defective hoverboard in the original box and took it to UPS 3-2-for it to be return as requestedI find that this resolution will be satisfactory to me once I receive a new working hoverboardBest regards, [redacted] ***

label was sent we will replace as soon as the return comes inthanks

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

settlement was reached, label was sent and we will replace as soon as it comes in

Complaint: [redacted] I am rejecting this response because: I cancelled this order I have a cancellation number and they credited my credit cardIt was delivered and I have sent them numerous emails asking them to come and pick it up

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

That is completely untrueNo one has sent me a return labelIn fact, I have attached a snap shots that I have taken from my phone on the day I ordered the hoverboardThe company's phone number to report a damaged hoverboards, has now sent me an email stating they are not the same companyI have called that number several times and spoken with customer service in the past and they were telling me that the labels we're taking a while because their contract ended with UPSNow they have sent me an email saying they are not the same companyI haven't received anything from hoverboard closeout