Hoverboardcloseouts

Issued a refund on 2/27 for the board which was returned to our facility

customer was refunded 1/1/17

label was sent, we will send customer new replacement as soon as the return is confirmed

items have shipped with UPS  [redacted]

No order history exist.

labels were sent, as soon as we receive the product we will return with a brand new model. thanks

Sent a prepaid return label to the customer and offered to send a replacement board tested by our technicians upon receipt of her return

attaching label confirmation we sent to customer. We will replace with a new model as soon as the warehouse confirms the return. thanks

We have sent the customer a prepaid return label and will send a new board upon receipt

item was shipped already via UPS [redacted]

label was sent we will replace as soon as the return comes in. thanks

We have provided two prepaid UPS labels for the customer to ship the defective boards back to us & will ship replacements upon receipt at our facility.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

A refund has been issued to this customer. Please let us know if you need additional information.

That is completely untrue. No one has sent me a return label. In fact, I have attached a snap shots that I have taken from my phone on the day I ordered the hoverboard. The company's...

phone number to report a damaged hoverboards,  has now sent me an email stating they are not the same company. I have called that number several times and spoken with customer service in the past and they were telling me that the labels we're taking a while because their contract ended with UPS. Now they have sent me an email saying they are not the same company. I haven't received anything from hoverboard closeout.

Return label was sent, we will replace with a new model as soon as the warehouse confirms the return. thank you

Sent customer a link to create a prepaid UPS label & we will ship a replacement upon receipt at our facility

We have refunded the customer for the defective hoverboard on 3/2/17

Complaint: [redacted]
I am rejecting this response because:
I cancelled this order.  I have a cancellation number and they credited my credit card. It was delivered and I have sent them numerous emails asking them to come and pick it up.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]