Hoverboardcloseouts

settlement was reached, label was sent and we will replace as soon as it comes in

Sent the customer the prepaid label and have...

received the board at our warehouse. We sent the customer a notification we have created an order for a NEW, black board rather than the refurbished originally ordered. We will send the customer tracking information once the order ships. Turnaround time is up to 3 weeks from receipt of the board.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted].  I recieved the return label, packaged the defective hoverboard in the original box and took it to UPS 3-2-17 for it to be return as requested. I find that this resolution will be satisfactory to me  once I receive a new working hoverboard. Best regards,
[redacted]