Hoverboardcloseouts

items were delivered via UPS tracking number [redacted]

Attaching reply to customer. WE will send a brand new replacement as soon as our warehouse confirms the return.  thank you

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

return label and instructions sent 3/23/17 via email to [redacted]

label was sent. A brand new return will be sent as soon as we confirm their return. thank you

label was sent, and a replacement will be sent as soon as we get their return. thanks

customer was sent a return label, we will replace once our warehouse confirm the return. thank you

A refund was received. However throughout this whole ordeal, there was absolutely zero communication via eMail and customer service was not able to update on any information.

Hi,. My name is [redacted], I filed a complaint with Hoverboardclouseouts.com a few days ago. I just wanted to let you know, my money was refunded finally. My complaint number is [redacted] Thank you for your help

We have sent the customer a link to exchange their board for a new hoverboard. They will receive a prepaid shipping label and we pay shipping costs of the new board.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

this packaged was shipped via UPS tracking number  [redacted]

label was sent and we will replace as soon as the warehouse confirms the return

Order was refunded as per customer request

Customer was refunded on 2/6/17

return label was sent and replacement/refund will be issued as soon as we receive the return

Complaint: [redacted]
I am rejecting this response because: It took them over a month to get my refunds back to me and we still want the company to ship out a hoverboard due to their PROMISE that we would have one by Christmas and they didn't...

delivery on their promise.
Regards,
[redacted]

A return label was sent and we will replace with a brand new model as soon as warehouse confirms the return, thank you.

We have sent a link to the customer where they can create their prepaid label and ship back to us. We will provide an exchange once the product is received.

settlement was reached, label was sent and we will replace as soon as it comes in