Hoverboardcloseouts

Complaint: ***
I am rejecting this response because:
They keep telling us the same thingThey say they will send an email within 48hours yet it's beenMonths and still no email
Regards,
*** ***

refund issued 1/1/ see attached for confirmation

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We have received the customer's board back at our facility yesterday evening 3/1/and have refunded back to the customer this morning, 3/2/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

A refund was sent, we told customer to check on their side through bank, attached to this email is a refund confirmation

Customer has been refundedThere was no shipping charges

Customer was refunded for the defective board 3/2/

We sent customer pre-paid label, we attached a screen shot of messageWe will replace customers board with a new model as soon as we receive the their returnthanks

sent a pre paid return label to customer as seen in attachmentwe will replace with new model as soon as our warehouse confirms the returnthanks

Sent a prepaid label to the customer today and will exchange for a new hoverboard upon receipt

shipping label was sent 3/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have sent the customer a prepaid UPS return label and will ship a new board upon receipt

not opened on weekends will ship today

Refunded customer on 2/for the red board which was not received

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have sent the customer a link to create an exchange labelUpon receipt of the board at our facility, we will send the customer a replacement boardI see there was a previous error in utilizing the link but we have sent again today

We will accept the chargeback which was initiated by the customer