Hoverboardcloseouts

Complaint: ***
I am rejecting this response because:
They keep telling us the same thingThey say they will send an email within 48hours yet it's beenMonths and still no email
Regards,
*** ***

refund issued 1/1/ see attached for confirmation

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

We have received the customer's board back at our facility yesterday evening 3/1/and have refunded back to the customer this morning, 3/2/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We sent customer pre-paid label, we attached a screen shot of messageWe will replace customers board with a new model as soon as we receive the their returnthanks

sent a pre paid return label to customer as seen in attachmentwe will replace with new model as soon as our warehouse confirms the returnthanks

Customer has been refundedThere was no shipping charges

Customer was refunded for the defective board 3/2/

A refund was sent, we told customer to check on their side through bank, attached to this email is a refund confirmation

Sent a prepaid label to the customer today and will exchange for a new hoverboard upon receipt

shipping label was sent 3/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

not opened on weekends will ship today

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have sent the customer a prepaid UPS return label and will ship a new board upon receipt

Refunded customer on 2/for the red board which was not received

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have sent the customer a link to create an exchange labelUpon receipt of the board at our facility, we will send the customer a replacement boardI see there was a previous error in utilizing the link but we have sent again today

We will accept the chargeback which was initiated by the customer