Hoverboardcloseouts

Sent the customer the prepaid label and have received the board at our warehouseWe sent the customer a notification we have created an order for a NEW, black board rather than the refurbished originally orderedWe will send the customer tracking information once the order shipsTurnaround time is up to weeks from receipt of the board

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before
sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to meThey have said time and time again they would send this label which I have not receivedThe email that was used in my transaction was ***Which they have because I received a confirmation e-mail when I purchased the itemI still have this item that never worked and no one from their company has made any effort to resolve this matter
Regards,
*** ***

I have reviewed this complaint again and all the correspondence in our customer service databaseThe screenshot provided earlier was sent to an incorrect email addressI have emailed the customer again today at the right email and explained the mishap and attached the prepaid UPS label

refunded product cost 2/6/

I am rejecting this response because: I already sent the corresponding emails between hoverboard support a d myselfThey said they didn't have an order from me butts my email from them since the order number and that it hasn't shipped yet

We will send out replacement

product is in transit via UPS ***

We have sent a link to the customer to create an exchange label, free of cost

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

customer was sent a return label we will replace with a new model as soon as the warehouse confirms the returnthanks

1/orders shipped so we gave partial refund as seen in the attached screen shot

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Customer was refunded 1/26/

We have processed a refund for the customer's purchase price on 3/1/

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is "Not" satisfactory to me
The item shipped after I was told the transaction was cancelled and I would have my money reimbursed within hoursI have made numerous phone calls to the company and they all tell me they are only receptionsits and cant answer my questions nor transfer me to any one who can answer my questions. My question now is how do I return the item to get my money back? I need specific information in writing to follow from HoverBoardclosout.com to ensure I get the item returned correctly and how they will reimburse me and when they will reimburse me.
Regards,
*** ***

Here is the information from the credit card gateway, with the authorization key, showing we issues the refund at 10:55am on March 2, I suggest following up with the bank or credit card company and providing them with
this information We show "success" for the refund on our side

[A default letter is provided here which indicates
your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I have received the packing labels.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***