Howaboutwe.com

Hi [redacted] , Thanks for writing inI've followed up with you via the email you sent to usI apologize for any confusion; it appears that you had an account both with HowAboutWe for Couples and on our online dating site, HowAboutWeWhile you cancelled your HowAboutWe Dating account via the site, that does not affect your HowAboutWe for Couples accountSince you attempted to cancel, we have refunded you for all charges that happened since your initial cancellation attemptI apologize again for any confusion Best, [redacted]

Hi [redacted] , I apologize if you feel it was difficult to get in touch with usI'm also very sorry to hear you had difficulty accessing your accountWe responded to you via email when you initially wrote in, and refunded your $membership fee on 07/**By now, you should have seen this amount reflected in your accountWe also included a confirmation number in another email in the case you wanted to follow up with your bank I'd be more than happy to assist you if you still need help accessing your profile, or if you have any other questions or concernsThe best way to get in contact with us is to email [redacted] Again, I apologize for any difficulty, and please let us know how else we can help Best, ***

Until a few months ago I received my requested daily emails almost dailyThen they stopped, for some reasonThe emails were very convenient, you linked directly to the site from themNow I need to remember to go there, which I can do, but do much more rarely without the promptThe functionality of the site seems to have reduced also

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, *** [redacted]

Revdex.com:Thank you for your assistance with this matter On January ***, 2015, at 7:pm I received a reply (from Leigh at HowAboutWe) to my request for a credit to my *** On January ***, a full credit was made to my *** I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: At this time, I have not been contacted by Howaboutwe.com regarding complaint ID [redacted] I have repeated to call and leave messages HOWEVER NO ONE EVER returns my call I need help I have also reported this to my bank and they have NOT received any information from this compnay that charged my credit card Sincerely, [redacted]

Hi there, Thanks for bringing this to our attentionWe did not receive the customer's initial enquiries due to an email issue; the customer was not emailing the customer support address listed on the siteOnce we received the emails, we responded promptly and have refunded the user in full Thanks, [redacted]

At this time, I have been contacted directly by Howaboutwe.com regarding complaint ID [redacted] , however my complaint has NOT been resolved because: Hello, I filed this complaint earlier this month The Revdex.com sent an email message on Apri [redacted] that Howaboutwe.com did not respond to the Revdex.com inquiry and gave me days to let Revdex.com know whether to continue it or not I was out of the country from Apri [redacted] without email access when this email was sent by Revdex.com Although Howaboutwe.com has contacted me and resolved some of the issues, there is still one outstanding issue that I would like the Revdex.com to continue to pursue with Howaboutwe.com They are continuing to refuse to refund my original membership fee with them under their "get offline" guarantee to my credit card They are insisting that they will only refund this membership if I provide them with further personal information which I do not want to do According to my credit card company, Howaboutwe.com is able to provide a refund to my credit card even though the charge was made back in September of 2014, but Howaboutwe.com is refusing to do so and insists on requiring private information from me to send a check refund within 4-weeksI would like the Revdex.com to continue to pursue asking Howaboutwe.com to provide this refund of $to my credit cardPlease let me know how the Revdex.com intends to help pursuing this complaint Thank you for your assistance [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Hi ***, Thanks for contacting us, and letting us know about thisAll accounts are set to auto-renew which is in our Terms of Use and is listed as a feature on the siteYour account was still active and set to renew which is why you were charged I'm sorry to hear you were not able to reach usI've checked through our records and was not able to locate any emails from you connected to the email address we have on fileOur email is listed in our FAQ, and our phone number can be found in your billing statement I've refunded your $renewal charge, which will reflect in your account within 3-business daysI've also made sure your subscription has been canceled so you won't be billed again If, for some reason, you need to contact us in the future, you can email [redacted] , and we'd be happy to help Thanks for your time with HowAboutWe Best, ***

Hi there, Thanks for writing about this, and letting us knowAll accounts are set to auto-renew unless you opt out, which is in our Terms of Use and is listed as a feature on the siteInstructions to cancel a subscription can be found in our FAQ, or we can help if you contact us at [redacted] I've checked your account and it looks like you deactivated your profile, instead of just canceling the account, which cancels a paid subscription and makes your profile invisible on the siteThis is also in our FAQ Since you had trouble with this, we've refunded your $renewal charge, which will reflect in your account within five business days Your account has already been canceled so you will not be billed again Please let us know if we can help with anything else by contacting us at [redacted] as that is the best way to get in touch with us Best, ***

Hi there, Thanks for letting us knowAfter checking our records, I cannot find any communication from you requesting that your account be canceled, so I'm sorry if we missed your communication! Your account has been canceled and refunded the $for two months, which should post within 3-business days Best, You&Me Concierge Team

Revdex.com:At this time, I have not been contacted by Howaboutwe.com regarding my complaint

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved I have received a full refund from [redacted] /*** for the fraudulent charge which I sent to you Thank you Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] " The complaint I filed using the above ID number (ID [redacted] ), has been resolvedI was able to deactivate my account after they responded not with a email reply but by sending me updated contactsThey sent two within the past week, were they have been none for the past two monthsI was able to use their updated site to deactivate my accountThanks for your assistance"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

RevDex.com:At this time, I have not been contacted by Howaboutwe.com regarding complaint ID [redacted] .Sincerely, [redacted]

At this time, I have been contacted
directly by Howaboutwe.com regarding complaint ID ***, however my complaint has NOT been resolved because Howaboutwe.com has not refunded my money that was charged to me for the renewal that was not authorized by me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi there,
Thank you for bringing this to our attention, and we apologize for any confusionYour first date purchase enrolls you in our monthly membership of $a month; this is outlined on the date purchase page and in our terms of serviceOur team has followed up to your email
complaint and cancelled your account for you.
Best,
***

Hi there,
Thanks for reaching out about thisAll accounts are set to auto-renew unless you opt out, which is in our Terms of Use upon signing up, and is listed as a feature on the siteI've gone ahead and refunded the $renewal charge, which will reflect in your account within
five business daysYour subscription has already been canceled so you will not be billed again. Your information has also been removed from our system
If you ever have questions, or need help with the site again, please contact us at *** so we can help youThis information can also be found in our FAQ
Best,
***

Revdex.com:At this time, I have not been contacted by Howaboutwe.com regarding complaint ID ***.Sincerely,*** ***