Howaboutwe.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Until a few months ago I received my requested daily emails almost daily. Then they stopped, for some reason. The emails were very convenient, you linked directly to the site from them. Now I need to remember to go there, which I can do, but do much more rarely without the prompt. The functionality of the site seems to have reduced also.

Hi there,
Thanks for letting us know. After checking our records, I cannot find any communication from you requesting that your account be canceled, so I'm sorry if we missed your communication! Your account has been canceled and refunded the $18 for two months, which should post...

within 3-5 business days. 
Best,
You&Me Concierge Team

Revdex.com:Thank you for your assistance with this matter.  On January [redacted], 2015, at 7:20 pm I received a reply (from Leigh at HowAboutWe) to my request for a credit to my [redacted].  On January [redacted], 2015 a full credit was made to my [redacted]. 
I have reviewed the...

response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Howaboutwe.com regarding complaint ID [redacted].Sincerely,[redacted]

Hi there,
Thanks for letting us know. On 9/* the first email was sent from you requesting to cancel your account. On 9/* two additional emails were sent, and the final on 9/** We initially saw these emails on 9/* and responded right away with a cancellation and refund of your $18...

membership fee. We apologize that the response took longer than our standard 48 hour response time. Thanks!
Best,
You&Me Concierge

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Hi [redacted],
I apologize if you feel it was difficult to get in touch with us. I'm also very sorry to hear you had difficulty accessing your account. We responded to you via email when you initially wrote in, and refunded your $28.00 membership fee on 07/**. By now, you should have...

seen this amount reflected in your account. We also included a confirmation number in another email in the case you wanted to follow up with your bank.
I'd be more than happy to assist you if you still need help accessing your profile, or if you have any other questions or concerns. The best way to get in contact with us is to email [redacted]
Again, I apologize for any difficulty, and please let us know how else we can help.
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]

At this time, I have been contacted...

directly by Howaboutwe.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:
Hello,
I filed this complaint earlier this month.  The Revdex.com sent an email message on Apri[redacted] that Howaboutwe.com did not respond to the Revdex.com inquiry and gave me 5 days to let Revdex.com know whether to continue it or not.  I was out of the country from Apri[redacted] without email access when this email was sent by Revdex.com. 
Although Howaboutwe.com has contacted me and resolved some of the issues, there is still one outstanding issue that I would like the Revdex.com to continue to pursue with Howaboutwe.com.  They are continuing to refuse to refund my original membership fee with them under their "get offline" guarantee to my credit card.  They are insisting that they will only refund this membership if I provide them with further personal information which I do not want to do.  According to my credit card company, Howaboutwe.com is able to provide a refund to my credit card even though the charge was made back in September of 2014, but Howaboutwe.com is refusing to do so and insists on requiring private information from me to send a check refund within 4-6 weeks.
I would like the Revdex.com to continue to pursue asking Howaboutwe.com to provide this refund of $71.94 to my credit card.
Please let me know how the Revdex.com intends to help pursuing this complaint.  Thank you for your assistance.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
"
The complaint I...

filed using the above ID number (ID [redacted]), has been resolved. I was able to deactivate my account after they responded not with a email reply but by sending me updated contacts. They sent two within the past week, were they have been none for the past two months. I was able to use their updated site to deactivate my account. Thanks for your assistance.
"

My problem had to do with issuing a refund due to an automatic renewal that I could not remember agreeing to. It was difficult contacting an actual person (though now they have a direct email for this), however once I did the process went very smoothly and I was issued my refund. The staff member was very helpful and understanding in the matter.

Full of scammers - you're better than this and you will never get them to stop charging your credit card. Dont communicate off the site either.

Hi there,
Thanks for writing about this, and letting us know. All accounts are set to auto-renew unless you opt out, which is in our Terms of Use and is listed as a feature on the site. Instructions to cancel a subscription can be found in our FAQ, or we can help if you contact us at...

[redacted]. 
I've checked your account and it looks like you deactivated your profile, instead of just canceling the account, which cancels a paid subscription and makes your profile invisible on the site. This is also in our FAQ. 
Since you had trouble with this, we've refunded your $28 renewal charge, which will reflect in your account within five business days.
Your account has already been canceled so you will not be billed again.
Please let us know if we can help with anything else by contacting us at [redacted] as that is the best way to get in touch with us.
Best,
[redacted]

Hi [redacted],
Thanks for writing in. I've followed up with you via the email you sent to us. I apologize for any confusion; it appears that you had an account both with HowAboutWe for Couples and on our online dating site, HowAboutWe. While you cancelled your HowAboutWe Dating account...

via the site, that does not affect your HowAboutWe for Couples account. Since you attempted to cancel, we have refunded you for all charges that happened since your initial cancellation attempt. I apologize again for any confusion.
Best,
[redacted]

Hi there,
Thank you for writing in. We received the other emails and responded via email about this issue; we offered to either reschedule the date that was missed due to an editorial error or refund the user the cost of the membership fee for your free date that month. The user opted...

to to receive a refund and cancel their account; this has been processed.
Best,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Howaboutwe.com regarding complaint ID [redacted].Sincerely,[redacted]

Review: Found a charge on my bank statement from Howaboutwe. Charge was not authrozied. Website does NOT list phone # for contact; only gives option to submit email. I have emailed them about the issue and asked how to receive refund. Have also cancelled my debit card. I have yet to hear back from the company to resolve the issue. Charge was $28.Desired Settlement: Want refund as well as documentation with Revdex.com that this company participates in fraudulent activities. There seems to be a long list of similar compaints, and yet the company continues to commit fraud.

Business

Response:

[redacted]

Dear [redacted],

Thank you for your patience and for bringing this to our attention. I’m very sorry your information was compromised and there was an attempted fraudulent charge on your card. We’ve been corresponding with you about this matter since 7/** and on 7/** we responded to your email on regarding this charge. We informed you that the one profile that charge could be associated with had been eliminated and the attempted $28 charge on 6/** did not successfully go through that day according to our records. Again we are very sorry this happened to you.

Best,

Customer Service Manager