Howaboutwe.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi ***,
You wrote to *** on Monday morning and we answered your request by Monday afternoonOur membership price is listed at sign up and also in our FAQ.You've been refunded the $membership charge and your account has been cancelled.You can e-mail us anytime
at *** and we get back to our users as quickly as possible
Best,
*** *** ** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Hi there,
We're sorry to hear you did not get offline on any datesSince you didn't go on any dates during your subscription period, we've refunded your $membership feeYou will see this credit reflected in your account in the next business days.
If you
ever need to get in contact with us, the best way is to email t***This is also in our FAQ
Thanks for giving us a try, and for your time with HowAboutWe!
Best,
The HowAboutWe Community Team

Revdex.com:At this time, I have not been contacted by Howaboutwe.com regarding complaint ID *** I have received a refund, but I want to know that I won't be charged again After reading complaints, it seems they like keep charging and charging I want to know I am done with this business forever.Sincerely,*** ***

Hi ***,
Thank you for your patience and for bringing this to our attentionI was not able to locate any refund requests or emails from you in our systemIf this was an error on our end, I sincerely apologizeI have canceled your account and refunded your $membership fee
This should reflect in your account within five business days
If you need to contact us in the future, please make sure you email *** so we can assist you
Again, thank you for your patience, and please let me know if I can help you with anything else
Best,
***

At this time, I have been
contacted directly by Howaboutwe.com regarding complaint ID ***, however my complaint has NOT been resolved because:
[Your Answer Here] - I have been reimbursed, but I haven't been given notification that I have been officially deleted from their system and my credit card will never be charged again. Normally I would assume that I won't be charged again in another months, but based on what I have been reading online from other upset patrons, it seems they like to keep credit cards on file and charge again and again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Howaboutwe.com regarding complaint ID *** *** *** store, however, has credited my membership since I purchased the app through them
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Hi ***,On 12/* HowAboutWe sent the following message to your email address: "Hi ***,Thanks for writing inI am incredibly sorry that your messages have gone unread for so longThis is unacceptable and I'd like to remedy the situation as best I canI've refunded your
$subscription and turned off auto-renew so you will not be billed when your subscription ends on 4/**Please enjoy the remaining months for free as an apology for the delayed response to your reasonable inquiry.Based on your first email, I'd like to offer some advice in how to better search for a desired date.When you use the advanced search option you'll find that filters relating to education, smoking, faith, politics, kids, exercise and drinking level are all available.I hope that clears things up.Once again I apologize for our delayed response."I hope this resolved the issue.Sincerest apologies,The HowAboutWe Community Team

First of all, I apologize for this issue and understand your
frustrationPlease know that this is not typical experience - we respond to cancellation requests within one business dayI believe we located your account and a member of our team is reaching out to refund and cancel your account
It appears that your initial email was detected as spam in our email system, and since you continued to email via the same chain it never made it into our inboxI apologize for this issue, and we're looking into why our system did that to ensure it doesn't happen to any other customers.
If you do not receive an email from our team, please send a new email to us at***. We'll be on the look out for itIf you do receive an email from us, please reply to let us know that you've received it.
Again, I apologize for this experience

Revdex.com:At this time, I have not been contacted by Howaboutwe.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:At this time, I have not been contacted by Howaboutwe.com since April [redacted] regarding complaint ID [redacted].  I have heard nothing from Howaboutwe.com since my last message to them on April *, 2015.  They have not directly resolved my issue related to a refund of $71.94 under their "get offline" guarantee where they supposedly offer a full refund for your membership if you don't get offline on an actual date.  Ultimately, I worked through my credit card company to resolve this, and my credit card company has found in my favor and reimbursed me for the $71.94 that Howaboutwe.com should have refunded me.  Sincerely,[redacted]

Revdex.com:
At this time, I have not been contacted by Howaboutwe.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Revdex.com:
At this time, I have not been contacted by Howaboutwe.com regarding complaint ID [redacted].  I have repeated to call and leave messages HOWEVER NO ONE EVER returns my call.  I need help.  I have also reported...

this to my bank and they have NOT received any information from this compnay that charged my credit card.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by Howaboutwe.com regarding my complaint.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, [redacted]...

[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
I have received a full refund from [redacted]...

for the fraudulent charge which I sent to you.  Thank you. 
Sincerely,
[redacted]

Hi [redacted],
Thanks for contacting us, and letting us know about this. All accounts are set to auto-renew which is in our Terms of Use and is listed as a feature on the site. Your account was still active and set to renew which is why you were charged.
I'm sorry to hear...

you were not able to reach us. I've checked through our records and was not able to locate any emails from you connected to the email address we have on file. Our email is listed in our FAQ, and our phone number can be found in your billing statement. 
I've refunded your $24 renewal charge, which will reflect in your account within 3-5 business days. I've also made sure your subscription has been canceled so you won't be billed again.
If, for some reason, you need to contact us in the future, you can email [redacted], and we'd be happy to help.
Thanks for your time with HowAboutWe.
Best,
[redacted]

Hi there,
Thanks for bringing this to our attention. We did not receive the customer's initial enquiries due to an email issue; the customer was not emailing the customer support address listed on the site. Once we received the emails, we responded promptly and have refunded the user...

in full. 
Thanks,
[redacted]