HTC

July 23rd2015 RE: Revdex.com ComplaintCase #: [redacted]Dear Mr. [redacted], A copy of your report filed with the Revdex.com of Alaska, Oregon and Western Washington has been received by HTC regarding your HTC mobile device.We apologize for the...

delay in our response. Due to technical problems, we were only now just able to view your complaint. Our records indicate a replacement RE camera was delivered to you on the 30th of April.We would like to apologize for any inconvenience that you have received. If you have any other questions please contact us back at [redacted] 8am to 1am EST 7 days a week.               Sincerely, HTC Customer Care         HTC America CC: Revdex.com of Alaska, Oregon and Western Washington

We issued a refund for $433.49 yesterday January 31st , 2016 at 2:00 PM CST regarding RMA # [redacted] for which we have sent an email to the customer today at 9:26 AM CST confirming the transaction. We have also tried to contact the customer via phone but we were unsuccessful when trying to reach...

her, so a Voice Message was recorded providing her this information as well.
We would like to deeply apologize for the delay that took us to process such refund.

Currently we are out of parts to repair this unit. As soon as the tracking number is generated, the customer will be notified.

Complaint: [redacted]
I am rejecting this response because: It's Amazon.in who came forward and helping me to return the handset but I'm upset with HTC Indian Management behaviour towards this issue. I've asked...

India Head to intervene but Management never responded and their employees Gaurav always found unhelpful. I demand for a compensation for all this hassle I've been through from HTC India 
Sincerely,
[redacted]

We have reviewed Mr. [redacted]’s case. We are willing to resolve his inquiries.  We can proceed with an exchange.  We look forward to explain the options available to create the order as soon as we confirm which one is better for him (Advance exchange or On-site exchange). In regards to the...

refund request, the device does not meet the requirements to do one; according to our policies, it is only within 30 days after the purchase to initiate a return or refund. As Mr. [redacted] used the Uh Oh program to exchange the device, we will be able only to replace or repair the phone through our repair facility.

HTC is willing to clarify his policies. In order to redeem the coupon code of the Uh Oh protection, customers need to agree our Uh Oh Protection Credit Redemption Terms and Conditions as it states; the credit may not be combined with other offers & discounts, and may not be used with financing...

solutions.
Therefore, the current promotion we have for the HTC 10 phone will not apply any promotion code. This will work with other phones or when the promotion ends. 
For further information, please check our website,  
https://uhoh-cr.htc.com/

August 1st 2015 RE: Revdex.com ComplaintCase #: [redacted]Dear Mr. [redacted], A copy of your report filed with the Revdex.com of Alaska, Oregon and Western Washington has been received by HTC regarding your HTC mobile device.We have not...

yet come to a resolution as we need more time to investigate this matter. We will continue to work with you towards a resolution. We would like to apologize for any inconvenience that you have received. If you have any other questions please contact us back at [redacted] from 8am to 1am EST 7 days a week.               Sincerely, HTC Customer Care         HTC America CC: Revdex.com of Alaska, Oregon and Western Washington

Complaint: [redacted]I am rejecting this response because: the tablet has not been repaired yet Sincerely,[redacted]

On July 7th, Mr. [redacted] recieved a replacement device.  On July 8th, he emailed HTC saying the phone was working fine and wanted shipping information to return the other devices.  On July 15th we received the defective devices back to our repair center. We also gave Mr. [redacted] a $100 coupon to use on HTC.com.  Our last communication was on July 13th, confirming how long the coupon code is valid for.

Am glad to see the refund being posted to my credit card account. Thanks for resolving it. Thanks,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We did an extensive investigation of this case. A refund is possible within 30 days of the delivery date, the customer received the phone in July and reported the button inconvenience in October. A repair process started and we will let the customer know as soon as a tracking number is generated....

The ticket has been reported and is on our priority list.

Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 
They just emailed me today saying there will be a refund posted to my account within 72 hours. I will wait and see.
 
 
Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because they are still trying to refurbished phone replacement, which was what was originally provided twice (both faulty) because it is an unacceptable replacement for a 2 week old phone.HTC is still trying to send me a refuave consistently gotten phones that are not working as part of their refurbished contingency.  I spoke to Juan twice who told me both times he was going to talk to headquarters to request a new phone be provided. He asked how many phones I had and I told him that I only had the phone with the faulty battery, which was loosing 10% charge an hour without use.  I told him the previous blue tooth issue phone was sent back by Fedex tracking [redacted] and was received Monday 5/1.  Juan said another phone would be sent out, they would have someone check it, and I once again asked if it was refurbished.  I clearly told him I will not accept another refurbished phone.   I have been an HTC customer for over 7 years, and I find it appalling that they don't treat their long time customers with the service they promise in their ads.  I told Juan C[redacted] the same resolution that I've heard from 6 other people is still unacceptable, and I would continue to pursue with the Revdex.com and my credit card company.  Sincerely, [redacted]

We must reiterate the fact that Mr. [redacted]’s HTC device  is no longer covered by the manufacturer’s warranty.  Nevertheless, we are willing to set up a repair process providing a Pre-paid label along with a proper follow up to request a 50% discount once the quotation for the cost of the repair is issued.   Unfortunately that is the only one option that we are able to offer to Mr. [redacted].

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I should have included in my initial complaint that not only was I told to return it for a refund that would take 2 weeks, I was told doing the repair option would take 7-10 days and I would get a quote on the cost of repairs.  It didn't make sense to me that a 4 day old phone would not be under warranty.  I did finally talk to someone else and it was decided that sending it to the repair center was the best option.  Not sure why but after they received the phone the closed the repair ticket and opened a new one.  Sincerely, [redacted]

All the information was submitted to [redacted] in order to activate the phone on their network. Customer were provided with a link to access the [redacted] website and activate the phone as a new device, also all of the device’s information were sent to the [redacted] network on a file, that was also...

sent to the customer via email. Customer is able to connect to the [redacted] network, which is the network that this device was manufactured to work in, (a CDMA working network) he states that now he want to unlock it and connect it to [redacted] network, but this is not possible since [redacted] works under GSM network and it will not be compatible with a CDMA manufactured device.

On May 30th 2015, we offered Mr. [redacted] a repair for his issue. He reported "device volume button is hard to press and it getting stuck."  Mr. [redacted] stated he has already had 7  replacements through [redacted] and they all had the same issue. We attempted to contact Mr. [redacted] on May...

31st, June 3rd and June 4th. Our last communication was on 6/6/15 and Mr. [redacted] disconnected the call. We'd still be happy to provide a replacement if a proof of purchase from [redacted] is provided.

Complaint: [redacted]I am rejecting this response because:as I explained to the htc rep.  I contacted them in January of 2014 originally and recieved the same horrible customer service experience.  I put the phone in a drawer and bought a new phone.  I contacted them again in 2016 with the same lazy response and then again this time.   I am not paying them a cent to repair something that I paid 600 dollars for and only worked a month..  Htc is a joke and I want a refund of the original purchase priceComplaint: [redacted]I am rejecting this response because:
 
 
 
 
 
 
 
Sincerely,[redacted]Sincerely,[redacted]