HTC

Information has been requested to HTC repair facility in order to verify if the situation is related to coverage and service.Customer has been advised to reach his service provider.Once the investigation is completed customer will be contacted

Customer was contacted and the situation has been resolved. Customer is taking advantage of the T-Mobile Wi-Fi Calling feature again.

HTC is willing to take care of the phone by following their policies; we are able only to repair the device,  a replacement  is not available.  Once again, we can provide Mr. [redacted] with a prepaid label in order to receive his device and start this process.

June 17, 2015 RE: Revdex.com ComplaintCase #: [redacted] Dear [redacted],  A copy of your report filed with the Revdex.comof Alaska, Oregon and Western Washington has been received by HTC regardingyour HTC mobile device. We apologize for...

theinconvenience you encountered while having your device replaced by HTC. Due tounforeseen circumstances there was an unexpected delay when sending thisreplacement. Our records indicate that yourdevice was delivered on the 4th of May.  If you need to reach us in the future, please do nothesitate to contact us at[redacted] from 8am to 1am EST 7 days a week. Sincerely, HTC Customer Care   HTC America CC:      Revdex.com ofAlaska, Oregon and Western Washington

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:Still getting the runaround from them, but will hope they will actually resolve this.  I seriously doubt they will though.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
I have not heard of a resolution.
Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:
It's not even a response...all it is is the company indicating they are trying to reach the Revdex.com.  They do not refute anything I have written.Sincerely,[redacted]

We have received his case and we are currently working to find a fast solution in regards to providing him with his product repaired which is related to ticket Uh OH ticket [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

June 24th 2015 RE: Revdex.com ComplaintCase #: [redacted] Dear Mr. [redacted],  A copy of your report filed with the Revdex.com of Alaska, Oregon and Western Washington has been received by HTC regarding your HTC mobile device. We are sorry to hear...

that your experience has been less than satisfactory. Our records indicate the unlock code was given to you on the 16th of April and the replacement device was delivered on the 17th of April. We would like to apologize for any inconvenience that you have received. If you have any other questions please contact us back at [redacted] from 8am to 1am EST 7 days a week.               Sincerely, HTC Customer Care         HTC America  CC:         Revdex.com of Alaska, Oregon and Western Washington

HTC will fulfill customer’s replacement request in accordance with the On Site exchange terms and conditions. At this moment the repair center is waiting for the re-stock of the 3 in 1 cable. Every replacement process related to this unit is on the back-order list. As soon as a tracking number is generated the customer will be contacted

As promised, we are sharing the available tracking number that was generated for the RMA ticket # [redacted]. The customer can expect the device to be delivered on Friday, 12/15/2017, he can check this information with the UPS tracking number [redacted]. We thank the customer for his patience and understanding with HTC.

We have contacted the customer, and per our conversation he is willing to proceed with the exchange process already started with the ticket ID number [redacted] under the limited warranty of the product. Thus, he will be receiving the replacement device that is in transit to his mailing address...

with the UPS tracking reference number [redacted] within 24-48 business hours.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and to date (9/2/15) I continue to WAIT on HTC to email me the shipping information (number) to affix to the box before I can send the phone to them for testing. I expected something from them by now. I still have a dead phone, going on 3.5 weeks. ?THIS ISSUE REMAINS UNRESOLVED.Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The phone that was sent on 7/28/15 was the same exact unlocked model they have been sending me. Then today, 7/2/15, I received another replacement phone. Unfortunately, this phone is for [redacted] and has the Windows operating system. The latest phone is the farthest thing from fixing the issues. At this point the only resolution that will resolve this case is for HTC to allow me to send the original phone back and give me a full refund of my purchase price. I have no desire to have any relationship with HTC after this fiasco.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have been checking my credit card account for the last two days. No refund has been issued. According to the UPS tracking number for the phone I returned, it was received Monday 10/24/2016.
Sincerely,[redacted]

On the 16th of September, Mr. [redacted] spoke with an HTC representative and accepted an Advanced Exchange of his device. After review of the tracking we see that the device was delivered to him on the 21st of September. Once we have received his device back we will assume this case to be...

closed.