HTC

Complaint: [redacted]
I am rejecting this response because:HTC designed their warranty process to be painfully long and stressful for customers that HTC only...

managed to send a prepaid shipping label after 3 weeks of delay since first making the warranty claim AND involving Revdex.com in the process.Unfortunately this is not the end.Their warranty process requires additional 2 weeks minimum just for shipping both ways plus the time they say they will require the examine the defect in the cable.This is additional 3+ weeks of delay on top of the 3 weeks that already passed.HTC has met their goal of blocking warranty claims with extra ordinarily long delay and complicated warranty process.   
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: The phone that was sent on 7/28/15 was the same exact unlocked model they have been sending me. Then today, 7/2/15, I received another replacement phone. Unfortunately, this phone is for [redacted] and has the Windows operating system. The latest phone is the farthest thing from fixing the issues. At this point the only resolution that will resolve this case is for HTC to allow me to send the original phone back and give me a full refund of my purchase price. I have no desire to have any relationship with HTC after this fiasco.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

All processes are progressing already, once the tracking number is produced by the system the customer will be provided with it so he can track the shipping of the package. In the meantime a request for a loaner phone has been sent and we are expecting from the approval of it.

Complaint: [redacted]
I am rejecting this response because:My complaint with HTC lies within their service and the fact that it had taken them 8 months to give me an answer. Regardless of whether or not the phone was under warranty, the fact that I was told I would be called back on numerous occasions and spent days trying to contact them is unacceptable. Additionally, no warranty was made clear and the phone was sent to me damaged. They also used me as a pawn between T-Mobile for weeks in which the claim that I need to contact t-Mobile was refuted. T-Mobile told me that HTC would need to complete this. The service was absolutely horrendous for a customer with them for over six years.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
 
As states multiple times, and as is seen in my documents, the item was full price, alone in the cart, not combined with any discounts. I was in complete compliance with HTC's TOS. $699 full price, no discounts applied, no free accessories included. Please comment.Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I have been checking my credit card account for the last two days. No refund has been issued. According to the UPS tracking number for the phone I returned, it was received Monday 10/24/2016.
Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: HTC has confirmed receipt of the requested information. The same information sent 8/30/16. I have not been contacted nor been given any instructions on how to receive the replacement under the warranty offered with my purchase. The replacement warranty is the primary reason I purchased this product. A snapshot of the confirmation from HTC is included and is the last communication I have received from HTC.Sincerely,[redacted]

We comprehend this process took a different way from the expected and changed the prospective with the brand. We highly appreciate the customer's comments, as this will help us to improve our services. We gave our best to address Mr. [redacted]' situation and to provide a resolution for him.

Complaint: [redacted]
I am rejecting this response because:My heart and prayers go out for the people of Houston affected by the Hurricane. However, the problems that I have experienced began long before Hurricane Harvey struck. Also, my case did not involve a repair, it was to be a replacement. I am sure that there are other locations or means by which HTC could send me a brand new phone if they were really concerned about customer service and doing the right thing. If the right person gave the authorization I'm sure one could be in the mail the next day. I no longer want a replacement, I want a REFUND OF MY MONEY.
Sincerely,
[redacted]

Customer has been contacted and she stated...

she returned the device.
Customer purchased the HTC device with Verizon.
Since no information was provided (IMEI-Serial Number) and customer has already returned the device there is no way HTC can verify the situation or provide the available options to resolve the customer request.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

HTC is working really hard to complete the repair process as soon as possible and we are currently in the last stage. Customer will be informed as soon as the tracking number is available.

Revdex.com:I spoke to HTC earlier this week, and I was told that my HTC U11 is being shipped back to me. They provided me with a label, and UPS assured me they have the package now and it is in transit to be delivered to me. I definitely didn't get this specific update that I have received from you all from HTC, so this is new to me. Hopefully, this means that they just processed me an exchange, and that they just didn't send me back a un-repaired smartphone, and not an exchange for a HTC U11 that is working.
I have reviewed the response made by the business in reference to complaint ID [redacted], and I am unsure of the satisfactory level until I see exactly what is delivered to me in the mail on Monday, 9/11/2017. Please stay on standby for an update until then.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:How is that an acceptable response? You advertised next day phone replacement. There being a backup does not release you from your obligation to uphold your word to your customers. When I bought this phone I entered into a contract with you in which you promised to provide me with the features advertised. You have not done that. The fact there are apparently hundreds of others also waiting for a phone doesn't change that. You have the ability to give me ( and everyone else you have screwed over) a full refund or just send us a new phone of which you have thousands. There, I just solved your backup.  Stop with the lip service and actually tell me what you are going to do to resolve this extreme failure to serve your customers. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:I have been dealing with this issue for almost 2 months now, and in my last communication with the "escalation" representative he stated that he still had to wait to see if it was possible to exhange my phone fore exactly what I had to begin with. Mind you, that's what I've been asking for for at least the past month now. HTC states that they will replace a damaged device under the Uh-Oh coverage with the same exact thing the next business. I didn't recive my first (damaged and non matching) replacement until several days after I had the hold on my credit card, and now 2 months later HTC has still been unable to replace my phone correctly. I've attached a transcript of our communications back and forth since the start of October. In it you can see me making several requests for a matching replacement, and being told that I was in correct and that there are no differences between the original phone that I purchased and the replacement that I recieved. In the second document I attached (the PDF file from the FCC), if you scroll to the end of page 3 and the start of page 4 you'll see 2 different FCC codes for an HTC 10 ([redacted] and [redacted]). Clearly you can see the variances. My original phone was the HTC10 [redacted], while the replacement I was sent was teh HTC10 [redacted]. I have gone so far as to contact the FCC test lab directly and they were able to confirm the difference between the 2 phones. I see no reason why I should still need to be chasing this matter when HTC has failed to reasonably deal with my issues and I have been more than patience with this matter. Also, I was told that they were going to "look into" and "put in a request for" some form of compensation for me due to the extreme delay and issues with thsi matter. That was roughly a month ago now and HTC has yet to confirm anything, except that it's "being looked into".  It truly feels like they are pushing this off in hopes of me getting so fed up and letting it go. There is history of them pushing off warranty replacements and customer issues for months. At what point does the company selling the product become responsible for the proper handling of said products warranty replacement and at what point is the customer not expected to be the one researching, analyzing, and following up in a timely fashion. HTC has not kept their word with almost every aspect of this situation. I am again requesting a full refund of all products and I will return said products. 
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:They promised that I would have my phone back by the 29th of this month. which is a 1month and 1/2month. I think that is long enought. Unless you get the parts from mars!
Sincerely, All they do is say that we are working on it.
[redacted]

According to the order number [redacted] customer purchased the HTC One M9 last 04/15/15 According to the ticket number [redacted] customer reported the cracked screen situation last 04/01/2016. The Uh Oh protection ticket [redacted] was closed last 03/02/2016. The next interaction took place...

last 08/20/2016 ticket number [redacted] 1 year original warranty and 90 days post repair warranty expired. Since this situation is related to the service a repair process cannot be followed and Customer will need to contact T-Mobile to complete the activation process.

Complaint: [redacted]I am rejecting this response because:
As stated a coupon code is not acceptable due to the fact I used one of those from a previous issue on this order and still got horrible service.  It is pretty clear you have no plans on appeasing an upset customer and are willing for me to return the product and cut all ties with HTC.  Great business practices! Please send me the details on how to return the product so I never have to deal with HTC again.  
And you better believe every person I know will hear of my experience. 
Sincerely,[redacted]