Huntington Area Postal Federal Credit Union

Good morning, I emailed *** *** and explained that RCN retracted his name form the Collection Agency and his credit score will not be affectedI am sorry the agent he spoke to was not able to give him his balance at the time of his callOnce the equipment was returned the account
was disconnected and backdated Sincerely, *** K***
*** **

I reached out and spoke to *** ***
*** *** states she was told that she could pay $on 12/2/
with no service interruption. Service
was interrupted. She had to call to
restore the service, this caused a restoral fee to be charged.
I agreed to waive the restoral fee and a late fee. I applied a credit to cover both fees in the
amount of $

Complaint: ***
I am rejecting this response because: RCN still didn't refund the overpayment
Regards,
*** ***

Complaint: ***
I am rejecting this response because:I have received the same, "it is being worked on" response from everyone I've spoken to at RCNMy initial call for this problem to customer support was at the beginning of FebruaryIt is now approaching the end of April, and I have no reason to believe that any progress is being made to resolve the problemI have, on multiple instances, asked to receive more details on what exactly needs to be done, or to speak to someone who is fully aware of the work that needs to be doneAt this point I would really appreciate more transparent and effective communication from everyone involved
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
If someone from the company goes through my account and tells me I should not have been charged and that all claims sent to collections will be erased, the company should not go back and say something different the next time I callProtocol was not followed by recording or noting the conversation as supervisors are supposed to do and because of their mistake on this, I am having to suffer the consequences, not the one at fault - RCNI have gotten different responses each time I called and was told by *** in Pittsburgh that this would be taken care of completelyShe also gave me her cell phone number so that I could call if there were any problemsShe has not responded to the voicemail I left and has not answered on the multiple occasions I calledIf you need me to provide the phone number I was given to prove this, I will do so when it can be kept privateThe fact that she did follow up on any of the items we discussed and then did not make any notes or changes to the account is unacceptable customer serviceI can only go by what a representative of the company tells me and that has been directly contradictory each time I talked to them about thisRCN should agree to do what a representative of the company promises the customer, whether everyone who works there agrees or notIt is not my fault that I was told possible wrong information from RCN directlyOn the note of being contacted, I would like to see what proof RCN has of me being contacted as I forwarded my mail for that address and never received any noticeThey also did not call or email me, though they had the information on my account to do bothThey should have made more of an effort to contact me, as I never received anything, I find it hard to believe that anything was sentAlready they have shown that employees do not always do what protocol requires by the fact that *** did not make any notes on our conversation as protocol requires
Regards,
*** ***

Complaint: ***
I am rejecting this response because: The representative stated times now that there have been credits made to my account and in fact I just received a new bill today that shows no credits at allI really don't like the sneaky charges and fake adjustments that are being made to my account
Regards,
*** ***

Complaint: ***
I am rejecting this response because:My account page *** still shows a balance of $44.63, no credit issued
Regards,
*** ***

Good morning, RCN is going out to drop off a TIVO even though she does not have a TVWhen she has the Electric problem fixed we will come out and install the Tivo for herThis will allow her to have an active account and be able to stream on line.Thank you for your patience as we
worked to resolve this issue.Sincerely, *** K*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

Good afternoon,This modem is failing to lock onto multiple downstream channels, most likely a hardware error on the modem, this modem model was released in and is well passed its eol (end of life) dateRCN is not trying to retain rental revenue for a modem, but simply trying to put a capable
piece of equipment in the customer home. RCN and other providers have deemed this model number obsolete for several years. The customer can also choose to buy a new modem (and router). While they would have to make an initial investment, there would be no additional monthly billing for modem rental if capable equipment was provided by the customer. Warmly,SaraRCN Boston

Good morning, After review of the account, I called the customer to review the complaint. I have not yet received a return phone call. I will update once again after I have heard from the customer. My contact information is below. Thank you,Sara P***
RCN Boston ***

I spoke to *** *** He believes that we should not charge surcharges that our rates should just be higher so people are aware. I explained surcharges and that all of our advertised rate to state that they are before taxes, franchise fees and surcharges. He wants our
policy changed

I spoke with *** *** and did confirm that his services were repaired and are properly working. I removed the charge for the technician visit. He told me that while he was happy with the technicians that came to is home, he was not happy with the customer service agents he
spoke with on the phone. Based on *** *** feedback appropriate action has been taken

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
I received a call from a representative of RCN and after our discussion I clicked through and found the disclaimer, which is located on a separate pageI still maintain that the disclaimer should be on the page where the offer and asterisk appears, or that the offer should alternately use a character other than an asterisk to indicate that the asterisked items on the bottom of the page do not represent the offer in questionWhile putting the disclaimer text on another page seems consistent with industry standards, it is also deceptive to average consumers such as myself.However, it is not fair to hold RCN to a higher standard than their competitorsWhile I wish that I have been made aware of the additional charges up front and do believe that easily visible disclaimers would be the best practice for companies to engage in, I am satisfied both with the cordial response I received from RCN as well as the assurance that they would look into putting an additional disclaimer on their homepage.Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

I reviewed the account and spoke to *** *** He was originally offered a HD box with is basic cable and internet package for $+ tax. That was an offer that we were no longer offering. While we working on the account to get the correct offered price, another agent
offered the $with an upgraded TiVo box. This was an incorrect offer. We did update the account to the $with the original offered equipment. Customer is ok with the original offer. I did offer and apply a free month of service because of the issue *** *** had

Good afternoon, The Bulk Agreement pricing started on 8/03/His bill was due on 9/24/in the amount of $The bill was adjusted with the new rate of $53.49.Also a credit for the remote was placed in the amount of $I added another credit of $since the remote
cost $He has a credit of $towards his next month. I LMOM with our contact # in case he has anymore questions or concerns. Sincerely, AlyceAlyce K***
*** **

Good morning, I called *** *** and LMOM with my contact numberHe hasn't called me back as of yetThe promotion he was given gor the Cable, Modem and phone packageis pricing rightThe Promotion does not include equipmentI can explain if he calls me back at the number below.Alyce
K*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

I reviewed *** *** account. She was not charged a month in advance. Her bill printed on the 1st or 2nd day of the billing cycle and was due a couple of days before the cycle endsPrior to service being disconnected her account was past due. The last payment we received was
$and was received on 10/26/17. This payment covered a payment that was due 9/23/for the billing cycle of 08/26/17-09/25/17. That payment was returned by the bank, leaving that period unpaidService was interrupted on 11/9/and then disconnected on 11/24/because of the past due balance and the returned payment. We back dated her billing to the interruption date of 11/9/17. This left Ms*** due for service from 08/26/17-11/8/A bill showing that balance plus the charges for equipment was printed and mailed before the equipment was returned. However, once the equipment was returned we did update her account balance. Additionally we do send people out, as a courtesy, to pick up equipment from customers. These individuals do have ID showing they work for RCNI spoke with *** and explained this to her. I also agreed, as a courtesy to wave the last three late fees totaling $and two restoral fees totaling $