Huntington Area Postal Federal Credit Union

I have tried to reach *** *** multiple times; I have left messages with my contact information but have not heard back from her. I have reviewed her account. *** *** was given a promotional discount in January of that was for months. This discount ended in
January causing her bill to increase from $+ tax per month to $+ tax per month. *** *** called in to our Customer Care department on 03/24/and was given a new month promotional discount that lowered her rate to $+ tax per month. This new discount will end in March of The agent did request that *** *** make a payment prior to giving the new promotional discount because at the time of the conversation *** ***’s account was interrupted due to a past due balance. Unfortunately when services are interrupted we are unable to make any changes to the account until a payment is made to restore service. I have issued credit for the difference in the price of her packages, $30, for billing cycle

*** *** subscribed to 10mbps at $per monthWe gave him a free upgrade to mbps. He then discovered that our price on the 10mbps was at $19.99. I looked into this and determined that the price just dropped to $in August. This was part of an introductory offer
for new customers and not in response to the free upgrade we were offering. I called and addressed *** *** concerns about the pricing

Good Afternoon, I applied another adjustment of $for more months to settle the complaintA total of $has now been applied.Sincerely, AlyceAlyce K***Escalated Resolution Team

I received *** *** complaint. He signed up for service with a free month and could not locate a disclaimer stating that taxes and fees not included on our websiteI checked our website and there is a disclaimer stating that the free month offer does not include taxes or fees. The
disclaimer is listed with other disclaimers about that specific offer, but is viewable on the website. I spoke to *** *** and explained where the disclaimer can be found. *** *** thought it would be on our main page. I explained it was the information for that specific offer but would see if it could be moved or added to the main page. I also applied credit for the taxes and fees as courtesy

Complaint: ***
I am rejecting this response because:Although the amount the company indicates as owed ($323.90) in their response is acceptable to me, the amount the company reported to *** *** credit bureau is a different amount ($444.00)The company needs to correct the amount which they reported to *** *** which they have not stated they have done or will do
Regards,
*** ***

Tell us why here...ERT Revdex.com COMPLAINT *** GAVE *** CREDIT IN THE AMOUNT OF $HIS CABLE WAS SHUT OFF ON 11/16/AND HIS LAST PHONE CALL WAS ON 12/18/13. He OWED $ON 11/AND FOR THE PHONE SERVICE WHICH WAS $DIFFERENCE OF $.
Sincerely
Alyce
ERT Escalated Resolution Team
*** **

Complaint: ***
I am rejecting this response because:
Once againOnce again just like I told them before I was not living at the address at the time my girlfriend was living here I was still living in New Jersey at ** *** *** *** *** *** Apartment *** the only reason why they keep saying that I was living here was because my name was on the lease.However I provide them with my IRS documents proving to them that I was not living here at the time they said I wasHow can I play live in fear when I never received no mail at *** *** *** *** *** Apartment *Not only that I can't provide a letter from *** *** in regards of this matter stating that I received dialysis treatment times a week.Now now *** *** but I'm living in ***keepisode in mind it's three times a week.
Regards,
*** ***

I reviewed *** *** account and called and spoke with him. He did have a month promotion that was providing a reduced rate on his services plus free ShowTime and Starz. This promotion ended and the rate increased on 06/28/17. There was a notice about the increase included
with his statement dated 05/24/17. This would have been the last bill at the discounted rate. *** *** stated he was not aware that the rate was going up or that he ShowTime and Starz. A previous agent that he spoke with had removed those channels and issued a credit to remove the charges back to 07/25/17. I issued additional credit to remove the charges back to 06/28/17; since he was not aware he had those channels. *** *** has already requested his service be disconnected because of the increase in his rate. I offered to provide an additional promotion to reduce his rate if he stayed with RCN. He declined. I did issue a credit to cover the increase in cost on his rate for the last two statements

I reviewed *** *** account and spoke with her. She explained that the technician did not repair or replace any wiring. I apologized and explained that since that was the case we would wave the fee. I issued a credit of $to cover the charge

Good afternoon *** ***I want to apologize for your experience in attempting to secure RCN services at the above address. I sincerely apologize for the inconvenience you have experienced. I want to assure you that we are committed to improving our processes to reduce or eliminate
experiences like the one you describe. Thank you for taking the time to share your experience with us.Warmly,RCN Boston Care Team

I spoke to *** *** and reviewed his account with him. He was upset about the late fees that were charged throughout the last year because of the balance of $ I issued credit on the late fees. The total credit is $ *** *** was also looking to reduce the rate
of his package. I was able to find a promotional rate that would reduce his rate for the next months

*** *** was promised free install and month free The credit for the free month was applied to the account I applied a credit for the installation charge of $

I spoke to *** **, he was not happy with the fact that surcharges are added to the bill. He believes that those amounts should be added into the monthly rate before tax. I addressed his concerns and forwarded the information for him

As previously stated, credit was applied to *** *** account on 10/05/17. The total amount of credit was $77.23. Unfortunately by the time the credits processed through our system, her new bill had already printed and was mailed out. These credits will appear on the next bill that goes out. I apologize for the confusion

Good morning,, *** *** was given month free of $and an additional credit of $for the issues he was havingWe ran a diagnostic test and *** *** reset his modem times in JuneOur technician tried to explain to *** *** that his modem is a Doocsis and the
router is an off brand G band routerWhen the technician walked feet from the router he did see a drop in the speed and the Wi FI signalHe suggested updating his equipment Other modems in the surrounding apartment never had a loss of signal on the days he reportedRCN did remove non active lines on the roofSincerely, AlyceAlyce K*** **

*** *** bill increased when his discount ended. We did apply a new discount to his account to stop his price from going to full price. We sent a notice out with his bill the month before the increase. This notice was with the bill dated 09/02/ I called *** ***
and explained this to him *** *** was also looking to reduce his bill. I worked with him to find a new discount and lower his rate. He was happy with the new rate

*** *** was disputing his remaining balance of $39.77. I tried multiple times to reach him via phone with no success. I was able to reach him via email. He is looking to have a zero balance as part of our day money back guarantee. I reviewed the account and see that
the guarantee was not applied. I issued credit in the amount of $to bring the balance to $and notified *** *** via email

Complaint: ***
I am rejecting this response because:She left message, did not provide satisfactory infoI tried her back today
Regards,
** ***

I have reviewed *** ***’s account. She did receive a bill showing a balance due. However, this bill was printed prior to the equipment being removed from the account. I spoke to *** *** and explained that online shows that her current balance due shows $0.00. I also explained that we are in the process of sending a refund in the amount of $and that I would let her know when I see the refund was sent

Complaint: ***
I am rejecting this response because: I spoke to Melissa from RCN today regarding the billShe stated that the $in question is "past due", but it is not showing as past dueI asked her about this and she stated that she can make it show as past due, if I'd like, and I took that as something to make me back downShe also said that I cannot rely on what amount is shown on RCN's website or app because if billing changes , but the amount that they say that I owe is shown in their app (see attached photos), so it seems to me that they say what they want, when they want, because the customer cannot rely on the app give them correct information, unless they say so, which is a sketchy business practice in my opinionAlso attached are the emails with different past due amounts, sent days apart, as well as the screenshot of the $totally account balance
Regards,
*** ***