Huntington Area Postal Federal Credit Union

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

I have been attempting to reach *** *** about this complaint but have not been successful. I have tried both phone calls and emails. I did receive one email back from him stating he would call but have not heard from him I do want to work with him to resolve his
issue and I believe I have found an error on the account that once corrected would reduce his bill. I would like to go over this information before making any changes to his account

I spoke with *** ***. The service was already transferred to her roommates name since she was moving We are escalating the issue she had with the supervisor who refused to transfer the service I have removed the disputed late fees and restoral fees from her account because
of the issues that she had

Good afternoon, I placed an adjustment in the amount of $to clear the balance on the accountThe Supervisor made a mistake but to be fair we did apply the adjustment .Sincerely, *** K*** **

Complaint: ***
I am rejecting this response because:I received no calls, but I had one E-mail in my spam folder from themAs follows is how I responded because even more dishonesty came from the company:I did finally receive it in my account today, however your employees are about as dishonest as they comeI have been either misinformed, or intentionally lied to times now and that's before service had even begun!?! My bank had no record of a pending deposit until Saturday, so whoever I spoke to lied to me the first time about the deposit being released last MondayIt took the current account holder at the address to contact you guys, and whoever they spoke to said that I was lied to again because they wouldn't do a sub account at the address like I was attempting toFinally for the third lie, I was told I could talk to the technician when he arrived (after the current account holder set things up) and he would be able to switch me over to HD receivers no problem, he would just have to call it inWell, the technician laughed at me and said dispatch didn't inform him so he didn't bring one but I could go trade it at the office on MondayJust to get service your company bold face lied to me on separate occasionsA "misunderstanding" as you put it is not what happened, you just have employees with either no knowledge of how to properly perform their job, or absolutely no back bone and integrityYou guys are a joke. This explanation will be sent to the Revdex.com as well
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I provided plenty of opportunities for them to explain what happened to my refund, I spoke with three different representatives, and all of them told me that my refund was deposited back to my debit card, they even mentioned the last digits of the card; so how dare this person to say that I did not give a chance, and right away to imply I wont be returning the equipment , Since I don't live close to the only office in all Chicago for returns and with a very inconvenient scheduled of operations, I work very long hours every day inclusive weekends; So it took me some time to return the equipment, but I didNow I want to know when I will have my refund back.This is the kind of attitude that this company offers to their clients, I am so glad I pulled my business from them, and definitely very motivated to bring my case to the mediasince I just learned that this situation is not the first time that happen to other people.
Regards,
*** ***

Good morning, *** *** had a package Promotion and an upgrade to Mbsp PromotionThe Mbps promotion ended and increased his bill by $and then in August the Package went up which added an additional $on his accountI placed a new Promotion and he
asked to decrease his speed back to 25Mbpsto lower his bill .Sincerely, AlyceAlyce K*** **

*** *** currently has service with another provider and is not attempting to obtain service with RCN.RCN is not requesting that *** *** pay the bill for the account that is not in her name. We are and have been sending statements to that account holder. The payment *** *** did make to RCN was for a balance she owed for service prior to July of

Good afternoon, I am showing that *** delivered the box today at 10:AMDelivered On:Wednesday, 03/02/at 10:A.M. *** I am sorry for the delayI received the tracking number last night and checked on it today***

Tell us why here...Good morning,
I added a promotion to reduce her monthly bill to $plus tax for $She has a promise to pay of $by 11/02/
to keep her services active
Sincerely, Alyce
Alyce K***
*** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I reviewed the account and spoke to *** *** He stated that he did return the equipment with a shipping label he printed from our website last January. We have no record of that piece of equipment being returned. Since he did ship it back and since we did stop billing him for
it, I escalated the issue. Because of this we were able to remove the equipment and will remove the charges from his bill

I reviewed *** *** account. She was charged late fees for the months that payment was received after the due date. She was also charged for several payments that she made over the phone. There was only restoral fee charged in the amount of $ I spoke with ***
*** and went over the bills with her. I issued credit on the $restoral fee. I also made her aware of alternative ways to make payments with not processing fee She should be able to view PDF copies of her bill via the mobile application. I have advised she try removing and reinstalling the application to see if she can access those and to let me know if there is still an issue

Good Morning, *** *** disconnected service on 7/26/She owes for service from 7/10-7/26/in the amount of $The notices were sent to *** *** *** *** ** *** *** ***Once the account is paid RCN will notify the Collection Agency. Sincerely, ***
K*** **

Tell us why here... Good afternoon,We have reviewed your RCN account in order to address your concern. The modem that you reference was added in and no longer meets the minimum system requirements. RCN does not update firmware on a customer owned modem unless it would otherwise
be a major security risk. You would be able to add an RCN owned modem to your account, subject to equipment rental charges, or purchase a new modem that meets the minimum system requirements:*** Service Speed Any speed up to Mbps Modem DOCIS Type DOCSIS Downstream Channel(s) Channels Upstream Channel(s) Channels I apologize for any inconvenience in this matter. Please feel free to reach out directly with any additional questions or concerns. Thank you,Sara P***RCN Boston***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may
update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***

I reviewed the account and spoke to *** *** We were able to have a technician out this morning, 05/05/to run the necessary lines and install the service, which was confirmed to be working As a courtesy I waved the installation fee of $because of the delays in the
service being installed. I also gave *** *** a free upgrade in internet speed to compensate for the issues

Good afternoon, We were able to make contact with he customer today. We calculated the difference between what she was billed and what she says she was promised, multiplied it by the months of our promotional offer and agreed upon a credit of $174. The customer stated that she was satisfied with this resolution to this matter.We apologize for any inconvenience the customer experienced in this matter. Thank you,Sara P***RCN Boston

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***