Huntington Beach Chrysler Dodge Jeep Ram

I went to the dealership to buy a vehicle yesterdayI called before making the hour drive to confirm the vehicle was still availableI also told them I was buying it and asked if they would hold it for me if I made the driveTom told me they don't normally do that but would ask his managerHe put me on hold a minute and came back saying that his manager approved itThey would hold the vehicle for me to purchase if I drove down that dayI take off work early and head that way immediatelyI arrive there and we immediately sit down to go through the numbers to make the purchaseKeep in mind, I agreed to the purchase price of the vehicle before making the tripI did not haggle with pricing at allIt was the price on the front window which was a decent price for this vehicleThey run my credit which is approx credit score and I'm approved for the loan amountI'm also putting cash downI decline their extended warranty that they continued to push on meAfter declining that, there is still 2k in hidden fees according to the length of the loan, monthly payment, and the interest rate they are giving meI could of used my own financing but wanted it to go smoothly as it was late in the day and my bank was closedI agreed to the 5% which I knew I could refinance in a few months with Chase @ 1-2%They wouldn't show me the total and were playing the sales hidden numbers gameI ask one question - the break down of the feesI never get thisAfter sitting around waiting, Tom comes back and tells me he cannot make the deal because the vehicle just sold! We are in the middle of a contract and they sale it? They failed to tell me they were doing two contracts at the same time for the same vehicle! They wasted hours of my time and did not keep their wordIf you cannot hold a vehicle, say soIf you tell someone you will hold it; keep your wordWhy waste my time, get a bad review, and run my credit if you are going to sale it to someone else after promising to hold it? Shady shady dealership and sales peopleBeware!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Although the dealer said that it would be taken care of on 3/7/15, I still haven't receive any mail from them yet Thanks Regards, [redacted] ***

The dealer wil verify the information and if accurate, a refund will be issued immediately

The Dealership Management apologizes for the negative experienceAs long as the vehicle purchases is in the same shape as was when sold and has less than miles, we will honor the customer's requestPlease have customer contact [redacted] at [redacted] to arrange the return.Thank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again you in no way address any of the multiple issues with service outlined in my complaint my review will remain and you will lose more than $worth of business because of it so have a wonderful day =) Regards, [redacted]

The dealership billed the customer for the difference of what was quoted as a payoff when they sold us their car and what the bank requested be paid in order to obtain the titleThe dealership is out the moneyWe would like reimbursementAs for the sales tax refund, the dealership will issue a new refund check and stop payment on the other check issuedLast, the dealership will have the [redacted] General Manager, call the customer to discuss this matter and get all issues resolved on 5/8/

Everything we sell is optional and will happily refund both itmesIf the vehicle is financed, the refund will go to the bank to reduce the amount owed and if it was paid for in full, we will send the refund to the address on fileif there is anything else that needs to be addressed, please contact the General Manager, [redacted] , directly on his cell phone [redacted] HE is always available

The General Manager has made contact with the customer and all issues have been resolved

All of our vehicles advertised are for sale at the advertised price until soldIt is first come, first serveWe are happy to sell whatever we have available when consumers come to to our establishmentWe accept cash and offer financingThis is our reply to the customer on ***: The dealership management apologizes for the poor sales experienceWe are VERY busy and are working on hiring more sales staffWe aren't ignoring you instead focusing on the business we have in store; people wanting and agreeing to buy vehiclesI suggest you set an appointment and come inWE WILL NOT LET YOU DOWNWe have thousands of happy customers after being in business yearsIt is our goal to offer a quality sales experience and to make the sale as simple and transparent as possibleIf there are any open issues relating to your experience, please contact [redacted] , General Manager, on his cell [redacted] Additionally, we did ask why the consumer wanted to do business with us when she obviously has such a bad perception of usShe has bashed us publically on [redacted] without coming in to buy what she wantsWe are concerned that she will be a bad customerThe only other review she has made on [redacted] is against another car dealerThere are so many other dealers, why is she persisting? Perhaps because we have the best selection and pricingDoing business with us is easyJust show up and be prepared to buy

The Dealership will happily refund anything purchased that there is a change of heart over Please email a cancellation request to [redacted] with a clear, itemized request of those items that are wanting to be cancelledWe will process the request immediately and make the refundAs for consumers complaining about things being added and not requested, it does not happenWe have a fail safe compliant disclosure process wherein all items purchased are fully disclosed and signed forThere are those consumers that have a change of heart overnight that complainIn reality, all they need to do is call and ask for a refund and will get itThanks you

Call the General Manager, [redacted] on his cell [redacted] and he will address concerns and resolve issues

My expirience with HB Chrysler Dodge Jeep Ram was very frustratingAfter paying my down payment and submitting my loan paperwork to the fincance department, they didn't file the loan paperwork properly with my leinholderAfter several phone calls to their finance department I was able to get my loan taken care ofBut by this time, my loan offer had expired and I had to reapply do to the dealership's lack of timeliness My other issue happended when I went to register my new vehicle (it had been two months since I drove off the lot)The DMV had no record of my vehicle in their Internatial databaseAssuming that this was also the fault of HB Chrysler Dodge Jeep Ram, I called their buisness department and found out that they were still trying to aquire the title to the vehicle they sold me two months ago! The man who traded the vehicle to HB Chrysler Dodge Jeep Ram never furnished a title and for whatever reason, still was able to trade his car Overall, a disappointing dealership, to say the leastNo problems with the sales staff, but everyone in finance and buisness seemed very lazy and unprofessionalI would not recommend this buisness due to the hassle it has caused me

The dealership has complied with the original request and took the vehicle backIt has also received the follrequest for the substituted vehicle regarding refunding the GPS, cancelling and refunding the service contract and credit back any monies dueWe will happily do them all This is % of what the customer has requested

Huntington Beach Chrysler Dodge Jeep Ram -- Deceptive, Dishonorable, Disappointing – DO NOT TRUST THEM! Having purchased vehicles from HB Jeep before, and having recommended them to many of my clients over the years; I was EXTREMELY disappointed today in their lack of integrity – even after admitting they screwed up! I saw them add for vehicles I was looking for, contacted their sales person and made arrangements to purchase before the ½ drive each way and verified the pricing! Within minutes of arrival, I noticed that the MSRP on the vehicle’s window sticker was significantly LOWER than what they said in them adds; making their discount less than advertised I pointed this out to the salesman, who said – “I’ve never seen this happen before My apologies I’m sure my manager will honor the error.” I mentioned that maybe the other vehicle was correct; sad to say, it too had the same deceptive error What are the odds! If you’ve ever bought from them, you were probably quietly screwed too ½ hours later, after having most all the work completed to purchase the vehicle; the manager admitted the error; but, said that “in small print, it says if a mistake is made, we don’t honor them” I’m an employer, if my employee makes an error – I will do my best to honor it and serve the client They admitted the error but was unwilling to make even a ONE-dollar adjustment towards the $1,error Thus, they went from being a vendor I would recommend to a deceptive, dishonorable dealer I would suggest that you avoid them HONOR DOESN’T MATTER IN POLITICS; but, it should matter in business!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThis whole matter could have been resolved quickly had anyone either answered my numerous pleads via phone calls and messages or not lied when they did talk to me, Here is just some of those lies: "the check is in the mail", "we do not have signers today for the check", "we have to wait for your check to clear" (I GAVE THEM CASH AND USED CREDIT CARDS)"the holidays have slowed the process down", "we have to talk to [redacted] and he is not here", "we will expedite the check on Tuesday" (that would have been 12-16-14, and obviously that never happenedAt this time what I will accept is: Correcting the amounts that were refunded to my credit cards, incorrect amount posted to eachReimbursement for the $finder fee I paid to a broker to find the vehicle and to drive me to pick up the vehicle (can provide invoice if need be) The $I paid a mechanic to check vehicle that showed it had red flags once hooked up to Ford Diagnostic Machine (invoice can be provided) Interest on my $10,from December through January 8th which is the day I received the $10,check.(I retained mailing envelope which was posted January 5, 2015)Interest paid in the credit cardsI should charge for lost time at work as well as telephone conferences with both my accountant as well as an attorney and the police departmentI should also be reimbursed for the numerous times I had to stop working to phone this company to no avail only to be lied to one more timeI also think an apology of some sort is in definite order Regards, [redacted] "

Our Company will return the $10,paid in cash on 12-12-for the vehicle that was returned on 12-16-upon verification of facts on 1/8/in addition reimburse for interest charged from the customer's credit cards since it took over weeks to get credit cards refunded with proof of interest paid.Any questions, please call General Manager, [redacted] , on his cell phone [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] Dear Revdex.com, I was called the day after I sent in the complaint to discuss the sales situation and the inability to buy the car at the price advertisedI wrote a review on Dealer.net and the general manager reached out to meI explained that the $car price was not available to anyone because it came with the inclusion of financing through the dealership but the dealership does not finance under $Since the car cannot be financed, it would require the car to be $+ $cash priceThe general manager said I would receive a call from sales staff that dayI did not so I called him the next day and said no one calledI want the car for $I was called back a few hours later asking if I could buy the car that nightI said I will leave work early to get the car and I was still interestedHe gave me the price $would be all fees included, tax, licensing and registration I went and bought the carI was assured that they would change their advertising to not include LOW car prices that could not be finance so no one would have to go through thisThey said is was an honest mistakeBut as of this morning on their website, they have two vehicles that they cannot finance but they have this price is only good if you finance or lease through themIt is $more if you pay cash [redacted] Buick Century Gold and [redacted] Chrysler PT Cruiser YellowI really wanted to say thank you for helping me and listening to meSimncerely, [redacted]

Upper Management is aware of the problem and has attempted contact to discuss the issuesIt is our goal to completely satisfy our customer and will discuss trading out the truck in question for another in better condition

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***