Huntington Beach Chrysler Dodge Jeep Ram

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be...

satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
Dear Revdex.com,
I was called the day after I sent in the complaint to discuss the sales situation and the inability to buy the car at the price advertised. I wrote a review on Dealer.net and the general manager reached out to me. I explained that the $2398 car price was not available to anyone because it came with the inclusion of financing through the dealership but the dealership does not finance under $7500. Since the car cannot be financed, it would require the car to be $2398 + $500 cash price. The general manager said I would receive a call from sales staff that day. I did not so I called him the next day and said no one called. I want the car for $2398. I was called back a few hours later asking if I could buy the car that night. I said I will leave work early to get the car and I was still interested. He gave me the price $2707.04 would be all fees included, tax, licensing and registration.  I went and bought the car.
I was assured that they would change their advertising to not include LOW car prices that could not be finance so no one would have to go through this. They said is was an honest mistake. But as of this morning on their website, they have two vehicles that they cannot finance but they have this price is only good if you finance or lease through them. It is $500 more if you pay cash. [redacted] 2000 Buick Century Gold and [redacted]  2007 Chrysler PT Cruiser Yellow.
I really wanted to say thank you for helping me and listening to me.
Simncerely,
[redacted]

All of our vehicles advertised are for sale at the advertised price until sold. It is first come, first serve. We are happy to sell whatever we have available when consumers come to to our establishment. We accept cash and offer financing.
This is our reply to the customer on...

[redacted]: The dealership management apologizes for the poor sales experience. We are VERY busy and are working on hiring more sales staff. We aren't ignoring you instead focusing on the business we have in store; people wanting and agreeing to buy vehicles. I suggest you set an appointment and come in. WE WILL NOT LET YOU DOWN. We have thousands of happy customers after being in business 41 years. It is our goal to offer a quality sales experience and to make the sale as simple and transparent as possible. If there are any open issues relating to your experience, please contact [redacted], General Manager, on his cell [redacted].
Additionally, we did ask why the consumer wanted to do business with us when she obviously has such a bad perception of us. She has bashed us publically on [redacted] without coming in to buy what she wants. We are concerned that she will be a bad customer. The only other review she has made on [redacted] is against another car dealer.
There are so many other dealers, why is she persisting? Perhaps because we have the best selection and pricing.
Doing business with us is easy. Just show up and be prepared to buy.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that...

this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

The Dealership Management apologizes for the experience you had while purchasing your vehicle. If there is anything about the purchase that needs correction, let us know. 100% of all products we offer as part of the purchase is optional. The cancellation should have been taken care of by [redacted] and...

[redacted] as promised. It will be done Monday, March 7, 2016. Also, we will get you your parking pass then also.
We have been in business over 41 years and make most consumers happy. 
If you have any specific concerns that are unsaid, please contact our General Manager, [redacted], on his cell [redacted]. He is always available.

The dealership senior management will set an appointment to review the vehicl's service file with the customer and re-inspect the vehicle at the same time. We will also verify that there is nothing wrong with Jeep.
 
If the customer wants to take th Jeep to another repair shop...

for a second opinion, the dealership will pay for that inspection fee. If the other shop finds something wrong, the dealership will verify those findings and correct them at our shop.

The dealership billed the customer for the difference of what was quoted as a payoff when they sold us their car and what the bank requested be paid in order to obtain the title. The dealership is out the money. We would like reimbursement. As for the sales tax refund, the dealership will issue a...

new refund check and stop payment on the other check issued. Last, the dealership will have the [redacted] General Manager, call the customer to discuss this matter and get all issues resolved on 5/8/14.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. ...

I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:Purchased my Jeep Cherokee on 5/26/2014. When doing the financing I was trading in my current car which had a total payoff of $20529.69. My auto payment went through on 5/28/2014 and lowered the payoff amount to $20114.47. When it came time for Huntington Beach Chrysler Dodge Jeep Ram to payoff the trade in vehicle they paid only $20114.47. I called in June 2014 Huntington Beach Chrysler Dodge Jeep Ram and talked with an accountant who said they should be sending out a refund check for $415.22. I have not received a refund check for $415.22 and I have not received any return calls to explain why it has not been refunded. I have called and left multiple messages every month for [redacted] (my leasing agent) and have not received a return call. This issue was already brought up in a complaint that was supposedly resolved 9/13/2014, but I have yet to receive the full refund or any calls, texts, or emails from the dealer to resolve this complaint. I did receive a check for ~$66 for a sales tax error. The $415.22 has still yet to be resolved or refunded. The business is being very slow on the refund.Refund check for $415.22.
Regards,
[redacted]

The Dealership will happily refund anything purchased that  there is a change of heart over.  Please email a cancellation request to [redacted] with a clear, itemized request of those items that are wanting to be cancelled. We will process the request immediately and make the...

refund.
As for consumers complaining about things being added and not requested, it does not happen. We have a fail safe compliant disclosure process wherein all items purchased are fully disclosed and signed for. There are those consumers that have a change of heart overnight that complain. In reality, all they need to do is call and ask for a refund and will get it.
Thanks you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Although the dealer said that it would be taken care of on 3/7/15, I still haven't receive any mail from them yet.  Thanks.
Regards,
[redacted]

The Dealership apologizes for the sales process not being what the customer wanted. 
The customer agreed to a repair and now wants to change the terms of the agreement. 
The customer has chosen to employ communication tactics that are broadcasting false...

information.
The Dealership will resolve the customer's dissatisfaction 100% and has previously communicated this publicaly on several social media sites.
The customer needs to call the General Manager to solve problems; ###-###-####.

The Dealership apologizes for the unpleasant sales experience and will provide the requested complimentary service. The complainant will be contacted 8/6/14 by Senior Management to discuss what happened in more depth. If immediate communicate is required, please contact the General Manager [redacted]...

[redacted] on his cell [redacted].

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The dealership has issued some checks to my bank and they have been processed, however I was told I would receive information about the amounts of refund checks and products canceled. Since I have not recevied this information I do not know which of the refunds have been received and which are still pending.    
Regards,[redacted]

Our Company will return the $10,000.00 paid in cash on 12-12-14 for the vehicle that was returned on 12-16-14 upon verification of facts on 1/8/15 in addition...

reimburse for interest charged from the customer's credit cards since it took over 3 weeks to get credit cards refunded with proof of interest paid.Any questions, please call General Manager, [redacted], on his cell phone [redacted]

The dealer wil verify the information and if accurate, a refund will be issued immediately.

Everything we sell is optional and will happily refund both itmes. If the vehicle is financed, the refund will go to the bank to reduce the amount owed and if it was paid for in full, we will send the refund to the address on file.
if there is anything else that needs to be addressed,...

please contact the General Manager, [redacted], directly on his cell phone [redacted]. HE is always available.

Again, "We will fully refund the purchase price plus reimburse for the money put into the car with proof of payment and receipts. We will reimburse gas, childcare and a rental up to $200.00 with receipts and proof of payment.
The vehicle was sold as-is but our inspection process was done and we think its condition is good, safe and representative of the price, age and mileage sold for. There was absolutely no false advertisement.
Any questions, concerns or needs, please call the General Manager, [redacted], on his cell [redacted]."
This offer will remain valid until 4/18/15 and is conditioned on the vehicle being returned in same condition.

It's the first time for me to know a dealership DO NOT do business with international students. Thank you so much, Huntington Beach Jeep. I'm currently an international student in CA and this is the fifth year for me to stay in US. I talked with the dealer for a few days via phone and when I went to the store, they told me, they could not sell vehicles to international student because I'm holding a F-1 visa instead of a green card or working visa. I have proof of living address, proof of bank statement, I20, visa, passport, I took everything I have but they did not even ask for!! I left the dealer and after a four or five hours, the sales call back and said if I would like to pay $1995 then I could purchase the vehicle. The dealership has their own policy, and I understand that. But I want people especially the students like me to read my review. Why should I pay more than the others just because of my identity!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The business response in no way addresses the multiple issues brought up in my complaint . I am not trying to extort any sort of repair at all . because as said in my complaint I was never told what fluid, or why my car was leaking.. [redacted] initially told me what my car needed and why, and when I did not believe him he offered to show me the" caked up dirt " under my car... when my car was in the air he was unable to show me any such dirt or leaking gasket. that he had just 30 minutes ago said needed a $800 repair.  [redacted] then began saying he needed to remove more parts to see what was actually leaking after quoting $800 for repairs. I find it disgusting that a certified repair tech can quote 800$ for repair . offer to show the customer the issue and when the customer is under the car looking suddenly the story becomes. " we need to take off more parts to find out what is going on "  I placed an accurate review of the treatment I received at your establishment on yelp. with Bureau of Automotive repair. Secretary of Sate. 
you have my address feel free to serve me with a lawsuit. I will file an answer and a countersuit and we will have our day in court. for now I am sure my review is having my intended effect of showing people what type of dealership you are. Have a wonderful day .
Regards,
[redacted]

Upper Management is aware of the problem and has attempted contact to discuss the issues. It is our goal to completely satisfy our customer and will discuss trading out the truck in question for another in better condition.