HydreSence

I can confirm all products have been cancelled as of 9/22/You will not receive any further products or charges

Hi, This customer has already filed a dispute with their bank, so we cannot refund furtherHowever, I can tell you that we do not offer over-the-phone orderingI can see that this customer places their order from an IP address in Dana PointI would like if this review were not help against us, as the customer is clearly making up their factsThank you for the consideration

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

This customer has already been issued a full refund as of 7/27/

Hi, On 7/15/Ms[redacted] visited our site and entered her credit card information to receive a trial of our productAt checkout, she also checked a box agreeing to our posted terms and conditions entering her into the auto-enrollment program, which unless cancelled becomes a monthly shipmentThis explains the product she receivedMs [redacted] never contacted customer service before of after the shipment of products to express her displeasureAs the customer has stated she has taken steps with her bank to retrieve these funds backThese funds have already been removed from our accounts at this time and we will be unable to refund anymoreWe will now have to present our case and evidence to Ms [redacted] bank, which includes delivery confirmations, ip address, and credit info used to make original purchasesI only wish Ms [redacted] had contacted us originally so we may have put this to rest before it got to this pointPlease let me know if I may assist further ***

This customer wrote to you to ask for a refund without talking to us firstI am not sure if they are just confused, however, they have been refunded in full

Please note customer has been refunded in full effective immediately

Please offer Ms [redacted] my apologiesI looked through the notes,and although are agent notated on the account he processed a refund , it seems he never didThis will be dealt with on our endI have refunded Ms [redacted] her entire amount requestedPlease allow a few days before this reaches your bankAgain, I am sorry for the inconvenience***

Please offer Ms [redacted] my apologiesI looked through the notes,and although are agent notated on the account he processed a refund , it seems he never didThis will be dealt with on our endI have refunded Ms [redacted] her entire amount requestedPlease allow a few days before this reaches your bankAgain, I am sorry for the inconvenience ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and I will accept the resolution offered I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

I think that this product has reduced the look of my deep wrinkles

Hi, In looking through Ms***'s account I can see that the product was indeed cancelled on 12/31/by one of our agentsI see she did have quite a few interactions with customer service, however, none of the calls mention a bad reaction; only the priceI see that because of this we have given Ms [redacted] free bottles of product on several occasions at her requestOn 10/23/she was given free product and negotiated a lower price on rebill, on 12/31/she was given more free product as well as an online gift voucherAll of that being said we are willing to refund Ms [redacted] $immediately, as she had several opportunities to cancel , but chose to receive free product and lower rebill pricesPlease let me know if this worksThank you for the time

As customer has stated she chose to bring this to her credit card company for dispute, instead of us for the refundI am Willing to refund half of the charges, as we are monetarily penalized for every charge she disputedPlease let me know if that would be a compromise that would work? Thank you

Revdex.com: I have just received an email from Hydresence informing me that they will refund the two charges posted on my credit card in the amounts of $and &respectivelyI wish to thank you for your timely attention to this matter.***,Sent from my iPad I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] Both Companies at the same address Hydresence Skin and InstaLyft Rx Support have double charge me for products I did not orderWhy would I have to pay a restocking on products that I did not order? The products that were sent and charged to me on May 13, were never receivedThe products that were charged to me on May , were refused and returned to the Post Office in Stuart , FL HOW A company could charge the prices that they are asking is ludicrous I would like a full credit Sincerely , [redacted]

I have refunded the customer in full at this timePlease allow a few business days for the money to show back in your bank accountI am sorry that the trial was not what you expectedPlease note that we may have complaints , but we also have 10s of thousands of customersI am sorry your experience was unsatisfactory and I hope the the refund will resolve this issueHave a nice day

RE: ***, [redacted] Complaint ID # [redacted] Calibri, sans-serif;">Our site that [redacted] references does not intend to deceive the customer, in fact it even makes potential customers click a box to agree to our auto-ship policyEven with that in mind we did issue Mrs [redacted] two separate refunds for $a piece for her inconvenienceI can see in her notes that after she called to express her displeasure, and our operator offered the savings, she threatened them with a Revdex.com call and disconnected from the callWhen our agent tried to call again there was no answerI am willing to offer Mrs [redacted] and additional $credit if she has not proceeded with a bank chargeback at this time; as once those begin the crediting becomes out of our hands

Hi, I am sorry for the inconvenience that Ms [redacted] has had to endureIn looking into the matter more I can see she spoke with a representative as late as 5/23/regarding her Hydresence purchaseAt that time Ms [redacted] did negotiate to have a $gift card voucher and a free bottle sent to her as compensation for the troubles she had enduredI am not sure what had happened during the last few days that may have changed this, but I want to make sure she is happyI am refunded her in full for the amount of $immediatelyI hope this matter can be resolved and that she is happy with the outcome Have a great day, ***

I have refunded the other half of your purchase in fullI am sorry that you feel you were mislead, as the terms and conditions, and enrollment in the auto-ship are prominent in several spots on our siteI hope this resolves the issueHave a nice day

Hi, I have just refunded this customer an additional $to the previously refunded $It is hard for me to refund anymore, as she called to negotiate and was happy to receive a $gift voucherCan we please come to an agreement on this?