HydreSence

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I agreed to pay $for shipping of a free sample, onlyHydraSence claims that I did not place the order over the phone but signed their T & Cs online, which I did notThey stated in a letter (attached) that I placed my order online from an address in Vista, CAErroneously, that is in a different county from where I liveThis company is not honestI never signed anything or agreed to their supposed terms.I want a credit to my credit card immediately for the amount that they billed of $This dollar amount was never mentioned on the phoneHow could I be expected to pay this?Sincerely,*** ***

Hi, I am sorry for the inconvenience that Ms*** has had to endureIn looking into the matter more I can see she spoke with a representative as late as 5/23/regarding her Hydresence purchaseAt that time Ms*** did negotiate to have a $gift card voucher and a free bottle sent
to her as compensation for the troubles she had enduredI am not sure what had happened during the last few days that may have changed this, but I want to make sure she is happyI am refunded her in full for the amount of $immediatelyI hope this matter can be resolved and that she is happy with the outcome. Have a great day, ***

Hi, In regards to Ms***, she never expressed to our reps that she was experience any adverse effects from our creamsI am sorry that she was experiencing this issue and want to do somethingLooking through her profile, I can see that she was beyond our allotted trial when she first
made contact with our support teamThat being said, I have refunded Ms*** half of her purchase price, for total of $I wish her the best and I am sorry for her troubles. All the best, ***

HI, In looking through Ms *** account I can see that she did indeed make a call to cancel product, however it came after it was shippedConsidering the timeframe I am willing to refund her for those two additional products that were shippedthat would be for a refund of
$The rest of the funds paid was for the end or trial which was never cancelledPlease let me know if this will suffice, and let us know we have the correct address on file so we may send you a check for the requested funds. *** *** ***
*** *** *** *** *** *** * ** ***Best, ***

I am sorry that this customer did not see the terms and conditionsThey are listed on our site hydresence-skin.comIn fact, underneath the checkout button the customer must read terms and conditions and agree to them in order to process their transactionI would like to give her a refund, but
unfortunately, before she contacted us, she contacted the bank so they must settle the dispute at this pointIf she has not contacted the bank yet I can issue a refund for herCould you please find out for us?Thank you, ***

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hi the company said in email that they would refund half of purchase price back to my bank but the debit card is no longer valid that's why I need a check
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Again, There is nothing left for me to doCustomer has been refunded in fullShe even took advantage of a free online voucher good at several stores which she requestedAt this time, there is nothing left for us to refund

Hi,
I have just refunded this customer an additional $to the previously refunded $It is hard for me to refund anymore, as she called to negotiate and was happy to receive a $gift voucherCan we please come to an agreement on this?

Revdex.com:
I have just received an email from Hydresence informing me that they will refund the two charges posted on my credit card in the amounts of $and
&respectivelyI wish to thank you for your timely attention to this matter.***,
Sent from my iPad
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I agreed to pay $for shipping of a free sample, onlyHydraSence claims that I did not place the order over the phone but signed their T & Cs online, which I did notThey stated in a letter (attached) that I placed my order online from an address in Vista, CAErroneously, that is in a different county from where I liveThis company is not honestI never signed anything or agreed to their supposed termsI want a credit to my credit card immediately for the amount that they billed of $This dollar amount was never mentioned on the phoneHow could I be expected to pay this?
Sincerely,
*** ***

Customer has been refunded in fullSorry for the inconvenience

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.HydreSence was deceitful in not sending any invoice enclosed with each delivery it sent Had there been an invoice with the second delivery, it would have alerted me to inquire why I was being charged in the first place, and we would not be in this position at this point in timeI do not believe I should accept a compromise of half the money they charged me for the reason stated above, and will expect to be refunded the total amount charged to my account, as quickly as possible, so that we can put this matter to rest
Regards,
*** ***

I have refunded the customer in full at this timePlease allow a few business days for the money to show back in your bank accountI am sorry that the trial was not what you expectedPlease note that we may have complaints , but we also have 10s of thousands of customersI am sorry your
experience was unsatisfactory and I hope the the refund will resolve this issue.
Have a nice day

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
***, Thank you very much for your prompt response to my complaint I did get the emails that I have been credited for two orders per your offerI appreciate your goodwill action, however, I have to disagree with what was said when I called the company on 6/ I absolutely said I did not want that cream that was charged at $98+ That was the whole point of the call The person who I talked to kept redirecting my request, calling me repeatedly Miss ***, telling me I could not cancel, that I just needed to give the cream a try, that I would be very happy if I didThe conversation ended with me feeling frustrated because I did not feel I was being listened to No matter what I said, I was always redirected to what she (the company) had to offer me, to include the "free voucher" to make me feel better This salesperson was not accurate in her account of what I asked for!!! I should have called back promptly but I was just in an overwhelmed place after surgery and chose to stay focused on recovery rather than this issueYou will have all jars in the arrive in the mail this week, not one of them touched I had written the numbers and on the first sample bottles because I was told to use one before the other, but still, as you will see, the jars were not touchedI cannot afford this $charge And I ask for your goodwill consideration to credit me for that bottle tooI'm embarrassed that I got involved in this because had I not been in a post surgery place of pain and not of clear mind, I would never have ordered this product or let it drag on so far without resolve I have read some complaints about the company and if you can do what I ask, I am happy to write a review on your site to say that I was treated very kindly and professionally, that my return was for personal reasons not because the product was bad, which of course I wouldn't know because I never used itThank you, *** *** ***

This customer has been refunded in full as of today 9/17/15. In looking through the notes it appeared that Ms. [redacted] negotiated a partial refund and was happy at the time. However, as stated I have refunded in full

Hi, Unfortunately the payment has already been removed from our account to credit your account. It is my understanding that even if you cancel a debit card, the associated account will still be credited. Please allow a few days for this credit to show. If it does not then we can proceed with another remedy. Thank you, [redacted]

Hi, This customer has already filed a dispute with their bank, so we cannot refund further. However, I can tell you that we do not offer over-the-phone ordering. I can see that this customer places their order from an IP address in Dana Point. I would like if this review were not help against...

us, as the customer is clearly making up their facts. Thank you for the consideration.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I will accept the resolution offered.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]