Hyundai Motor Finance

I was contacted finally after 3 business days of calling Hyundai Motor Finance and requesting a supervisor.  Whom informed be that after an inquiry into account resulted that the billing was in error, only after to speaking to close to 3 representatives that informed me very unprofessionally otherwise.  My account balance is now zero on my closed account and will not be required to make two car payment for one vehicle. It took the Revdex.com and contacting my local dealer to straighten this out which most people do not have the time for.  I thank you for addressing this matter and your help I am sure without  a doubt help end this ongoing dispute.  Only sadder this division was for collections and bankruptcy which I hope didn't go on a consumer report that may have cost me a job recently.
Respectfully,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s insurance company provided HMF with the required paperwork on...

1/20/2014.  We have sent the Letter of Guarantee to his insurance company as requested.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and your satisfaction is important to us.  Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future.
Should the customer require any additional assistance, he may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST.

We have reviewed the documentation the customer referenced, and per our previous response, after the application of the payment from [redacted] and the pending abatements there is be a remaining balance due of $70.53.
This is the remaining balance after applying all payments made by the customer. As such, there is no overage to refund to the customer.
Nevertheless, based on the concerns raised by the customer, we have elected to waive the remaining $70.53 and per the customer’s request will send a letter verifying the account status and credit reporting once the personal property tax abatements have been received and applied to the account.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s balance will be adjusted once funds for the requested personal...

property tax abatements and the check the customer referenced from [redacted] have been received and applied by HMF. We have notified the customer that after the application of the payment from [redacted] and the pending abatements there will be a remaining balance due of $70.53.
As a courtesy, HMF will waive the remaining $70.53 balance upon the abatements posting to the customer’s account. Additionally, the account has not been reported negatively to the credit bureaus.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer’s account has been updated to the correct Monthly Payment Due...

Date.
We have confirmed that all payments received have been applied with the appropriate effective date. Furthermore we have confirmed that the credit reporting for the account is accurate and that there has been no delinquency reported.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[I was told on Friday that a representative would call me back due to high call volume. No call was received. Every time we called we were hung up on and simply told they would call us back. They never did. My wife called on Monday and was told they would call her back, or she could call back in one hour. She waited over an hour and called back and was finally able to reach an agent to give them the tracking number from western union to process the release. A step that could and should have been completed on Friday. We had no option to remain on the line, we were talked over and hung up on. I am seeking only the storage fees assessed for the weekend and Monday, as this could have easily been solved Friday with enough time for me to pick up my car. I paid Friday morning, and called many times only to be told we would receive a call we never actually received. We did, however, receive a bill collection call twice on this account on Monday. The account was paid to current on Friday. Why do you force your callers off the line only to never call them back??? This is infuriating, especially as this happens only after you receive your money. ]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I have received the payment in question and consider this complaint resolved. Nonetheless, I would like it noted that Hyundai Motor Finance (HMF) blatantly lied to me on numerous occasions stating that the check in question had not been received despite the check having been deposited and cleared by HMF as much as 19 days prior. In short, HMF may have ultimately refunded my money, but I hesitate to think what the result may have been for others less persistent than me or those without the knowledge of support systems such as the Revdex.com. Essentially, HMF still leaves this situation covered in a cloak of shame and deceit and should be embarrassed by both it's business practices and the poor customer service it offers.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.HMF has not received the required odometer disclosure in order to release the...

title. The customer may fax the document attention CARE department at 714-368-7827.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.HMF sent the requested documents per the customer’s request on two separate...

occasions, 8/22/17 and 10/2/17. To continue to assist the customer, we will be sending the documents a third time via courier to the DMV address on the customer’s written request.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Per our original response, the title was mailed to the primary person on the account at their address on file.  The complainant is the co-buyer and has a different address. 
We have since provided the complainant with a lien release, which will enable them to obtain title from the DMV.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 As of today 3/29/2015 I'm still without my lease vehicle (29) days and counting, but at this time Mr. [redacted] (supervisor) Hyundai Finance has stepped in and is attempting to resolve the problem giving me updates every few days.  I very much appreciate the support he has shown me and hope this ordeal comes to a conclusion in the next couple of days.  The Revdex.com has been crucial in getting my problem to this point, Kudo's to the Revdex.com, I thank you so much. [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have reviewed the customer’s account and found the credit reporting...

accurately reflects the customer’s payment history.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. Per the customer’s contract she is responsible for any fees associated with the...

storage of the vehicle due to repossession.  She has since been in contact with HMF and has made arrangements to pay those fees.  HMF apologizes for any frustration and inconvenience the customer may have experienced in this process. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The customer overpaid her account by $75.13.  A refund will be issued...

within 30 days of the date that payoff was received (10/27/2014).
The customer’s title is an electronic title and released on 11/6/2014.  The customer will receive a paid-in-full letter instructing her to visit the DMV and request a paper title. Please note, there may be a fee charged by the DMV.
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
The address the customer referenced is used by HMF as the address of record...

for titling and registration as well as receiving correspondence related to titling and registration. To date neither the customer’s registration nor license plate decal has been received by HMF at the address specified or otherwise.  As such we will not reimburse the customer per his request.
When the customer’s registration and license plate decal are received by HMF we will forward the documents to the customer accordingly. 
We have also mailed a Limited Power of Attorney to the customer to allow the customer to have the registration and decal issued directly to them as they have indicated that their current registration is expired.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Per Massachusetts law, the vehicle must be owned by the service member to...

qualify for a property tax exemption. Since the vehicle was leased, HMF was the owner of the vehicle.In order for an abatement to be processed, the customer must provide a plate return receipt or new vehicle registration. Once received, we will file an abatement with Massachusetts.HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I have tried to call them several times and was never able to get through to someone. Most of the time, it would just ring and a message would play about how they are helping other customers and get to someone shortly. The rare times I would get through to someone, I would be passed around from department to department eventually not reaching anyone. They also did not even address that the car has issues or any of my other complaints.They wrote in the beginning that customer service is important to them. That is obviously not true based on how hard it is to get through to them and how they dealt with this complaint here (a simple we did not hear a complaint so too bad). Their real priority is making money and ripping off customers. I hope they go bankrupt and everyone loses their jobs. I will be speaking to some of my attorney friends who work with defective products and class action and Hyundai should be hearing more from me soon. Never have dealt with such a dishonest, disgusting company in my life. I really hope the business falls on its face due to their limitless unadulterated  greed. As long as they act towards other customers as they have acted towards me, their company is bound to fail.May the company only experience immense failure moving forward.
Regards,
[redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint. The customer’s insurance company did not provide the necessary information for...

HMF to issue a Letter of Guarantee until 11/14/2016. A Letter of Guarantee has since been issued to the insurance company. When a vehicle is a total loss, the customer is responsible for the account until the balance is satisfied. As such, the payments in question would not be refunded, however, the customer would be entitled to any overpayment by the insurance company. HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us.  Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes.  Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future. Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us.  We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.
We have contacted the customer directly to provide assistance regarding this...

issue.
HMF would like to thank the customer for taking the time to contact us.  We are committed to providing our customers with excellent service and their satisfaction is important to us. 
Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST.