Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer is being charged for Excess Wear and Use per the terms and conditions of her contract HMF has no ability to force [redacted] Kia to pay for any Excess Wear and Use as requested by the customer If the customer had an agreement with Napelton Kia that they would cover any Excess Wear and Use charges, the customer would need to follow up with their management for resolution HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint A check in the amount of $739.57, which represents the prorated refund of the ancillary product in question as determined by the company the product was purchased from (not HMF), was mailed to the customer on 2/26/ Please allow 7-days for the check to arrive HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, he may contact a Customer Service supervisor at [redacted] 0, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Attached is my payment letterWhile I understand that you are not able to complete any goodwill adjustments, I would the company to understand my circumstances and at least send me email reply stating that: situation is understood and payment is considered timely and that payment is made in fullI will keep this note in case I need to apply for any credit lines, etc Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below There was never an allegation of fraudThe allegation is incompetence in record-keeping to match Hyundai's incompetence at customer serviceI questioned an account on my credit report, as I was not aware there was a balance remainingHYUNDAI responded by sending me a letter explaining what vehicle it was, and where it was purchasedWhat Hyundai sent me did not have anything to do with the vehicle loan on my credit reportsMaybe THEY made an error, which is what I have been trying to resolveAfter ignoring several attempts I made to resolve this, Hyundai sent (with no other explanation or documentation) a bill of sale for a different vehicle from a different dealershipThis one may actually be from a purchase of mine, but there was still no documentation of how they have decided I owe them $Bear in mind, I have begged to payI offered to pay as part of this complaintHyundai does not seem to want the money, so I am not sure what they want? I will not allege fraud and have my credit files tainted with such a complaintThat would be a huge red flag in my filesThe balance Hyundai is reporting but refuses to collect is bad enoughI will not make it worse simply to make it easy on themMy next options will be to file complaints with the CFPB, the Attorneys General of California (where Hyundai is located) and Pennsylvania (where the alleged purchases occurred)I will also retain the services of a consumer attorney to seek all damages I may be entitled to under the FCRAOr, Hyundai can remove this account from my credit files immediately and can send me a detailed invoice for the $which as I have said a dozen times, I WILL PAY! Regards, [redacted]

Per our previous response we discovered an issue by which the customer was credited payments in error, which were subsequently removed from the customer’s account To be a partner in assisting our customer in bringing their account current, we are allowing days for the customer to make the replacement payments Should the customer require additional information, we encourage them to reference the letter they were provided regarding this issue or contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

We thank you for bringing this issue to our attention The Excess Wear & Use charge for the two keys is being removed from the account Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The address the customer referenced is used by HMF as the address of record for titling and registration as well as receiving correspondence related to titling and registrationTo date neither the customer’s registration nor license plate decal has been received by HMF at the address specified or otherwise As such we will not reimburse the customer per his request When the customer’s registration and license plate decal are received by HMF we will forward the documents to the customer accordingly We have also mailed a Limited Power of Attorney to the customer to allow the customer to have the registration and decal issued directly to them as they have indicated that their current registration is expired HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Per our previous response, we have contacted the customer’s [redacted] insurance company, who has confirmed that they have received all requested documents from HMFAdditionally, per the customer’s contract they are responsible for the account until the balance is paid in fullShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer is being billed for the Early Termination fee of $400.00, per his contract He is also being billed for Excess Wear & Use and unpaid payments The total liability is $ Our communication of this liability has been to the customer, not the Chevrolet dealership as our contract is not with them Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The invoice the customer is referencing is for her account, not the We can confirm receipt of her payment for the account and that it has been applied correctly Per the customer’s request we have mailed a letter to her address of record confirming her account is paid in full HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [You did not respond to my actual complaintAs stated, I understood that I was choosing not to use the Excess Wear and Tear plan I purchasedMy point was that I made that choice based on numerous calls to HMF asking if that would be the sum of what I owed, and was told that indeed it would beBased on that information, I chose to accept those fees and was prepared to pay $I did not believe there would be a $fee, regardless of the contract, because your employee Ross Panatano lied to me at the time of sale and stated that by buying the Excess Wear and Tear program, I would avoid that $chargeMy opinion is that you should honor your employee's lie and refund me the $he made a point of telling me I would not be charged if I purchased the protection planI very specifically said to him, "so you'd like me to purchase a protection plan for $over the course of the lease to avoid being charged $at the end of it?" To that question, your employee replied, "ExactlyIf you have this plan, they won't charge you the $400." I have no way of proving that since face-to-face meetings are not recorded, though I truly wish it had beenYour employee sold me something by directly lying to me, and I believe that you as a supposed honorable company should do just that and honor his statementI understand you can chose not to do so, and I have already paid this bill in full, but if you do not, I will take every opportunity I have to speak against your company and to urge my friends and family to look elsewhere when shopping for a vehicleI assure you that just the loss of my business alone has cost your company well in excess of $400.] Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer is being charged for a Disposition Fee and Excess Wear and Use beyond that allowable amount HMF does have a program where we will waive the Disposition Fee should the customer finance a new lease with us However, at no point has a new credit application been submitted to request approval to finance a new lease As such, she is being charged the fee per her contract The Excess Wear and Use charges are a result of the condition the vehicle was returned in The customer has been provided a copy of the inspection report, which contains details and pictures of the damage HMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint A cure notice was sent to the customer on 5/12/indicating that the amount due at the time was $The cure notice expired on 6/1/and payment was not receivedThe customer’s account was days past due at the time that it was charged off An authorized 3rd party on the account called us on 8/18/and was advised that she will need to immediately surrender the vehicle or pay the balance due of $20, HMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Genesis Finance USA our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.We have reviewed the credit reporting for the account and confirmed that it accurately reflects that the account is current and all payments were made on time.Genesis Finance USA would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 84-GENESIS-(844-363-7477), Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We can confirm that a refund check was issued on 6/24/and mailed to the customerThe check cleared on 6/26/ HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have reviewed the credit reporting for the account and confirmed that it accurately reflects the customer’s payment historyHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintUnfortunately, the complainant is not an account holder and due to privacy concerns we cannot respond to their complaint specificallyWe would encourage the complainant to have our customer contact our Customer Service Department at 1-800-523-HMF would like to thank the complainant for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the complainant require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintWe have contacted the customer directly in regards to this issue on 04/06/ The amount of the citation billed to the customer has been updated to $As such the customer has a remaining citation balance of $HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the futureShould the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Our research does not indicate the customer's address was ever changed as the result of fraudulent activity In addition, the customer's statement is available to her online at any time she chose to view it Additionally, the payment due date is listed on the customer's contract and had not changed Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST