Hyundai Motor Finance

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to usWe thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Unfortunately, HMF does not have a policy to waive the Disposition Fee for customers who return their vehicle with under a certain amount of miles on it There has been no communication from the dealership in regards to their covering the Excess Wear and Use charges on the customer’s account Additionally, the customer’s contract does not reflect that the customer purchased Excess Wear and Use insuranceIf the customer did not finance this item and it was purchased separately, he would need to file a claim with the Excess Wear and Use company, who would then send payment for the charges HMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer’s understanding of equity in regards to her leased vehicle is incorrect After a leased vehicle is declared a total loss, HMF will request the full market value of the vehicleAs the owner of the vehicle, HMF will receive monies from the insurance company filing the claimIf an overage is received, the customer may be issued a refund for their down payment less any upfront fees that were due upon contract signing (these monies are not refundable)Outside of their down payment however the customer as a lessee is not due any additional funds The customer was provided a $refund from HMFThis refund is the customer’s down payment of $less her expenses at signing of $(first monthly payment, acquisition fee and upfront tax) HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The title was mailed to the customer on 3/15/As the customer has indicated that they have not received the title; we have issued a lien releaseThe lien release will be delivered to the customer by currier service and should arrive shortly HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintOur records indicate the signed payment extension form was received on 10/13/As such, the payment extension was not approved, since the signed agreement was not received within the allotted daysIf the customer can provide evidence that the form was mailed in time, they may fax it Attention: CARE to 714-368-for further reviewHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The refund in question was mailed to the customer on 12/23/ Our records indicate the check was cashed on 12/30/ HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Without customers like you, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at ###-###-####, Monday-Friday, 8AM-9PM EST

The original due date for the customer’s Early Termination Liability invoice was 07/26/ The customer contacted us in August to request an extension on the due date Upon review of the customer’s request, we extended the due date to 09/13/ Additionally, per our previous response, the customer’s balance has been reviewed and has been determined to be accurateThe customer would need to contact the dealership regarding any agreement made with the them to cover his Early Termination Liability Should the customer require any additional assistance, he may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We will review the customer’s request, however, the reporting does appear to accurately reflect the customer’s payment history Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Hyundai Motor Finance (HMF) appreciates the customer’s response and the opportunity to again review their concernAn end of term invoice was mailed to the customer on 5/25/Additionally, an attempt was made to contact the customer via phone 6/29/Per the terms and conditions of their contract, the customer is responsible for the Disposition FeeThe credit reporting for the customer’s contract accurately reflects their payment historyShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintAt the end of the Lease, HMF utilizes a third party to complete an inspection of the vehicle We have reviewed the charges for Excess Wear and Use and confirmed the balance is validA copy of the inspection report has been mailed to the customer at the address on fileHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.The customer was contacted on 9/01/2017, their concerns have been addressed and the matter has been resolved to their satisfaction.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaintThe documentation received from the insurance company filing the claim on the vehicle confirmed the vehicle was totaled on 9/2/The customer has an outstanding payment due in the amount of $for her 9/1/due dateAs such the account is not satisfiedHMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below As per my initial complaint, my refund should've been issued within 10-business daysWhen this did not occur, Hyundai's customer service reps said if I would not receive the refund within 10-business days, then I would receive it within business daysIt has now been 20+ business daysThis response from Hyundai is completely unacceptable and I'm the only one being inconvenienced due to their incompetency! I am demanding my refund be paid immediately Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint We have reached out to the customer to provide assistance with obtaining a duplicate title using the provided lien release HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Kia Motors Finance (KMF) appreciates the customer’s response and the opportunity to again review their concernPer our initial response, the Disposition Fee is disclosed on the customer’s lease agreement under the Consumer Leasing Act Disclosure and is applicable if the customer does not purchase the vehicleWe have no record of a waiver being offered on her accountShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-866-331-5632, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I am not satisfied with this excuseI have asked several times why there are different amounts owed and if the fees could be more specificI do not agree with the extra fees that were added to our bill after we returned the vehicle on the exact date due on 3-21-I would gladly pay anything owed if I could be explained in specific what I am paying forThe amount on my credit reports is for $then I received a bill for the amount of $on 3-9-and 4-2-2015, later I received another bill for on 9-25-Why are all of the amounts different and when I disputed this I received a letter stating that the account was paid in full and closed I assumed since there was some sort of error made on your behalfI will enclose the statements and letter that I am speaking aboutI would like to resolve this asap so this is no longer effecting my creditIf an error has occurred it was not our fault and are being penalized and it is unacceptable Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The amount remaining on the lease is the difference between the amount received and the actual buyout amount The Toyota dealership in question contacted HMF on 2/25/to obtain the amount owed and has stated they will be sending in that amount Once the remaining funds are received, HMF will submit a request to the credit reporting agencies to remove the negative credit reporting related to the short payoff amount being received HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and your satisfaction is important to us Again, we sincerely apologize for any inconvenience you may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at [redacted] 0, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint The customer is being charged for Excess Wear and Use outside the allowed guidelines As a courtesy, we have previously reduced the amount being charged We spoke with the customer on 2/17/and advised a revised invoice was being mailed showing the reduced amount owed She requested at that time to negotiate a further settlement of the amount owed and was advised we are unable to reduce the amount further HMF would like to thank the customer for taking the time to contact us Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have not received any notice regarding a defeincy balance and the creditor did not address the poor customer that I received, neither was the settlement offer addressedI dispute the balance Regards, [redacted]

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint.Per the customer’s lease agreement, any taxes that come due are paid by HMF then billed to the customerThe customer has previously been advised on the procedures to follow for an abatement to be filed.HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to usShould the customer require any additional assistance, they may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST

At Hyundai Motor Finance (HMF) our customer satisfaction is very important to us We thank you for bringing this issue to our attention and allowing us the opportunity to investigate and respond to this complaint Hyundai Motor Finance adheres to all guidelines within the Fair Debt Collection Practices Act (FDCPA) when attempting to collect a debt The payment in the amount of $that was processed on 9/10/was returned by the customer’s bank due to insufficient fundsWe have not received a running bank statement confirming that the payment was successfully madeOnce the document showing that the payment was received is sent we will research the issue further, however at this time the customer owes a total amount of $1,We have been working with the customer to allow her time to bring the account current HMF would like to thank the customer for taking the time to contact us We are committed to providing our customers with excellent service and their satisfaction is important to us Without customers like this, holding us to the highest level of customer service, we would not recognize where we have the opportunity to improve our processes Again, we sincerely apologize for any inconvenience the customer may have experienced and we will strive to improve our service in the future Should the customer require any additional assistance, she may contact a Customer Service supervisor at 1-800-523-4030, Monday-Friday, 8AM-9PM EST